At a Glance
- Tasks: Lead a team in planning and scheduling to enhance customer service and operational efficiency.
- Company: Join B. Braun, a leader in medical technology with a focus on innovation and inclusivity.
- Benefits: Enjoy 27 days leave, private medical insurance, and a generous pension contribution.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Shape a positive work culture while making a real impact in healthcare services.
- Qualifications: Experience in planning, team leadership, and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for a proactive and people-focused Operations Support Team Leader – Planning and Scheduling to join our Technical Services team. In this role, you will lead the Planning and Scheduling function, ensuring the efficient delivery of back‑office support while driving operational excellence and an outstanding customer experience across B. Braun’s service operations. You will oversee day‑to‑day team activities, support performance management, and work closely with Field Service Engineers, Workshop teams, and key stakeholders to optimise resource planning, service delivery, and customer satisfaction. As a people manager, you’ll play an essential part in shaping a positive, inclusive, and development‑focused culture across the site. You’ll lead by example—playing a crucial role in creating a positive and productive work environment.
Working hours: 37.5 hours per week, on‑site, Monday – Friday
Location: Working 5 days a week onsite at Chambers Way, Sheffield, S35 2PH. We offer free onsite parking.
Your Main Responsibilities:
- Act as the primary contact for customer enquiries, including quotes, orders, products, and services
- Log and elevate customer feedback and complaints in line with quality processes
- Support planning, scheduling, and capacity management to optimise engineer efficiency
- Work closely with technical and engineering teams to support service delivery
- Liaise with third‑party repairers and engineers to meet turnaround targets
- Contribute to team collaboration, sharing best practice and supporting performance
What You Need To Succeed:
- Experience in Planning and Scheduling within a technical and service environment.
- Previous team leadership and performance management experience
- Strong customer service and stakeholder management skills
- Excellent organisational, planning, and problem‑solving abilities
- Ability to work independently, manage priorities, and lead under pressure
- Level of IT literacy (e.g. SAP, ServiceMax, Salesforce)
- Understanding of quality standards and regulated environments (desirable)
What You Get In Return:
- 27 days annual leave plus bank holidays
- Discretionary annual bonus scheme
- 7% employer pension contribution
- Private medical insurance
- 3x Salary life assurance
- Group income protection scheme
- Enhanced sick pay and family friendly payments
- Health and wellbeing programme
- Employee assistance programme
- And much more…
At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone – regardless of background, identity, or ability – feels valued, respected and empowered. Our recruitment practices reflect this commitment, ensuring equal opportunities for all.
Operational Support Team Leader - Planning and Scheduling in Sheffield employer: B. Braun Group
B. Braun is an exceptional employer that prioritises employee development and a positive work culture, making it an ideal place for those seeking meaningful careers in operational support. Located in Sheffield, the company offers a range of benefits including generous annual leave, private medical insurance, and a commitment to diversity and inclusion, ensuring that all employees feel valued and empowered. With a focus on collaboration and excellence, B. Braun provides ample opportunities for growth and professional development within a supportive team environment.
