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- Tasks: Deliver exceptional guest experiences and manage reservations efficiently.
- Company: Join the award-winning Azumi Group, known for vibrant dining experiences.
- Benefits: Enjoy world-class training, exclusive discounts, and global career opportunities.
- Why this job: Be a key player in a dynamic team and elevate guest experiences.
- Qualifications: Experience in hospitality and strong communication skills required.
- Other info: Inclusive workplace with a commitment to diversity and growth.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an experienced Senior Reservations Agent to join our central Reservations team at Azumi Group. Based in our London Head Office, this role plays a key part in delivering exceptional guest experiences across the Zuma brand and wider Azumi portfolio.
As a Senior Reservations Agent, you will support the smooth day-to-day running of the reservations department, acting as a role model for the team while consistently delivering the highest standard of customer service.
Main DutiesYour key responsibilities will include:
- Handling guest calls, emails and online enquiries efficiently, ensuring all reservations are accurately processed in the system
- Maintaining in-depth knowledge of our brands, opening times, products and services
- Recognising, acknowledging and accommodating regular guests and VIPs
- Reconfirming bookings and proactively managing amendments, cancellations and special requests
- Upselling alternative dining times, sister restaurants and premium experiences where appropriate
- Supporting daily operational tasks within the reservations office
- Managing guest feedback and complaints promptly and professionally, escalating where necessary
- Acting as a positive role model, supporting, coaching and mentoring junior team members
- Training and onboarding new starters
- Ensuring clear handovers between shifts and adherence to opening and closing procedures
- Maintaining strong communication with internal departments and operational teams
Proven experience in a Reservations, Guest Services or Customer Experience role within hospitality
Strong knowledge of reservations systems and processes
Excellent communication skills, with a calm, professional and guest-focused approach
Highly organised, detail-oriented and able to prioritise effectively in a fast-paced environment
A team player who leads by example and supports others to succeed
A genuine passion for hospitality, dining experiences and premium service
BenefitsAs part of our team, you’ll enjoy:
- World-class training designed to inspire and develop your career
- Global opportunities across our five international brands
- Rewards & Recognition, celebrating your contribution to our success
- Exclusive dining discounts across the entire Azumi collection
- Access to our employee assistance programme, Health Assured
- Cycle to Work scheme and season ticket loans
Azumi Group is an award-winning restaurant group bringing modern, vibrant dining experiences to iconic destinations worldwide. Founded in 2002 with the opening of Zuma London, followed by the creation of ROKA in 2004, Azumi has grown into an internationally celebrated collection. With over 20 Zuma locations and multiple ROKA venues globally, our portfolio continues to grow, each venue offering a distinctive, memorable experience. In addition to Zuma and ROKA, our collection proudly includes standout concepts – Oblix, ETARU, and INKO NITO.
Our Commitment to InclusivityWe are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let a member of our Talent Acquisition team know.
Senior Reservations Agent in London employer: Azumi Restaurant Group
Contact Detail:
Azumi Restaurant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Reservations Agent in London
✨Tip Number 1
Get to know the company inside out! Research Azumi Group and its brands like Zuma and ROKA. This way, when you chat with them, you can show off your knowledge and passion for their dining experiences.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional customer service, try role-playing common scenarios with a friend. It’ll help you stay calm and professional during the real deal.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experience where you’ve successfully managed multiple tasks or handled guest feedback. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Azumi family.
We think you need these skills to ace Senior Reservations Agent in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your dedication to providing exceptional guest service, as this is key for us at Azumi Group.
Be Detail-Oriented: Make sure to double-check your application for any typos or errors. We value attention to detail, especially in a role like Senior Reservations Agent where accuracy is crucial for guest satisfaction.
Highlight Relevant Experience: Tailor your application to showcase your experience in reservations or customer service roles. Mention specific systems you've used and how you've handled guest interactions, as this will resonate with our team.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Azumi Restaurant Group
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Azumi Group and its brands. Familiarise yourself with their dining concepts, menus, and any recent news. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Senior Reservations Agent, exceptional customer service is key. Prepare examples from your past experiences where you handled guest inquiries or complaints effectively. Highlight how you went above and beyond to ensure a positive experience for guests.
✨Practice Common Scenarios
Think about common situations you might face in this role, like managing a booking amendment or upselling a premium experience. Practising your responses to these scenarios can help you articulate your thought process and demonstrate your problem-solving skills during the interview.
✨Be a Team Player
Emphasise your ability to work well within a team. Share examples of how you've supported or mentored colleagues in previous roles. This will show that you’re not just focused on your own success but are also committed to helping others thrive in a fast-paced environment.