At a Glance
- Tasks: Install, maintain, and repair medical devices while ensuring customer satisfaction.
- Company: Join B. Braun Medical Ltd., a leader in healthcare innovation.
- Benefits: Enjoy 27 days annual leave, a company vehicle, and health programmes.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Make a real impact in healthcare while developing your technical skills.
- Qualifications: Experience in field service engineering and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
You’re an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.
Your Role: We have an exciting opportunity for a customer-focused and technically skilled Field Service Engineer to join our Technical Services team. In this role, you will be responsible for the installation, maintenance, servicing, and repair of B. Braun’s medical devices, ensuring high standards of performance, safety, and customer satisfaction. Working closely with internal technical support teams, workshop engineers, and operational support colleagues, you will play a key role in delivering efficient, compliant, and high-quality service across our customer base. You will be a trusted technical expert, providing on-site support and building strong relationships with customers.
Your main responsibilities:
- Install, service, maintain, and repair a wide range of B. Braun medical devices at customer sites.
- Diagnose faults and carry out effective troubleshooting to minimise equipment downtime.
- Ensure all service activities are completed in line with regulatory standards, company procedures, KPIs, and SLAs.
- Maintain accurate service records, reports, and documentation using internal systems.
- Build strong working relationships with customers, delivering a professional and high-quality service experience.
- Provide technical support and guidance to customers on product use and maintenance.
- Identify and escalate recurring technical issues or product concerns.
- Support installations, upgrades, and product rollouts where required.
What you need to succeed:
- Experience in a field service engineering or technical support role (ideally within medical devices, healthcare, or a regulated environment).
- Strong fault-finding and troubleshooting skills.
- Excellent customer-facing and communication skills.
- Ability to manage workload objectively and prioritise tasks effectively.
- Comfortable working in a field-based role with regular travel.
- Strong IT skills and experience using service management systems.
- Full UK driving licence.
What you get in return:
- 27 days annual leave.
- Discretionary annual bonus scheme.
- Company vehicle.
- 3x salary life assurance.
- Enhanced sick pay and family friendly payments.
- Health and wellbeing programme.
- Employee assistance programme.
- And much more…
At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone - regardless of background, identity, or ability - feels valued, respected and empowered. Our recruitment practices reflect this commitment, ensuring equal opportunities for all.
Field Service Engineer employer: B. Braun Melsungen AG
At B. Braun Medical Ltd., we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and well-being. As a Field Service Engineer in Dartford, you will enjoy a competitive benefits package, including generous annual leave, a discretionary bonus scheme, and a commitment to your professional development, all while contributing to our mission of improving global health care. Join us in a role where your expertise is valued, and you can make a meaningful impact in the lives of others.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your technical skills. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities there.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in field service engineering, especially within medical devices. We want to see how your skills align with our values of innovation and efficiency!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for healthcare and how you can contribute to our mission at B. Braun. Let us know why you're excited about this role!
Showcase Your Technical Skills:Don’t forget to mention your troubleshooting and fault-finding skills. We’re looking for someone who can hit the ground running, so highlight any relevant technical expertise you have!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at B. Braun Melsungen AG
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to medical devices. Understand the specific products B. Braun offers and be ready to discuss how your experience aligns with their needs. This will show that you're not just interested in the role, but that you genuinely understand the industry.
✨Customer Focus is Key
Since this role involves building strong relationships with customers, prepare examples of how you've successfully managed customer interactions in the past. Think about times when you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
Be ready to showcase your fault-finding and troubleshooting skills. You might be asked to solve a hypothetical problem during the interview, so practice articulating your thought process clearly. This will highlight your ability to think on your feet and tackle challenges effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, or specific challenges the Technical Services team faces. This not only shows your interest in the role but also helps you gauge if B. Braun is the right fit for you. Remember, interviews are a two-way street!
