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For Companies At a Glance
- Tasks: Manage guest inquiries and train teams to ensure exceptional experiences.
- Company: Leading restaurant group known for premium service and hospitality.
- Benefits: World-class training and exclusive dining perks await you.
- Why this job: Join a dynamic team and elevate guest experiences across renowned brands.
- Qualifications: Strong hospitality background and excellent communication skills required.
- Other info: Be part of a vibrant environment with growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
A leading restaurant group is seeking an experienced Senior Reservations Agent to join the central Reservations team at their London Head Office. This role is crucial in delivering outstanding guest experiences across various brands.
Key responsibilities include:
- Managing guest inquiries
- Training teams
- Maintaining operational efficiency
Ideal candidates will have a strong background in hospitality, excellent communication skills, and a passion for premium service. Enjoy world-class training and exclusive dining benefits.
Senior Reservations Lead — Premium Guest Experience employer: Azumi Restaurant Group
Contact Detail:
Azumi Restaurant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Reservations Lead — Premium Guest Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to guest experience and team training. We recommend role-playing with a friend or even in front of a mirror to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for premium service during interviews. Share specific examples from your past experiences where you went above and beyond for guests. This will help you stand out as someone who truly cares about delivering exceptional experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Senior Reservations Lead — Premium Guest Experience
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to delivering premium service and how you've gone above and beyond for guests in the past.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the key responsibilities mentioned in the job description. We want to see how your skills align with managing guest inquiries and training teams, so don’t hold back on those relevant experiences!
Highlight Communication Skills: Since excellent communication is a must-have for this role, be sure to showcase your ability to connect with guests and colleagues alike. Use examples that demonstrate your knack for clear and effective communication, whether it’s resolving issues or training others.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Azumi Restaurant Group
✨Know the Company Inside Out
Before your interview, do some homework on the restaurant group. Familiarise yourself with their brands, values, and what sets them apart in the hospitality industry. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Communication Skills
As a Senior Reservations Lead, communication is key. Prepare examples of how you've effectively managed guest inquiries or resolved issues in the past. Practising clear and confident responses will demonstrate your ability to handle premium service expectations.
✨Highlight Your Training Experience
Since training teams is part of the role, be ready to discuss your experience in mentoring or training others. Share specific instances where your guidance led to improved performance or guest satisfaction, showcasing your leadership skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in this role and how you would address them. This will help you illustrate your operational efficiency and commitment to delivering outstanding guest experiences.
