At a Glance
- Tasks: Install, maintain, and repair medical devices while ensuring top-notch customer satisfaction.
- Company: Join B. Braun Medical Ltd, a leader in healthcare innovation.
- Benefits: Enjoy 27 days leave, a company vehicle, and a generous pension scheme.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference in healthcare while developing your technical skills.
- Qualifications: Experience in field service engineering and strong troubleshooting abilities required.
The predicted salary is between 30000 - 40000 £ per year.
At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation.
Location: Croydon, Dartford and surrounding areas
Working hours: 37.5 hours per week, Monday – Friday
Your Role
We have an exciting opportunity for a customer‑focused and technically skilled Field Service Engineer to join our Technical Services team. In this role, you will be responsible for the installation, maintenance, servicing, and repair of B. Braun’s medical devices, ensuring high standards of performance, safety, and customer satisfaction. Working closely with internal technical support teams, workshop engineers, and operational support colleagues, you will play a key role in delivering efficient, compliant, and high‑quality service across our customer base. You will be a trusted technical expert, providing on‑site support and building strong relationships with customers.
Your main responsibilities
- Install, service, maintain, and repair a wide range of B. Braun medical devices at customer sites.
- Diagnose faults and carry out effective troubleshooting to minimise equipment downtime.
- Ensure all service activities are completed in line with regulatory standards, company procedures, KPIs, and SLAs.
- Maintain accurate service records, reports, and documentation using internal systems.
- Build strong working relationships with customers, delivering a professional and high‑quality service experience.
- Provide technical support and guidance to customers on product use and maintenance.
- Identify and escalate recurring technical issues or product concerns.
- Support installations, upgrades, and product rollouts where required.
What you need to succeed
- Experience in a field service engineering or technical support role (ideally within medical devices, healthcare, or a regulated environment).
- Strong fault‑finding and troubleshooting skills.
- Excellent customer‑facing and communication skills.
- Ability to manage workload objectively and prioritise tasks effectively.
- Comfortable working in a field‑based role with regular travel.
- Strong IT skills and experience using service management systems.
- Full UK driving licence.
What you get in return
- 27 days annual leave
- Discretionary annual bonus scheme
- 7% employer pension contribution
- Company vehicle (or car allowance)
- 3x salary life assurance
- Group income protection scheme
- Enhanced sick pay and family friendly payments
- Health and wellbeing programme
- Employee assistance programme
At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone – regardless of background, identity, or ability – feels valued, respected and empowered. Our recruitment practices reflect this commitment, ensuring equal opportunities for all.
Medical Devices Field Service Engineer — Company Vehicle in Croydon employer: B. Braun
At B. Braun Medical Ltd, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Croydon and Dartford, our team enjoys a range of benefits including a company vehicle, generous annual leave, and a commitment to diversity and inclusion, making it an ideal place for those seeking a meaningful career in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Devices Field Service Engineer — Company Vehicle in Croydon
✨Tip Number 1
Network like a pro! Reach out to your connections in the medical devices field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and customer service skills. Practice common interview questions and think about how your experience aligns with B. Braun's values of innovation and efficiency.
✨Tip Number 3
Showcase your troubleshooting skills! During interviews, be ready to discuss specific examples where you've diagnosed and resolved issues in a timely manner. This will demonstrate your value as a Field Service Engineer.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the B. Braun team.
We think you need these skills to ace Medical Devices Field Service Engineer — Company Vehicle in Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in field service engineering, especially within medical devices. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with B. Braun and how you can contribute to our mission of improving health care. Keep it professional but let your personality show through!
Showcase Your Customer Skills:Since this role is all about building strong relationships with customers, make sure to highlight your customer-facing experience. Share examples of how you've provided excellent service or resolved issues effectively in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at B. Braun
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to medical devices. Understand the specific products B. Braun offers and be ready to discuss how you've handled similar equipment in the past. This will show that you're not just a candidate, but a potential expert who can hit the ground running.
✨Customer Focus is Key
Since this role involves building strong relationships with customers, prepare examples of how you've provided excellent customer service in previous roles. Think about times when you went above and beyond to solve a customer's problem or improve their experience.
✨Showcase Your Troubleshooting Skills
Be ready to discuss specific instances where you've diagnosed faults and resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your actions led to positive outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest in the position but also helps you gauge if B. Braun is the right fit for you. Plus, it demonstrates your proactive approach to understanding the company’s values and goals.
