At a Glance
- Tasks: Install, maintain, and repair medical devices while ensuring customer satisfaction.
- Company: Join B. Braun, a leader in healthcare innovation and sustainability.
- Benefits: Enjoy 27 days annual leave, a company vehicle, and health programmes.
- Other info: Work remotely with opportunities for career growth and a supportive team.
- Why this job: Make a real difference in healthcare while developing your technical skills.
- Qualifications: Experience in field service engineering and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
You’re an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.
Your Role:
We have an exciting opportunity for a customer-focused and technically skilled Field Service Engineer to join our Technical Services team. In this role, you will be responsible for the installation, maintenance, servicing, and repair of B. Braun’s medical devices, ensuring high standards of performance, safety, and customer satisfaction. Working closely with internal technical support teams, workshop engineers, and operational support colleagues, you will play a key role in delivering efficient, compliant, and high-quality service across our customer base. You will be a trusted technical expert, providing on-site support and building strong relationships with customers.
Your main responsibilities:
- Install, service, maintain, and repair a wide range of B. Braun medical devices at customer sites.
- Diagnose faults and carry out effective troubleshooting to minimise equipment downtime.
- Ensure all service activities are completed in line with regulatory standards, company procedures, KPIs, and SLAs.
- Maintain accurate service records, reports, and documentation using internal systems.
- Build strong working relationships with customers, delivering a professional and high-quality service experience.
- Provide technical support and guidance to customers on product use and maintenance.
- Identify and escalate recurring technical issues or product concerns.
- Support installations, upgrades, and product rollouts where required.
What you need to succeed:
- Experience in a field service engineering or technical support role (ideally within medical devices, healthcare, or a regulated environment).
- Strong fault-finding and troubleshooting skills.
- Excellent customer-facing and communication skills.
- Ability to manage workload objectively and prioritise tasks effectively.
- Comfortable working in a field-based role with regular travel.
- Strong IT skills and experience using service management systems.
- Full UK driving licence.
What you get in return:
- 27 days annual leave
- Discretionary annual bonus scheme
- Company vehicle
- 3x salary life assurance
- Enhanced sick pay and family friendly payments
- Health and wellbeing programme
- Employee assistance programme
- And much more…
At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone - regardless of background, identity, or ability - feels valued, respected and empowered. Our recruitment practices reflect this commitment, ensuring equal opportunities for all.
Remote Field Service Engineer – Medical Devices in Croydon employer: B. Braun Melsungen AG
At B. Braun Medical Ltd., we are dedicated to improving global health through innovation and sustainability, making us an exceptional employer for those passionate about healthcare. Our remote Field Service Engineer role offers a supportive work culture with opportunities for professional growth, competitive benefits including 27 days of annual leave and a discretionary bonus scheme, and the chance to make a meaningful impact in the medical devices sector. Join us in Dartford, where your expertise will be valued and your contributions will help shape the future of healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Field Service Engineer – Medical Devices in Croydon
✨Tip Number 1
Network like a pro! Reach out to people in the medical devices field, especially those at B. Braun. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think of examples where you've solved problems or built relationships – these stories will make you stand out!
✨Tip Number 3
Show your passion for healthcare and innovation during interviews. Let them know how you align with their values of efficiency and sustainability. It’s all about sharing expertise, after all!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the B. Braun team.
We think you need these skills to ace Remote Field Service Engineer – Medical Devices in Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in medical devices and any relevant technical skills. We want to see how your background aligns with our mission at B. Braun!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for healthcare and how you can contribute to our vision. Be sure to mention specific examples of your customer service skills and technical expertise.
Showcase Your Problem-Solving Skills:In your application, don’t forget to highlight your fault-finding and troubleshooting abilities. We love candidates who can think on their feet and provide solutions, so share some examples of challenges you've overcome in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at B. Braun Melsungen AG
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to medical devices. Understand the specific products B. Braun offers and be ready to discuss how your experience aligns with their needs. This shows you're not just interested in the role, but that you genuinely care about the company’s mission.
✨Customer Focus is Key
Since this role involves a lot of customer interaction, prepare examples of how you've successfully built relationships with clients in the past. Think about times when you went above and beyond to ensure customer satisfaction, as this will resonate well with B. Braun's values.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific instances where you've diagnosed faults and resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your troubleshooting skills and ability to minimise downtime.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This not only shows your interest but also helps you gauge if B. Braun is the right fit for you. Ask about their approach to innovation in medical devices or how they support their field service engineers in their development.
