At a Glance
- Tasks: Install, maintain, and repair medical devices while ensuring top-notch customer satisfaction.
- Company: Join B. Braun, a leader in medical technology with a commitment to innovation.
- Benefits: Enjoy 27 days leave, a company vehicle, and a generous pension contribution.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be a trusted expert, making a real difference in healthcare through your technical skills.
- Qualifications: Experience in field service engineering and strong troubleshooting abilities required.
The predicted salary is between 30000 - 40000 € per year.
We have an exciting opportunity for a customer-focused and technically skilled Field Service Engineer to join our Technical Services team. In this role, you will be responsible for the installation, maintenance, servicing, and repair of B. Braun’s medical devices, ensuring high standards of performance, safety, and customer satisfaction. Working closely with internal technical support teams, workshop engineers, and operational support colleagues, you will play a key role in delivering efficient, compliant, and high-quality service across our customer base. You will be a trusted technical expert, providing on-site support and building strong relationships with customers.
Working hours: 37.5 hours per week, Monday – Friday
Location: Croydon, Dartford and surrounding areas
Your main responsibilities:
- Install, service, maintain, and repair a wide range of B. Braun medical devices at customer sites.
- Diagnose faults and carry out effective troubleshooting to minimise equipment downtime.
- Ensure all service activities are completed in line with regulatory standards, company procedures, KPIs, and SLAs.
- Maintain accurate service records, reports, and documentation using internal systems.
- Build strong working relationships with customers, delivering a professional and high-quality service experience.
- Provide technical support and guidance to customers on product use and maintenance.
- Identify and elevate recurring technical issues or product concerns.
- Support installations, upgrades, and product rollouts where required.
What you need to succeed:
- Experience in a field service engineering or technical support role (ideally within medical devices, healthcare, or a regulated environment).
- Strong fault-finding and troubleshooting skills.
- Excellent customer‑facing and communication skills.
- Ability to manage workload objectively and prioritise tasks effectively.
- Comfortable working in a field‑based role with regular travel.
- Strong IT skills and experience using service management systems.
- Full UK driving licence.
What you get in return:
- 27 days annual leave.
- Discretionary annual bonus scheme.
- 7% employer pension contribution.
- Company vehicle (or car allowance).
- 3x salary life assurance.
- Group income protection scheme.
- Enhanced sick pay and family‑friendly payments.
- Health and wellbeing programme.
- Employee assistance programme.
At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone – regardless of background, identity, or ability – feels valued, respected and empowered. Our recruitment practices reflect this commitment, ensuring equal opportunities for all.
Field Service Engineer in Sheffield employer: B. Braun Group
B. Braun is an exceptional employer for Field Service Engineers, offering a supportive work culture that prioritises customer satisfaction and technical excellence. With a strong commitment to employee growth, you will benefit from comprehensive training, a generous benefits package including 27 days of annual leave, and a health and wellbeing programme, all while working in the vibrant areas of Croydon and Dartford. Join us to be part of a diverse team that values innovation and empowers you to make a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the medical devices field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research B. Braun and their products, and think about how your skills align with their needs. Practise common interview questions and be ready to showcase your troubleshooting skills and customer service experience.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It shows professionalism and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it easy for you to find the right role that fits your skills. Plus, it shows you're genuinely interested in joining our team at B. Braun. So, get clicking!
We think you need these skills to ace Field Service Engineer in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in field service engineering, especially within medical devices. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting and customer service abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with B. Braun and how you can contribute to our Technical Services team. Keep it friendly and professional, just like we are!
Showcase Your Technical Skills:In your application, make sure to mention any relevant technical skills or certifications you have. We love candidates who can demonstrate their expertise in maintaining and repairing medical devices, so let us know what you’ve got!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at B. Braun Group
✨Know Your Tech Inside Out
Make sure you brush up on the specific medical devices you'll be working with. Understand their functionalities, common issues, and troubleshooting techniques. This will not only show your technical skills but also your commitment to providing top-notch service.
✨Showcase Your Customer Skills
Since this role is customer-focused, prepare examples of how you've built strong relationships with clients in the past. Think about times when you went above and beyond to ensure customer satisfaction, as this will highlight your ability to connect with customers effectively.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've diagnosed faults and resolved issues quickly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your fault-finding and troubleshooting skills.
✨Prepare for Regulatory Standards
Familiarise yourself with the regulatory standards relevant to the medical device industry. Be prepared to discuss how you ensure compliance in your work, as this will demonstrate your understanding of the importance of safety and quality in the field.
