At a Glance
- Tasks: Install, maintain, and repair medical devices while ensuring top-notch customer satisfaction.
- Company: Join B. Braun Medical Ltd., a leader in healthcare innovation.
- Benefits: Enjoy 27 days annual leave, a company vehicle, and a generous pension scheme.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference in healthcare by supporting vital medical technology.
- Qualifications: Experience in field service engineering and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Company: B. Braun Medical Ltd.
Job Location: Oxford and surrounding areas
Functional Area: Field Service
Working Model: Field-based
Your Role
We have an exciting opportunity for a customer-focused and technically skilled Field Service Engineer to join our Technical Services team. In this role, you will be responsible for the installation, maintenance, servicing, and repair of B. Braun’s medical devices, ensuring high standards of performance, safety, and customer satisfaction. Working closely with internal technical support teams, workshop engineers, and operational support colleagues, you will play a key role in delivering efficient, compliant, and high-quality service across our customer base. You will be a trusted technical expert, providing on-site support and building strong relationships with customers.
Working hours: 37.5 hours per week, Monday – Friday
Your main responsibilities
- Install, service, maintain, and repair a wide range of B. Braun medical devices at customer sites.
- Diagnose faults and carry out effective troubleshooting to minimise equipment downtime.
- Ensure all service activities are completed in line with regulatory standards, company procedures, KPIs, and SLAs.
- Maintain accurate service records, reports, and documentation using internal systems.
- Build strong working relationships with customers, delivering a professional and high-quality service experience.
- Provide technical support and guidance to customers on product use and maintenance.
- Identify and escalate recurring technical issues or product concerns.
- Support installations, upgrades, and product rollouts where required.
What you need to succeed
- Experience in a field service engineering or technical support role (ideally within medical devices, healthcare, or a regulated environment).
- Strong fault-finding and troubleshooting skills.
- Excellent customer-facing and communication skills.
- Ability to manage workload objectively and prioritise tasks effectively.
- Comfortable working in a field-based role with regular travel.
- Strong IT skills and experience using service management systems.
- Full UK driving licence.
What you get in return
- 27 days annual leave.
- Discretionary annual bonus scheme.
- 7% employer pension contribution.
- Company vehicle (or car allowance).
- 3x salary life assurance.
- Group income protection scheme.
- Enhanced sick pay and family friendly payments.
- Health and wellbeing programme.
- Employee assistance programme.
At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone - regardless of background, identity, or ability - feels valued, respected and empowered. Our recruitment practices reflect this commitment, ensuring equal opportunities for all.
Field Service Engineer – Medical Devices (Company Vehicle) in Oxford employer: B. Braun
B. Braun Medical Ltd. is an exceptional employer located in Oxford, offering a dynamic work environment for Field Service Engineers focused on medical devices. With a strong commitment to employee growth, the company provides comprehensive benefits including a generous annual leave policy, a discretionary bonus scheme, and a robust health and wellbeing programme. The inclusive culture fosters innovation and collaboration, making it an ideal place for professionals seeking meaningful and rewarding careers in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer – Medical Devices (Company Vehicle) in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the medical devices field and let them know you're on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and customer service skills. Think about real-life scenarios where you've solved problems or built relationships with clients, as these will be key talking points during your interview.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for opportunities at B. Braun Medical Ltd. and tailor your approach to show how you can contribute to their mission of delivering high-quality service.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and reinforces your commitment to providing excellent service, just like you would in the Field Service Engineer position.
We think you need these skills to ace Field Service Engineer – Medical Devices (Company Vehicle) in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in field service engineering, especially within medical devices. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting and customer service abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with B. Braun and how you can contribute to our Technical Services team. Keep it friendly and professional, just like we are!
Showcase Your Technical Skills:Since this role involves a lot of technical know-how, make sure to mention any relevant IT skills or experience with service management systems. We love seeing candidates who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at B. Braun
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to medical devices. Understand the specific products B. Braun offers and be ready to discuss how you've handled similar equipment in the past. This will show that you're not just a candidate, but a potential expert they can rely on.
✨Customer Focus is Key
Since this role is all about building relationships with customers, think of examples where you've gone above and beyond for clients. Be prepared to share stories that highlight your customer service skills and how you’ve effectively communicated technical information to non-technical users.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've diagnosed faults and resolved issues quickly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your troubleshooting skills can minimise downtime for B. Braun’s customers.
✨Be Ready for Practical Questions
Expect some scenario-based questions that test your field service skills. Think about how you would handle common challenges in the field, such as managing multiple service requests or dealing with unexpected technical issues. This will demonstrate your ability to prioritise and manage your workload effectively.
