At a Glance
- Tasks: Install, maintain, and repair medical devices while ensuring top-notch customer satisfaction.
- Company: Join B. Braun, a leader in healthcare innovation and sustainability.
- Benefits: Enjoy 27 days leave, a company vehicle, and health programmes.
- Other info: Work remotely with opportunities for growth in a diverse and inclusive environment.
- Why this job: Make a real difference in healthcare while developing your technical skills.
- Qualifications: Experience in field service engineering and strong troubleshooting abilities required.
The predicted salary is between 30000 - 40000 £ per year.
You’re an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.
Your Role:
We have an exciting opportunity for a customer-focused and technically skilled Field Service Engineer to join our Technical Services team. In this role, you will be responsible for the installation, maintenance, servicing, and repair of B. Braun’s medical devices, ensuring high standards of performance, safety, and customer satisfaction. Working closely with internal technical support teams, workshop engineers, and operational support colleagues, you will play a key role in delivering efficient, compliant, and high-quality service across our customer base. You will be a trusted technical expert, providing on-site support and building strong relationships with customers.
Your main responsibilities:
- Install, service, maintain, and repair a wide range of B. Braun medical devices at customer sites.
- Diagnose faults and carry out effective troubleshooting to minimise equipment downtime.
- Ensure all service activities are completed in line with regulatory standards, company procedures, KPIs, and SLAs.
- Maintain accurate service records, reports, and documentation using internal systems.
- Build strong working relationships with customers, delivering a professional and high-quality service experience.
- Provide technical support and guidance to customers on product use and maintenance.
- Identify and escalate recurring technical issues or product concerns.
- Support installations, upgrades, and product rollouts where required.
What you need to succeed:
- Experience in a field service engineering or technical support role (ideally within medical devices, healthcare, or a regulated environment).
- Strong fault-finding and troubleshooting skills.
- Excellent customer-facing and communication skills.
- Ability to manage workload objectively and prioritise tasks effectively.
- Comfortable working in a field-based role with regular travel.
- Strong IT skills and experience using service management systems.
- Full UK driving licence.
What you get in return:
- 27 days annual leave
- Discretionary annual bonus scheme
- Company vehicle
- 3x salary life assurance
- Enhanced sick pay and family friendly payments
- Health and wellbeing programme
- Employee assistance programme
- And much more…
At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone - regardless of background, identity, or ability - feels valued, respected and empowered. Our recruitment practices reflect this commitment, ensuring equal opportunities for all.
Remote Field Service Engineer – Medical Devices in Dartford employer: B. Braun Melsungen AG
At B. Braun Medical Ltd., we are dedicated to improving global health through innovation and expertise, making us an exceptional employer for those passionate about the medical field. Our Dartford location offers a supportive work culture with a focus on employee growth, providing comprehensive benefits such as 27 days of annual leave, a discretionary bonus scheme, and a health and wellbeing programme. Join us in our mission to deliver high-quality service while enjoying a fulfilling career that values trust, transparency, and appreciation.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Field Service Engineer – Medical Devices in Dartford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at B. Braun on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to field service engineering. Think about how your experience aligns with their values of innovation and customer satisfaction. We want you to shine!
✨Tip Number 3
Showcase your troubleshooting skills during the interview. Be ready to discuss specific examples where you diagnosed and resolved issues quickly. This is key in a role that focuses on maintaining high standards of performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the B. Braun team.
We think you need these skills to ace Remote Field Service Engineer – Medical Devices in Dartford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in medical devices and any relevant technical skills. We want to see how your background aligns with our mission at B. Braun!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for healthcare and how you can contribute to our vision. Let us know why you’re excited about this opportunity and what makes you a great fit.
Showcase Your Customer Skills:Since this role is customer-focused, make sure to highlight your communication and relationship-building skills. We love candidates who can demonstrate their ability to connect with customers and provide top-notch service.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at B. Braun Melsungen AG
✨Know Your Tech
Make sure you brush up on the specific medical devices B. Braun works with. Familiarise yourself with their features, common issues, and troubleshooting techniques. This will not only show your technical expertise but also your genuine interest in the role.
✨Customer-Centric Mindset
Since this role is all about customer satisfaction, think of examples from your past experiences where you went above and beyond for a client. Be ready to discuss how you build relationships and handle difficult situations with customers.
✨Regulatory Standards Awareness
Understand the regulatory standards that govern the medical device industry. Be prepared to discuss how you ensure compliance in your work. This shows that you take safety and quality seriously, which is crucial in this field.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and future projects. This not only demonstrates your enthusiasm for the position but also helps you gauge if B. Braun is the right fit for you.
