Customer Partnership Manager in Leeds

You’re an important part of our future. Hopefully, we\’re also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation. That\’s Sharing Expertise.

Customer Partnership Manager

Job Location: Leeds, West Yorkshire, United Kingdom

Functional Area: Customer Services

Working Model: Hybrid

Requisition ID: 8562

Your Role:

At B. Braun, we are committed to delivering exceptional service to our healthcare partners, and we’re looking for a dedicated professional who excels at building strong relationships to help us achieve this. As a Customer Partnership Manager, you’ll be the trusted link between our decontamination facility and NHS theatre teams.

In this newly created role, you will support day-to-day service delivery, manage bespoke customer needs, and drive continuous improvement and innovation in collaboration with both internal and external stakeholders.

Your ability to connect, communicate, and collaborate will directly impact patient care and strengthen partnerships across our healthcare network.

Location: This role will be split between the B. Braun Sterilog Facility in Pudsey and NHS Trust customer sites.

We have two positions available, covering:

• Leeds General Infirmary & St James\’s University Hospital

Contract: Permanent, 37.5 hours per week, Monday – Friday.

Your Main Responsibilities:

• Act as the primary point of contact for theatre teams, building strong, positive relationships.
• Handle bespoke requests and keep communication clear and timely.
• Lead service reviews and feedback sessions to strengthen performance and ensure customer satisfaction.
• Represent the customer voice internally to drive improvements.
• Support coordination of instrument sets and repairs.
• Resolve issues quickly and professionally.

What you need to succeed:

• Excellent communication skills: able to build trust and maintain strong relationships with diverse stakeholders.
• Organisational and time management skills: comfortable managing priorities in a fast-paced environment.
• Problem-solving mindset: proactive in resolving issues and driving improvements.
• Attention to detail: ensuring accuracy in coordination and reporting.
• Flexibility and adaptability: willing to work across multiple sites and respond to changing needs.
• Professional approach: reliable, self-motivated, and able to use your initiative.

This position would suit someone who is commercially aware within the NHS, has experience of theatre operations, or possesses a good understanding of decontamination processes. However, we also welcome applications from individuals with transferable skills who can demonstrate the ability to build strong customer relationships.

What you get in return:

• An electric or hybrid company car
• 27 days annual leave plus bank holidays
• Discretionary annual bonus scheme
• Private medical insurance
• 3x Salary life assurance
• Enhanced sick pay and family friendly payments
• Health and wellbeing programme
• Employee assistance programme
• And much more…

Apply now! We look forward to receiving your application! #WeAreTeamBB

At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone – regardless of background, identity, or ability – feels valued, respected and empowered.

Our recruitment practices reflect this commitment, ensuring equal opportunities for all. Our Recruitment Advisors are happy to support you with any questions or specific needs, you can find their contact details below. You can also request reasonable adjustments through our online form.