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- Tasks: Deliver exceptional guest experiences and manage reservations efficiently.
- Company: Join the award-winning Azumi Group, known for vibrant dining experiences.
- Benefits: Enjoy world-class training, exclusive discounts, and global career opportunities.
- Why this job: Be a key player in a dynamic team and elevate guest experiences.
- Qualifications: Experience in hospitality with strong communication and organisational skills.
- Other info: Inclusive workplace that values your contributions and supports your growth.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced Senior Reservations Agent to join our central Reservations team at Azumi Group. Based in our London Head Office, this role plays a key part in delivering exceptional guest experiences across the Zuma brand and wider Azumi portfolio.
As a Senior Reservations Agent, you will support the smooth day-to-day running of the reservations department, acting as a role model for the team while consistently delivering the highest standard of customer service.
Main DutiesYour key responsibilities will include:
- Handling guest calls, emails and online enquiries efficiently, ensuring all reservations are accurately processed in the system
- Maintaining in-depth knowledge of our brands, opening times, products and services
- Recognising, acknowledging and accommodating regular guests and VIPs
- Reconfirming bookings and proactively managing amendments, cancellations and special requests
- Upselling alternative dining times, sister restaurants and premium experiences where appropriate
- Supporting daily operational tasks within the reservations office
- Managing guest feedback and complaints promptly and professionally, escalating where necessary
- Acting as a positive role model, supporting, coaching and mentoring junior team members
- Training and onboarding new starters
- Ensuring clear handovers between shifts and adherence to opening and closing procedures
- Maintaining strong communication with internal departments and operational teams
Proven experience in a Reservations, Guest Services or Customer Experience role within hospitality.
Strong knowledge of reservations systems and processes.
Excellent communication skills, with a calm, professional and guest-focused approach.
Highly organised, detail-oriented and able to prioritise effectively in a fast-paced environment.
A team player who leads by example and supports others to succeed.
A genuine passion for hospitality, dining experiences and premium service.
As part of our team, you’ll enjoy:- World-class training designed to inspire and develop your career
- Global opportunities across our five international brands
- Rewards & Recognition, celebrating your contribution to our success
- Exclusive dining discounts across the entire Azumi collection
- Access to our employee assistance programme, Health Assured
- Cycle to Work scheme and season ticket loans
Azumi Group is an award-winning restaurant group bringing modern, vibrant dining experiences to iconic destinations worldwide. Founded in 2002 with the opening of Zuma London, followed by the creation of ROKA in 2004, Azumi has grown into an internationally celebrated collection. With over 20 Zuma locations & multiple ROKA venues globally, our portfolio continues to grow, each venue offering a distinctive, memorable experience. In addition to Zuma and ROKA, our collection proudly includes standout concepts – Oblix, ETARU, and INKO NITO.
Our Commitment to InclusivityWe are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let a member of our Talent Acquisition team know.
Senior Reservations Agent employer: Azumi Restaurant Group
Contact Detail:
Azumi Restaurant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Reservations Agent
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with Azumi Group's brands and their unique offerings. This will not only help you stand out in interviews but also show your genuine interest in delivering exceptional guest experiences.
✨Tip Number 2
Practice your communication skills! As a Senior Reservations Agent, you'll need to handle guest calls and emails like a pro. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks in a fast-paced environment. This will demonstrate your ability to prioritise effectively, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Azumi family directly!
We think you need these skills to ace Senior Reservations Agent
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your dedication to delivering exceptional guest experiences, as this is what we value at Azumi Group.
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Reservations Agent role. Highlight relevant experience in reservations or customer service, and mention any knowledge of our brands to show us you’ve done your homework!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and bullet points where necessary to make it easy for us to see your qualifications and achievements. We appreciate a well-organised application!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Azumi Group!
How to prepare for a job interview at Azumi Restaurant Group
✨Know Your Stuff
Before the interview, dive deep into Azumi Group's brands and their unique offerings. Familiarise yourself with their dining experiences, opening times, and any recent news. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare to share specific examples of how you've handled guest inquiries or complaints in the past. Highlight your ability to remain calm under pressure and your knack for turning a negative experience into a positive one. This is crucial for a Senior Reservations Agent!
✨Demonstrate Team Leadership
As a role model for the team, it's important to convey your leadership style. Think of instances where you've coached or mentored others, and be ready to discuss how you can support junior team members at Azumi Group. They’ll want to see that you can inspire and uplift those around you.
✨Practice Upselling Techniques
Since upselling is part of the role, come prepared with strategies on how you would promote alternative dining times or premium experiences. Share any successful upselling stories from your previous roles to illustrate your effectiveness in this area.
