IT Manager (Permanent)

The Azzurri Group is one of the UK’s largest and most successful hospitality investment platforms. We operate two leading national Italian full-service brands, Zizzi and ASK Italian, and the UK’s leading quick-service Italian, Coco di Mama. Beyond Italian cuisine, we boast renowned Irish fast casual Mexican restaurant brand Boojum, and the franchise rights to leading US Brand Dave’s Hot Chicken.

As a group, our purpose is to build better food businesses that sustain happy, healthy lives. At Azzurri, we believe that a diverse and inclusive team is essential to building great relationships and connections, and ultimately a better business. This is a 12 month fixed-term contract to cover maternity leave.

Working in the Infrastructure and Operations team, you will take sole responsibility for the IT Service at the Azzurri Group. As the IT Service Manager, your role is to support and ensure the effective, reliable, and business-aligned delivery of all IT services within the organisation. We are seeking a highly motivated and experienced IT Service Manager to lead the IT service delivery team and ensure the provision of high-quality, reliable, and user-focused IT services to all our employees, restaurants, and partners.

In this role, you will be instrumental in ensuring our IT Support Service runs smoothly across the entire Azzurri Group.

• Service Delivery and Operations: Oversee the day-to-day operations and performance of all IT services, ensuring they meet agreed Service Level Agreements (SLAs).
• Team Management: Lead, mentor, and manage the IT Support team, strengthening a culture of customer service, accountability, and operational excellence.
• ITIL Process Management: Champion and manage key ITIL processes, including:

• Problem Management: Analyse root causes of recurring incidents and implement permanent solutions to prevent future occurrences.
• Service Level Management (SLM): Monitor and review the IT services provided, and the agreements made with the business.
• Supplier/Partner Management: Manage relationships and performance of third-party suppliers and service providers, ensuring partners deliver their agreed-upon services efficiently, securely, and in alignment with our IT Service Strategy and Azzurri core values.

Evaluate service performance and apply best practices to enhance quality, speed, and user experience. Produce comprehensive reports on a weekly and monthly basis, detailing the status and performance of the IT service. Assist with the management of the IT service budget.

You will enjoy building warm and close relationships with teammates across the group and third parties and facilitating collaboration. You should be driven, love getting things completed, and have a natural drive to get things done at pace and high quality.

Requirements:

• 5+ years experience in IT Service Management.
• Experience using the IT Service Management frameworks (ITIL v4 preferred).

We offer a competitive salary, annual bonus, the opportunity to work remotely on an ad hoc basis, employer pension contribution, private healthcare (single cover), 25 days holiday plus bank holidays, income protection and life assurance, access to WeCare wellbeing services and online GP for you and your family, cycle to work scheme, interest-free travel loan, eye care and flu vaccination vouchers, and a 50% discount at ASK Italian, Coco di Mama, Zizzi, and Dave’s Hot Chicken.

We have a great office designed by our own in-house creative team, located in Central London, just opposite the Edgware Road Circle line tube stop. We provide great, free espresso and have some top-class baristas among our teams. A free Coco di Mama breakfast is provided every Tuesday and Thursday, and free fruit is available all day every day. We regularly order in pizza, pasta, and salads for lunch. Although based in London, the role will require travel within the UK as you visit the locations for our new openings.