At a Glance
- Tasks: Install, maintain, and repair medical devices while ensuring top-notch customer satisfaction.
- Company: Join B. Braun, a leader in healthcare innovation and sustainability.
- Benefits: Enjoy 27 days annual leave, a company vehicle, and health programmes.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference in healthcare while developing your technical skills.
- Qualifications: Experience in field service engineering and strong troubleshooting abilities required.
The predicted salary is between 30000 - 40000 £ per year.
You’re an important part of our future. At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation.
Your Role:
We have an exciting opportunity for a customer-focused and technically skilled Field Service Engineer to join our Technical Services team. In this role, you will be responsible for the installation, maintenance, servicing, and repair of B. Braun’s medical devices, ensuring high standards of performance, safety, and customer satisfaction.
Working closely with internal technical support teams, workshop engineers, and operational support colleagues, you will play a key role in delivering efficient, compliant, and high-quality service across our customer base. You will be a trusted technical expert, providing on-site support and building strong relationships with customers.
Your main responsibilities:
- Install, service, maintain, and repair a wide range of B. Braun medical devices at customer sites.
- Diagnose faults and carry out effective troubleshooting to minimise equipment downtime.
- Ensure all service activities are completed in line with regulatory standards, company procedures, KPIs, and SLAs.
- Maintain accurate service records, reports, and documentation using internal systems.
- Build strong working relationships with customers, delivering a professional and high-quality service experience.
- Provide technical support and guidance to customers on product use and maintenance.
- Identify and escalate recurring technical issues or product concerns.
- Support installations, upgrades, and product rollouts where required.
What you need to succeed:
- Experience in a field service engineering or technical support role (ideally within medical devices, healthcare, or a regulated environment).
- Strong fault-finding and troubleshooting skills.
- Excellent customer-facing and communication skills.
- Ability to manage workload objectively and prioritise tasks effectively.
- Comfortable working in a field-based role with regular travel.
- Strong IT skills and experience using service management systems.
- Full UK driving licence.
What you get in return:
- 27 days annual leave.
- Discretionary annual bonus scheme.
- Company vehicle.
- 3x salary life assurance.
- Enhanced sick pay and family friendly payments.
- Health and wellbeing programme.
- Employee assistance programme.
- And much more…
At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone - regardless of background, identity, or ability - feels valued, respected and empowered.
Our recruitment practices reflect this commitment, ensuring equal opportunities for all. Our Recruitment Advisors are happy to support you with any questions or specific needs.
Field Service Engineer in Croydon employer: B. Braun Melsungen AG
At B. Braun Medical Ltd., we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. As a Field Service Engineer in Dartford, you will enjoy a range of benefits including 27 days of annual leave, a discretionary bonus scheme, and a company vehicle, all while contributing to meaningful healthcare solutions. Join us in our mission to protect and improve health worldwide, where your expertise is valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Croydon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at B. Braun on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think of examples from your past experiences that showcase your troubleshooting abilities and how you’ve built relationships with clients.
✨Tip Number 3
Show your passion for healthcare! During interviews, express why you want to work in this field and how you align with B. Braun’s mission of improving health worldwide. It’ll make you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at B. Braun.
We think you need these skills to ace Field Service Engineer in Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience in medical devices and any relevant technical skills. We want to see how your background aligns with our mission at B. Braun!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for healthcare and how you can contribute to our vision. We love seeing candidates who are genuinely excited about the role and our company.
Showcase Your Customer Skills:Since this role is customer-focused, be sure to highlight your communication and relationship-building skills. We value those who can connect with customers and provide top-notch service, so let that shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at B. Braun Melsungen AG
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to medical devices. Understand the specific products B. Braun offers and be ready to discuss how you've handled similar equipment in the past. This will show that you're not just a candidate, but a potential expert who can contribute to their mission.
✨Customer Focus is Key
Since this role involves a lot of customer interaction, think of examples where you've gone above and beyond for clients. Prepare to share stories that highlight your communication skills and ability to build strong relationships. This will demonstrate that you align with B. Braun's values of trust and appreciation.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific instances where you've diagnosed faults and resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your troubleshooting skills clearly and effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and future projects. This shows your genuine interest in the role and helps you assess if B. Braun is the right fit for you. Plus, it gives you a chance to engage with your interviewers on a deeper level.
