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- Tasks: Train clients on our enterprise software and enhance their business efficiency.
- Company: Join a global team working remotely across 10 countries.
- Benefits: Competitive salary, no overtime, and personal development courses.
- Why this job: Make a real impact while enjoying social meetups in exciting locations.
- Qualifications: 2+ years in software support and strong communication skills required.
- Other info: Dynamic work environment with opportunities for growth and creativity.
The predicted salary is between 36000 - 60000 £ per year.
Overview We are recruiting experienced Product Support Specialists with at least 2 years experience in supporting business enterprise software; experience with TMS, WMS or similar is preferred.The role involves training and assisting our clients to use our world class enterprise software to transform their efficiency, service and profitability. Our software handles customer service, logistics, CRM, WMS, financials and business intelligence for our rapidly growing list of clients in 15+ countries.All our people work from their home or coworking offices in 10 countries. We chat every day on Teams and meet up socially at least 4 times a year.We complement your work experience with in-house and external courses – not necessarily related to your work but with a view to your personal and professional development.What we offer An excellent working environment – for example, we don\’t do overtimeIn-house and external courses focused on your personal and professional developmentFully remote workingQuarterly company meetupsResponsibilities Presenting training courses on aspects of our enterprise softwareAdvising clients on how to use our software to improve their businessPlanning software rollouts with our clients\’ managementWorking with our development teams to test and refine new facilitiesAnalysing issues and proposing solutionsIdentifying improvements of benefit to our clientsGeneral supportRequirements Ability to work fluently in English2+ years experience of supporting an ERP, WMS, TMS or similar softwareB2B experienceGood people and communication skillsLifelong learnerAttention to detail combined with imaginationPractical approach to real world problemsSeniority level Mid-Senior levelEmployment type Full-timeJob function Customer Service, Information Technology, and TrainingIndustries IT Services and IT Consulting and Transportation, Logistics, Supply Chain and Storage
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Product Specialists employer: Azyra
Contact Detail:
Azyra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialists
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the lookout for Product Support Specialist roles, and who knows? They might just have the inside scoop on openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions related to enterprise software support. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience with TMS, WMS, or Microsoft Dynamics.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your past successes in training clients and improving their efficiency. This will give you an edge and demonstrate your practical approach to real-world problems.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Product Specialists
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Support Specialist role. Highlight your experience with enterprise software, especially TMS, WMS, or Microsoft Dynamics. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping clients and how your background makes you a perfect fit for our team. Let us know what excites you about working with our software.
Show Off Your Communication Skills: Since this role involves training and advising clients, it’s crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t hesitate to share examples of how you’ve successfully communicated complex ideas in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Azyra
✨Know Your Software Inside Out
Make sure you’re well-versed in the enterprise software mentioned in the job description, like TMS, WMS, and Microsoft Dynamics. Brush up on how these systems improve efficiency and profitability for clients, as you'll likely be asked to explain this during the interview.
✨Show Off Your People Skills
Since the role involves training and advising clients, it’s crucial to demonstrate your communication skills. Prepare examples of how you've successfully trained others or resolved client issues in the past. This will show that you can connect with clients and help them effectively.
✨Be Ready to Problem-Solve
Expect to face real-world scenarios during the interview where you’ll need to analyse issues and propose solutions. Think of specific challenges you've encountered in previous roles and how you tackled them. This will highlight your practical approach and attention to detail.
✨Emphasise Your Lifelong Learning
The company values personal and professional development, so share any relevant courses or training you've undertaken. Discuss how you stay updated with industry trends and how this knowledge can benefit their clients. This shows you're proactive and committed to growth.
