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- Tasks: Provide operational and customer support to ensure smooth service delivery.
- Company: Join B. Braun, a leader in medical technology with a focus on innovation.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be the go-to person for customers and make a real difference in their experience.
- Qualifications: Experience in operational support and strong customer service skills required.
- Other info: Diverse and inclusive workplace that values every individual.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for an organised, customer‑focused Operational Support Coordinator to join our Technical Services team. In this role, you will provide comprehensive operational, administrative, and customer support, helping ensure the smooth delivery of service and repair operations across B. Braun’s product range.
Working Hours: 37.5 hours per week, on-site, Monday – Friday
Location: Thorncliffe Park Estate, Newton Chambers Rd, Chapeltown, Sheffield S35 2PH
Your Main Responsibilities:
- Act as the primary point of contact for customer enquiries, including quotations, orders, products, and services.
- Record and escalate customer feedback and complaints, ensuring quality issues are managed promptly.
- Support route planning and capacity management to maximise engineer efficiency.
- Collaborate with technical and engineering teams to build product knowledge and support operations.
- Participate in team meetings, share best practice, and contribute to a culture of collaboration and high performance.
- Liaise with third‑party repairers and engineers to ensure turnaround targets are met.
What You Need to Succeed:
- Experience in operational support within a technical or service environment.
- Strong customer‑facing experience in a high‑pressure environment.
- Ability to learn and retain technical product knowledge across a wide portfolio.
- Ability to troubleshoot issues and support workshop and field service teams.
- Confident dealing with stakeholders at all levels, including challenging situations.
At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone – regardless of background, identity, or ability – feels valued, respected and empowered. Our recruitment practices reflect this commitment, ensuring equal opportunities for all.
Operational Support Coordinator in Sheffield employer: B. Braun Group
Contact Detail:
B. Braun Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Coordinator in Sheffield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at B. Braun. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching B. Braun’s products and services. Knowing your stuff will impress the interviewers and show that you’re genuinely interested in the role of Operational Support Coordinator.
✨Tip Number 3
Practice your customer service skills! Since this role is all about being customer-focused, think of examples from your past experiences where you’ve handled enquiries or resolved complaints effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at B. Braun.
We think you need these skills to ace Operational Support Coordinator in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operational support and customer service. Use keywords from the job description to show we’re a perfect match for each other!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've excelled in high-pressure environments and how you can contribute to our Technical Services team.
Showcase Your Problem-Solving Skills: In your application, mention times when you’ve successfully troubleshot issues or improved processes. We love seeing how you tackle challenges head-on!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates.
How to prepare for a job interview at B. Braun Group
✨Know Your Stuff
Make sure you brush up on the technical aspects of the products and services B. Braun offers. Familiarise yourself with their operational processes and be ready to discuss how your experience aligns with their needs.
✨Customer Focus is Key
Since this role is all about customer support, think of examples from your past where you've successfully handled customer enquiries or complaints. Be prepared to share how you turned a challenging situation into a positive outcome.
✨Show Your Organisational Skills
As an Operational Support Coordinator, you'll need to juggle multiple tasks. Prepare to discuss how you prioritise your workload and manage time effectively, especially in high-pressure situations.
✨Collaboration is Crucial
This role involves working closely with various teams. Think of instances where you've collaborated with others to achieve a common goal. Highlight your ability to communicate effectively and contribute to a team environment.