At a Glance
- Tasks: Install, maintain, and repair medical devices while ensuring top-notch customer satisfaction.
- Company: Join B. Braun, a leader in medical technology with a commitment to innovation.
- Benefits: Enjoy 27 days annual leave, a company vehicle, and a generous pension contribution.
- Other info: Work in a dynamic environment with opportunities for growth and development.
- Why this job: Be a trusted expert, making a real difference in healthcare through your technical skills.
- Qualifications: Experience in field service engineering and strong troubleshooting abilities are essential.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for a customer-focused and technically skilled Field Service Engineer to join our Technical Services team. In this role, you will be responsible for the installation, maintenance, servicing, and repair of B. Braun’s medical devices, ensuring high standards of performance, safety, and customer satisfaction. Working closely with internal technical support teams, workshop engineers, and operational support colleagues, you will play a key role in delivering efficient, compliant, and high-quality service across our customer base. You will be a trusted technical expert, providing on-site support and building strong relationships with customers.
Working hours: 37.5 hours per week, Monday – Friday
Location: Oxford and surrounding areas
Your Main Responsibilities:
- Install, service, maintain, and repair a wide range of B. Braun medical devices at customer sites.
- Diagnose faults and carry out effective troubleshooting to minimise equipment downtime.
- Ensure all service activities are completed in line with regulatory standards, company procedures, KPIs, and SLAs.
- Maintain accurate service records, reports, and documentation using internal systems.
- Build strong working relationships with customers, delivering a professional and high-quality service experience.
- Provide technical support and guidance to customers on product use and maintenance.
- Identify recurring technical issues or product concerns.
- Support installations, upgrades, and product rollouts where required.
What You Need To Succeed:
- Experience in a field service engineering or technical support role (ideally within medical devices, healthcare, or a regulated environment).
- Strong fault-finding and troubleshooting skills.
- Excellent customer-facing and communication skills.
- Ability to manage workload objectively and prioritise tasks effectively.
- Comfortable working in a field-based role with regular travel.
- Strong IT skills and experience using service management systems.
- Full UK driving licence.
What You Get In Return:
- 27 days annual leave.
- Discretionary annual bonus scheme.
- 7% employer pension contribution.
- Company vehicle.
- 3x salary life assurance.
- Group income protection scheme.
- Enhanced sick pay and family friendly payments.
- Health and wellbeing programme.
- Employee assistance programme.
- And much more…
Equal Opportunities: At B. Braun, we believe that diversity drives innovation and excellence. We are committed to fostering an inclusive environment where everyone – regardless of background, identity, or ability – feels valued, respected and empowered. Our recruitment practices reflect this commitment, ensuring equal opportunities for all. You can also request reasonable adjustments through our online form.
Field Service Engineer in Oxford employer: B. Braun Group
B. Braun is an exceptional employer, offering a dynamic work environment in Oxford where Field Service Engineers can thrive. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside a generous benefits package that includes 27 days of annual leave, a company vehicle, and a commitment to health and wellbeing. Our inclusive culture fosters collaboration and innovation, ensuring that every team member feels valued and empowered to make a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the medical devices field and let them know you're on the hunt for a Field Service Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and customer service scenarios. We recommend practising common interview questions related to fault-finding and troubleshooting, so you can showcase your expertise and problem-solving abilities.
✨Tip Number 3
Don’t forget to highlight your experience with service management systems during interviews. This is key for a Field Service Engineer role, and showing that you’re tech-savvy will definitely impress potential employers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at B. Braun, which is always a bonus!
We think you need these skills to ace Field Service Engineer in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in field service engineering, especially within medical devices. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting and customer service abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for the position and our company.
Showcase Your Technical Skills:Since this role involves a lot of technical know-how, make sure to mention any relevant IT skills or experience with service management systems. We’re looking for someone who can hit the ground running, so highlight those skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at B. Braun Group
✨Know Your Tech Inside Out
Make sure you brush up on the specific medical devices you'll be working with. Understand their functionalities, common issues, and troubleshooting techniques. This will not only show your technical expertise but also your commitment to providing top-notch service.
✨Showcase Your Customer Skills
Since this role is customer-focused, prepare examples of how you've built strong relationships in previous roles. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will highlight your ability to deliver a professional service experience.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've diagnosed faults and carried out effective troubleshooting. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how you minimised downtime and ensured compliance with standards.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
