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- Tasks: Coordinate homecare services and support patients and healthcare professionals with excellent customer care.
- Company: Join B. Braun, a leader in global health innovation and sustainability.
- Benefits: Enjoy 27 days annual leave, private medical insurance, and a discretionary bonus scheme.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Strong admin skills, attention to detail, and a patient-focused approach are essential.
- Other info: Hybrid working model after training, with great career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
You're an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That's why we would like to keep developing our company with you. Keeping your future in mind, we're making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.
We are looking for a Patient Services Coordinator - Homecare (12-month FTC) to join our Customer Care team on a fixed term basis to cover maternity leave in Sheffield. In this role, you will play a vital part in supporting patients, healthcare professionals, and internal teams by coordinating homecare services and ensuring a high standard of customer care is delivered at all times.
You'll act as a key point of contact, managing patient services efficiently, accurately, and in line with company procedures and service level agreements.
Working hours: 37.5 hours per week, Monday – Friday (First 6 months onsite for training, then hybrid.)
Location: Thorncliffe Park, Sheffield, S35 2PW – located just off Junction 35A of the M1. We offer free car parking.
Your main responsibilities:
- Respond to patient and customer enquiries professionally, ensuring issues are resolved efficiently and sensitively.
- Coordinate and manage homecare patient services, acting as a central point of contact for patients, clinicians, and internal stakeholders.
- Process and maintain accurate patient and service records in line with company procedures.
- Liaise with internal departments to ensure timely and accurate delivery of homecare services.
- Support the Homecare Team Leader and wider team with administrative and operational tasks as required.
What you need to succeed:
- Strong administrative and coordination skills with excellent attention to detail.
- Ability to manage multiple tasks in a fast-paced environment while maintaining accuracy.
- Excellent communication skills and a friendly, professional telephone manner.
- Confidence working independently as well as part of a collaborative team.
- Good IT skills with the ability to learn systems and processes quickly.
- A patient-focused approach with strong organisational and problem-solving skills.
What you get in return:
- 27 days annual leave.
- Discretionary annual bonus scheme.
- 3x Salary life assurance.
- Enhanced sick pay and family friendly payments.
- Private medical insurance.
- Health and wellbeing programme.
- Employee assistance programme.
- And much more...
We look forward to receiving your application!
At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone - regardless of background, identity, or ability - feels valued, respected and empowered. Our recruitment practices reflect this commitment, ensuring equal opportunities for all.
Our Recruitment Advisors are happy to support you with any questions or specific needs, you can find their contact details below. You can also request reasonable adjustments through our online form.
B. Braun Medical Ltd.|Sarona Perera | recruiting.bbmuk@bbraun.com
Patient Services Coordinator - Homecare in Sheffield employer: B. Braun Melsungen AG
Contact Detail:
B. Braun Melsungen AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Coordinator - Homecare in Sheffield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at B. Braun on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient services. Think about how you’d handle specific scenarios, as they love seeing your problem-solving skills in action!
✨Tip Number 3
Show off your passion for healthcare! During interviews, share personal stories or experiences that highlight your commitment to patient care and how you align with B. Braun's values.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Patient Services Coordinator - Homecare in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Patient Services Coordinator role. Highlight your administrative skills and any experience in customer service or healthcare. We want to see how your background aligns with our values of trust and efficiency!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting patients and how you can contribute to our mission at B. Braun. Keep it professional but let your personality show through!
Showcase Your Communication Skills: Since this role involves a lot of interaction with patients and healthcare professionals, make sure to highlight your excellent communication skills. We love candidates who can convey information clearly and empathetically!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at B. Braun!
How to prepare for a job interview at B. Braun Melsungen AG
✨Know the Company Inside Out
Before your interview, take some time to research B. Braun and its mission. Understand their commitment to health care and how they value trust, transparency, and appreciation. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Coordination Skills
As a Patient Services Coordinator, you'll need strong administrative and coordination skills. Prepare examples from your past experiences where you've successfully managed multiple tasks or resolved patient issues efficiently. Highlighting these skills will demonstrate that you're ready for the fast-paced environment.
✨Practice Your Communication Style
Excellent communication is key in this role. Practice speaking clearly and professionally, especially over the phone. You might even want to do a mock interview with a friend to refine your friendly yet professional telephone manner, which is crucial for interacting with patients and healthcare professionals.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success and grow within the company.
