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For Companies At a Glance
- Tasks: Train clients on our software and help them boost efficiency and profitability.
- Company: Join a global team working remotely across 10 countries.
- Benefits: Competitive salary, no overtime, and personal development courses.
- Other info: Work in a supportive environment with excellent career growth opportunities.
- Why this job: Make a real impact while enjoying social meetups in amazing locations.
- Qualifications: 2+ years experience with ERP, WMS, or TMS software and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Overview
We are recruiting experienced Product Support Specialists with at least 2 years experience in supporting business enterprise software; experience with TMS, WMS or similar is preferred.
The role involves training and assisting our clients to use our world class enterprise software to transform their efficiency, service and profitability. Our software handles customer service, logistics, CRM, WMS, financials and business intelligence for our rapidly growing list of clients in 15+ countries.
All our people work from their home or coworking offices in 10 countries. We chat every day on Teams and meet up socially at least 4 times a year.
We complement your work experience with in-house and external courses – not necessarily related to your work but with a view to your personal and professional development.
What we offer
- An excellent working environment – for example, we don’t do overtime
- In-house and external courses focused on your personal and professional development
- Fully remote working
- Quarterly company meetups
Responsibilities
- Presenting training courses on aspects of our enterprise software
- Advising clients on how to use our software to improve their business
- Planning software rollouts with our clients’ management
- Working with our development teams to test and refine new facilities
- Analysing issues and proposing solutions
- Identifying improvements of benefit to our clients
- General support
Requirements
- Ability to work fluently in English
- 2+ years experience of supporting an ERP, WMS, TMS or similar software
- B2B experience
- Good people and communication skills
- Lifelong learner
- Attention to detail combined with imagination
- Practical approach to real world problems
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Customer Service, Information Technology, and Training
Industries
- IT Services and IT Consulting and Transportation, Logistics, Supply Chain and Storage
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Product Specialists employer: Azyra
Contact Detail:
Azyra Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Specialists
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Product Support Specialist role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and showcases your experience with ERP, WMS, or TMS software. Join relevant groups and engage in discussions to show off your expertise and passion.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by rehearsing common questions related to product support and client training. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at StudySmarter!
We think you need these skills to ace Product Specialists
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with enterprise software, especially TMS and WMS. We want to see how your skills match what we’re looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping clients improve their efficiency and profitability with our software. Let us know what makes you the perfect fit for our team.
Show Off Your Communication Skills: Since this role involves training and advising clients, it’s crucial to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you’ve successfully trained someone in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Azyra
✨Know Your Software Inside Out
Make sure you’re well-versed in the enterprise software mentioned in the job description. Brush up on your knowledge of TMS, WMS, and ERP systems. Being able to discuss specific features and how they can benefit clients will show that you’re not just familiar with the software but also passionate about it.
✨Showcase Your Training Skills
Since the role involves presenting training courses, prepare to demonstrate your ability to teach and explain complex concepts clearly. Think of examples from your past experience where you successfully trained clients or colleagues, and be ready to share those stories during the interview.
✨Highlight Your Problem-Solving Abilities
The company values a practical approach to real-world problems. Be prepared to discuss specific challenges you've faced in previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Emphasise Your Communication Skills
As this role requires good people skills, think about how you can demonstrate your communication abilities. Prepare to talk about times when you’ve successfully collaborated with teams or clients, and how you’ve adapted your communication style to suit different audiences.