Technical Writer (Salesforce & Insurance)

Join Azur Technology as a Technical Writer (Salesforce & Insurance). This role reports to the Chief Product Officer and is based in London in a hybrid model. Salary £60,000‑70,000 depending on level and experience, plus bonus and benefits. The company is 80+ people strong and is scaling with AI‑driven SaaS products for MGAs.

What we care about:

• Clarity and usability – documentation should make complex systems accessible to everyone.
• Process and structure – optimise for common sense.
• Communication as a differentiator – great documentation and training add value.
• Craft of communication – from system overviews to short how‑to videos, every piece reflects Azur quality.
• Personal accountability and continuous improvement.

Who you are:

• You turn complexity into clarity and enjoy explaining things.
• You get under the skin of a system by talking to the right people.
• You build trust with technical and non‑technical stakeholders.
• You are organised, methodical, and detail‑oriented.
• You flex between writing, visuals, and video to create impactful content.
• You are excited to shape how Azur captures and shares knowledge.
• You thrive in fast‑moving, collaborative environments.
• You are passionate about AI and using it to accelerate content production.

Responsibilities:

• Create and maintain clear, concise, and engaging documentation for internal and external audiences.
• Interview key stakeholders and subject matter experts to extract and translate technical knowledge.
• Work with technical teams to understand systems, architecture, and workflows.
• Develop user guides and knowledge‑base content to help clients and users self‑serve.
• Create internal and external training materials from guides to interactive sessions and visual content.
• Establish and maintain documentation standards, templates, and version‑control practices.
• Continuously improve the accessibility and impact of documentation across media formats.
• Collaborate with product and delivery teams to keep documentation aligned with product evolution.
• Support onboarding by producing training resources for new clients and team members.
• Advocate best practices in knowledge management across the organization.

Required skills and experience:

• Proven experience creating technical documentation and training materials, ideally in a SaaS or technology environment.
• Ability to communicate complex technical concepts in plain English for different audiences.
• Experience interviewing stakeholders and translating discussions into structured documentation.
• Strong writing and editing skills with attention to tone, accuracy, and structure.
• Experience using documentation tools (e.g. Confluence, Microsoft Office, Markdown).
• Familiarity with video or visual documentation formats (e.g. walkthroughs, diagrams, screencasts).
• Understanding of software development or Salesforce ecosystems is a strong plus.
• Proven ability to work independently while collaborating across teams and disciplines.
• Excellent time management and organization skills – balancing multiple documentation streams.
• Comfortable working in an agile, iterative environment.
• Experience producing documentation or training content for Salesforce or similar enterprise platforms.
• Exposure to the insurance industry.
• Familiarity with tools such as Figma, Miro, or video editing software.
• Experience designing and delivering workshops or onboarding sessions.
• Experience implementing or managing a documentation portal or knowledge base.

Benefits:

• Competitive salary, bonus element and a minimum of 25 days holiday.
• Relaxed, flexible, and hybrid work environment.
• Growing benefits package (location‑dependent) and dedicated training budget.
• Potential to be awarded options after an initial qualifying period.
• Empowerment, career progression, and trust in colleagues.

Equal Opportunity:

We are an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment at Azur Technology is based solely on merit and qualifications directly related to professional competence. All employment is decided on the basis of qualifications, merit, and business need.