At a Glance
- Tasks: Install, maintain, and repair medical devices while ensuring customer satisfaction.
- Company: Join B. Braun Medical Ltd, a leader in healthcare innovation.
- Benefits: Enjoy 27 days leave, a company vehicle, and a health programme.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference in healthcare while developing your technical skills.
- Qualifications: Experience in field service engineering and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.
Your Role
We have an exciting opportunity for a customer-focused and technically skilled Field Service Engineer to join our Technical Services team. In this role, you will be responsible for the installation, maintenance, servicing, and repair of B. Braun’s medical devices, ensuring high standards of performance, safety, and customer satisfaction.
Working closely with internal technical support teams, workshop engineers, and operational support colleagues, you will play a key role in delivering efficient, compliant, and high-quality service across our customer base. You will be a trusted technical expert, providing on-site support and building strong relationships with customers.
Working hours: 37.5 hours per week, Monday – Friday
Location: Croydon, Dartford and surrounding areas
Your main responsibilities:
- Install, service, maintain, and repair a wide range of B. Braun medical devices at customer sites.
- Diagnose faults and carry out effective troubleshooting to minimise equipment downtime.
- Ensure all service activities are completed in line with regulatory standards, company procedures, KPIs, and SLAs.
- Maintain accurate service records, reports, and documentation using internal systems.
- Build strong working relationships with customers, delivering a professional and high-quality service experience.
- Provide technical support and guidance to customers on product use and maintenance.
- Identify and elevate recurring technical issues or product concerns.
- Support installations, upgrades, and product rollouts where required.
What you need to succeed:
- Experience in a field service engineering or technical support role (ideally within medical devices, healthcare, or a regulated environment).
- Strong fault-finding and troubleshooting skills.
- Excellent customer-facing and communication skills.
- Ability to manage workload objectively and prioritise tasks effectively.
- Comfortable working in a field-based role with regular travel.
- Strong IT skills and experience using service management systems.
- Full UK driving licence.
What you get in return:
- 27 days annual leave
- Discretionary annual bonus scheme
- 7% employer pension contribution
- Company vehicle (or car allowance)
- 3x salary life assurance
- Group income protection scheme
- Enhanced sick pay and family friendly payments
- Health and wellbeing programme
- Employee assistance programme
At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone – regardless of background, identity, or ability – feels valued, respected and empowered. Our recruitment practices reflect this commitment, ensuring equal opportunities for all.
Field Service Engineer in Dartford employer: B. Braun
B. Braun Medical Ltd. is an exceptional employer that prioritises the health and wellbeing of its employees while fostering a culture of trust, transparency, and appreciation. As a Field Service Engineer, you will benefit from a supportive work environment that encourages professional growth, offers competitive benefits such as a generous annual leave policy, a discretionary bonus scheme, and a strong commitment to diversity and inclusion. With a focus on innovation and sustainability, B. Braun provides a meaningful opportunity to contribute to healthcare improvements in the Dartford area and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Dartford
✨Tip Number 1
Network like a pro! Reach out to your connections in the medical device industry and let them know you're on the lookout for a Field Service Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and customer service scenarios. Think about how you can demonstrate your troubleshooting abilities and how you've built strong relationships with customers in the past. We want to see that you can shine in front of potential employers!
✨Tip Number 3
Don’t forget to research B. Braun Medical Ltd. before your interview! Familiarise yourself with their products and values, so you can show them you’re genuinely interested in being part of their mission to improve healthcare worldwide. It’ll make you stand out from the crowd!
✨Tip Number 4
Apply through our website for the best chance at landing that Field Service Engineer position. We love seeing applications come directly from motivated candidates like you, and it shows you’re serious about joining our team!
We think you need these skills to ace Field Service Engineer in Dartford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in medical devices and any relevant technical skills. We want to see how your background aligns with our values of innovation and efficiency!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to B. Braun's mission. We love seeing genuine enthusiasm and a clear understanding of what we do.
Showcase Your Customer Skills:Since this role is all about building strong relationships with customers, make sure to highlight your customer-facing experience. Share examples of how you've provided excellent service in the past – we want to know how you can keep our clients happy!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at B. Braun
✨Know Your Tech
Make sure you brush up on the specific medical devices B. Braun works with. Familiarise yourself with their features, common issues, and troubleshooting techniques. This will show your technical expertise and help you answer questions confidently.
✨Customer Service Focus
Since this role is customer-facing, prepare examples of how you've built strong relationships with clients in the past. Think about times when you went above and beyond to ensure customer satisfaction, as this will highlight your commitment to service excellence.
✨Regulatory Standards Awareness
Understand the regulatory standards that govern the medical device industry. Be ready to discuss how you’ve adhered to these in previous roles, as this will demonstrate your ability to maintain compliance and high-quality service.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you diagnosed faults and implemented effective solutions. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewers to see your thought process.
