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- Tasks: Coordinate homecare services and support patients with excellent customer care.
- Company: Join B. Braun, a diverse and inclusive healthcare company.
- Benefits: Enjoy 27 days annual leave, private medical insurance, and a generous pension scheme.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: Strong admin skills, attention to detail, and a patient-focused approach required.
- Other info: Hybrid working after training with great career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Patient Services Coordinator - Homecare (12-month FTC) to join our Customer Care team on a fixed term basis to cover maternity leave in Sheffield. In this role, you will play a vital part in supporting patients, healthcare professionals, and internal teams by coordinating homecare services and ensuring a high standard of customer care is delivered at all times.
You will act as a key point of contact, managing patient services efficiently, accurately, and in line with company procedures and service level agreements.
Working hours: 37.5 hours per week, Monday – Friday (First 6 months onsite for training, then hybrid).
Location: Thorncliffe Park, Sheffield, S35 2PW – located just off Junction 35A of the M1. We offer free car parking.
Responsibilities:
- Respond to patient and customer enquiries professionally, ensuring issues are resolved efficiently and sensitively.
- Coordinate and manage homecare patient services, acting as a central point of contact for patients, clinicians, and internal stakeholders.
- Process and maintain accurate patient and service records in line with company procedures.
- Liaise with internal departments to ensure timely and accurate delivery of homecare services.
- Support the Homecare Team Leader and wider team with administrative and operational tasks as required.
What You Need To Succeed:
- Strong administrative and coordination skills with excellent attention to detail.
- Ability to manage multiple tasks in a fast-paced environment while maintaining accuracy.
- Excellent communication skills and a friendly, professional telephone manner.
- Confidence working independently as well as part of a collaborative team.
- Good IT skills with the ability to learn systems and processes quickly.
- A patient-focused approach with strong organisational and problem-solving skills.
What You Get In Return:
- 27 days annual leave.
- Discretionary annual bonus scheme.
- 7% employer pension contribution.
- 3x Salary life assurance.
- Group income protection scheme.
- Enhanced sick pay and family friendly payments.
- Private medical insurance.
- Health and wellbeing programme.
- Employee assistance programme.
- And much more...
Apply now! We look forward to receiving your application!
At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone - regardless of background, identity, or ability - feels valued, respected and empowered. Our recruitment practices reflect this commitment, ensuring equal opportunities for all.
Our Recruitment Advisors are happy to support you with any questions or specific needs.
Patient Services Coordinator - Homecare in Sheffield employer: B. Braun Group
Contact Detail:
B. Braun Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Coordinator - Homecare in Sheffield
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient services. Think about how your skills match the role and be ready to share examples of your past experiences.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with the hiring team, let them know why you're excited about the role and how you can contribute to their mission in homecare.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows that you’re genuinely interested in the position.
We think you need these skills to ace Patient Services Coordinator - Homecare in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Patient Services Coordinator role. Highlight your administrative skills and any experience in customer care or healthcare settings. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your patient-focused approach and problem-solving skills!
Showcase Your Communication Skills: Since you'll be the key point of contact for patients and clinicians, it's essential to demonstrate your excellent communication skills. Use clear and professional language throughout your application to reflect this quality.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at B. Braun Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Services Coordinator. Familiarise yourself with homecare services and how they impact patient care. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare examples of how you've effectively handled customer enquiries or resolved issues in the past. Practising your responses can help you convey your friendly and professional telephone manner during the interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks in a fast-paced environment. Share specific instances where your attention to detail made a difference, especially in administrative roles. This will highlight your ability to coordinate services efficiently.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, company culture, and how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.