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For Companies At a Glance
- Tasks: Build strong relationships and drive continuous improvement in theatre and sterile services.
- Company: Join B. Braun Sterilog, a leader in health innovation.
- Benefits: Competitive salary, hybrid car, generous leave, and wellness programmes.
- Why this job: Make a real impact in healthcare by connecting with NHS teams.
- Qualifications: Strong communication skills and a proactive problem-solving mindset.
- Other info: Dynamic role with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
At B. Braun Sterilog (Yorkshire) Ltd, we protect and improve the health of people worldwide. We are looking for a dedicated professional who excels at building strong relationships and driving continuous improvement.
Your Role
As a Customer Liaison Lead – Theatre & Sterile Services, you will be the trusted link between our decontamination facility and NHS theatre teams. You will support day‑to‑day service delivery, manage bespoke customer needs and collaborate with internal and external stakeholders to drive innovation.
Key Details
- Location: B. Braun Sterilog Facility, Pudsey and NHS customer sites – Leeds General Infirmary & St James’s University Hospital.
- Contract: Permanent, 37.5 hours per week, Monday – Friday.
Your Main Responsibilities
- Act as the primary point of contact for theatre teams and build positive relationships.
- Handle bespoke requests and maintain clear, timely communication.
- Lead service reviews and feedback sessions to strengthen performance and ensure customer satisfaction.
- Represent the customer voice internally to drive improvements.
- Support coordination of instrument sets and repairs.
- Resolve issues quickly and professionally.
What you need to succeed
- Excellent communication skills: able to build trust and maintain strong relationships with diverse stakeholders.
- Organisational and time‑management skills: comfortable managing priorities in a fast‑paced environment.
- Problem‑solving mindset: proactive in resolving issues and driving improvements.
- Attention to detail: ensuring accuracy in coordination and reporting.
- Flexibility and adaptability: willing to work across multiple sites and respond to changing needs.
- Professional approach: reliable, self‑motivation and able to use initiative.
This position would suit someone who is commercially aware within the NHS, has experience of theatre operations or possesses a good understanding of decontamination processes.
What you get in return
- An electric or hybrid company car.
- Competitive salary.
- 27 days annual leave plus bank holidays.
- Discretionary annual bonus scheme.
- 7% employer pension contribution.
- 3× salary life assurance.
- Group income protection scheme.
- Enhanced sick pay and family‑friendly payments.
- Health and wellbeing programme.
- Employee assistance programme.
- And much more…
Apply now! We look forward to receiving your application. At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone of background, identity or ability – feels valued, respected and empowered. Our recruitment practices reflect this commitment, ensuring equal opportunities for all.
Customer Liaison Lead - Theatre & Sterile Services in Leeds employer: B. Braun Melsungen AG
Contact Detail:
B. Braun Melsungen AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Lead - Theatre & Sterile Services in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to NHS theatre teams. A friendly chat can open doors and give you insights that might just land you that Customer Liaison Lead role.
✨Tip Number 2
Prepare for interviews by practising your communication skills. Think about how you’d build relationships with stakeholders and handle bespoke requests. We want to see your problem-solving mindset shine through!
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage priorities in a fast-paced environment. We love candidates who can juggle multiple tasks while keeping everything on track.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about making the process as smooth as possible for you.
We think you need these skills to ace Customer Liaison Lead - Theatre & Sterile Services in Leeds
Some tips for your application 🫡
Show Your Communication Skills: Since this role is all about building relationships, make sure your application highlights your excellent communication skills. Share examples of how you've successfully interacted with diverse stakeholders in the past.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Customer Liaison Lead role. Mention your experience with theatre operations or decontamination processes to stand out.
Be Professional and Proactive: We love candidates who take initiative! In your application, showcase your problem-solving mindset and how you’ve proactively resolved issues in previous roles. This will show us you're ready for the fast-paced environment.
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at B. Braun Melsungen AG
✨Know Your Stakeholders
Before the interview, research the key stakeholders you’ll be working with, especially within the NHS theatre teams. Understanding their roles and how they interact with the decontamination facility will help you demonstrate your ability to build strong relationships.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in previous roles. Highlight your proactive approach and how it led to improvements in service delivery or customer satisfaction, as this aligns perfectly with the role's requirements.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex topics like decontamination processes. Good communication is key for this role, so consider doing mock interviews with a friend to refine your delivery.
✨Demonstrate Flexibility and Adaptability
Be ready to discuss times when you've had to adapt to changing circumstances or manage multiple priorities. This will show that you can thrive in a fast-paced environment, which is crucial for the Customer Liaison Lead position.
