At a Glance
- Tasks: Install, maintain, and repair medical devices while ensuring top-notch customer satisfaction.
- Company: Join B. Braun Medical Ltd., a leader in healthcare innovation.
- Benefits: Enjoy 27 days leave, a company vehicle, and a generous pension scheme.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference in healthcare by supporting vital medical technology.
- Qualifications: Experience in field service engineering and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Company: B. Braun Medical Ltd.
Job Location: Oxford and surrounding areas
Functional Area: Field Service
Working Model: Field-based
Your Role
We have an exciting opportunity for a customer-focused and technically skilled Field Service Engineer to join our Technical Services team. In this role, you will be responsible for the installation, maintenance, servicing, and repair of B. Braun’s medical devices, ensuring high standards of performance, safety, and customer satisfaction.
Working closely with internal technical support teams, workshop engineers, and operational support colleagues, you will play a key role in delivering efficient, compliant, and high-quality service across our customer base. You will be a trusted technical expert, providing on-site support and building strong relationships with customers.
Working hours: 37.5 hours per week, Monday – Friday
Your main responsibilities
- Install, service, maintain, and repair a wide range of B. Braun medical devices at customer sites.
- Diagnose faults and carry out effective troubleshooting to minimise equipment downtime.
- Ensure all service activities are completed in line with regulatory standards, company procedures, KPIs, and SLAs.
- Maintain accurate service records, reports, and documentation using internal systems.
- Build strong working relationships with customers, delivering a professional and high-quality service experience.
- Provide technical support and guidance to customers on product use and maintenance.
- Identify and escalate recurring technical issues or product concerns.
- Support installations, upgrades, and product rollouts where required.
What you need to succeed
- Experience in a field service engineering or technical support role (ideally within medical devices, healthcare, or a regulated environment).
- Strong fault-finding and troubleshooting skills.
- Excellent customer-facing and communication skills.
- Ability to manage workload objectively and prioritise tasks effectively.
- Comfortable working in a field-based role with regular travel.
- Strong IT skills and experience using service management systems.
- Full UK driving licence.
What you get in return
- 27 days annual leave
- Discretionary annual bonus scheme
- 7% employer pension contribution
- Company vehicle (or car allowance)
- 3x salary life assurance
- Group income protection scheme
- Enhanced sick pay and family friendly payments
- Health and wellbeing programme
- Employee assistance programme
At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone - regardless of background, identity, or ability - feels valued, respected and empowered. Our recruitment practices reflect this commitment, ensuring equal opportunities for all.
Field Service Engineer in Oxford employer: B. Braun
B. Braun Medical Ltd. is an exceptional employer located in Oxford, offering a dynamic work environment for Field Service Engineers. With a strong focus on employee well-being, the company provides generous benefits such as 27 days of annual leave, a discretionary bonus scheme, and a robust pension contribution. B. Braun fosters a culture of inclusivity and professional growth, ensuring that employees are supported in their career development while delivering high-quality service to customers in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the medical device industry and let them know you're on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. If you can, volunteer or take on freelance gigs related to field service engineering. This not only boosts your CV but also gives you real-world examples to discuss during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your fault-finding and troubleshooting skills, and be ready to share specific examples of how you've tackled challenges in previous roles. Show them you're the technical expert they need!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get clicking and show us what you've got!
We think you need these skills to ace Field Service Engineer in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in field service engineering, especially within medical devices or healthcare. We want to see how your skills match what we're looking for!
Showcase Your Technical Skills:In your application, don’t forget to showcase your fault-finding and troubleshooting skills. We’re keen on seeing how you’ve tackled technical challenges in the past, so give us some solid examples!
Emphasise Customer Focus:Since this role is all about customer satisfaction, make sure to emphasise your customer-facing experience. Share stories that demonstrate your ability to build strong relationships and deliver high-quality service.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you into our system quickly. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at B. Braun
✨Know Your Tech
Brush up on the specific medical devices you'll be working with at B. Braun. Familiarise yourself with their features, common issues, and troubleshooting techniques. This will not only show your technical prowess but also your genuine interest in the role.
✨Customer Service is Key
Since this role is customer-focused, prepare examples of how you've successfully built relationships with clients in the past. Think about times when you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
Be ready to discuss specific instances where you've diagnosed faults and resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to troubleshoot under pressure.
✨Show Your Organisational Skills
Highlight your ability to manage multiple tasks and prioritise effectively. Discuss any tools or systems you've used to keep track of service records and documentation, as this aligns with the company's emphasis on compliance and efficiency.
