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For Companies At a Glance
- Tasks: Provide high-level technical support and manage client IT environments.
- Company: Leading IT solutions provider known for exceptional customer service.
- Benefits: Competitive salary, opportunities for travel, and professional development.
- Why this job: Join a dynamic team and make a real impact in tech solutions.
- Qualifications: 5+ years of 3rd line support experience and strong Microsoft skills.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
The predicted salary is between 30000 - 36000 £ per year.
Technical Consultant
Plymouth (with travel to client sites and training venues)
£35,000 – £43,000 (DOE)
About the Company
Aztrum Recruitment is delighted to partner with a leading IT solutions provider delivering end-to-end technology services to small and medium-sized businesses.
Renowned for their expert technical support, innovative IT solutions, and exceptional customer service, this company provides comprehensive support across multiple technologies — from network security and cloud infrastructure to email systems and multi-site IT environments.
Their highly skilled technical team works closely with clients, offering everything from daily IT management to complex project delivery and presales consultancy.
The Role
Due to continued growth, our client is looking for an experienced Technical Consultant to join their expanding team.
In this role, you’ll provide high-level technical support across varied client environments, ensuring systems remain secure, stable, and high-performing. You’ll take ownership of infrastructure management and development — covering servers, storage, networks, and cloud technologies — while leading projects designed to improve efficiency and performance.
You’ll also act as an escalation point for complex technical issues, collaborating closely with customers and partners, and ensuring that all processes, systems, and solutions are fully documented.
Key Responsibilities
- Deliver 3rd line technical support via phone, email, and remote tools.
- Monitor, maintain, and troubleshoot client IT environments using management systems.
- Administer and optimise network and server infrastructure (Active Directory, Entra, LAN / WAN, hosted Exchange).
- Design, implement, and document infrastructure improvements and upgrades.
- Collaborate with third-party vendors to resolve advanced technical issues.Maintain accurate technical documentation and prepare detailed client reports.
About You
You’re a confident, proactive, and solutions-driven technical professional with a genuine passion for technology. You thrive in a fast-paced MSP environment, balancing multiple projects while delivering exceptional service and maintaining strong client relationships.
You’re equally comfortable working independently or as part of a collaborative, close-knit team — and you take pride in providing clear, professional communication at all times.
Skills & Experience
- At least 5 years’ experience providing 3rd line technical support (preferably in an MSP).
- Strong background in Microsoft environments (Windows Desktop, Server, Office 365, Azure, Entra).
- Deep understanding of Active Directory, DNS, DHCP, Exchange, and major cloud platforms (Azure, AWS).
- Hands-on experience with virtualisation technologies such as Hyper‑V or VMware.
- Strong knowledge of LAN / WAN / Wi‑Fi, server hardware, storage, and backup / recovery solutions.
- Solid understanding of IT security, data protection and endpoint management.
- Experience with tools such as Veeam, Datto and SharePoint is advantageous.
Qualifications
- Minimum of five GCSEs and two A Levels (or equivalent).
- Microsoft MCSA (or similar IT certifications) highly desirable.
Send your CV to (url removed)
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Technical Consultant employer: Aztrum
Contact Detail:
Aztrum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Consultant
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or webinars related to IT solutions. Connecting with professionals in the field can open doors and lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This gives potential employers a tangible sense of what you can bring to the table as a Technical Consultant.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms to get comfortable discussing your experience and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Consultant
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, take a moment to really understand what the role of a Technical Consultant entails. Familiarise yourself with the key responsibilities and required skills so you can tailor your application accordingly.
Showcase Your Experience: When writing your CV and cover letter, highlight your relevant experience in providing 3rd line technical support. Be specific about the technologies you've worked with, especially those mentioned in the job description, like Microsoft environments and cloud platforms.
Be Professional Yet Personable: While we want to see your professional side, don’t forget to let your personality shine through! Use clear and concise language, but feel free to inject a bit of your own style to make your application stand out.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t hesitate!
How to prepare for a job interview at Aztrum
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft environments and cloud platforms like Azure and AWS. Be ready to discuss your hands-on experience with tools like Veeam and Datto, as well as your understanding of Active Directory and network infrastructure.
✨Showcase Problem-Solving Skills
Prepare to share specific examples of how you've tackled complex technical issues in the past. Think about times when you provided 3rd line support or collaborated with third-party vendors to resolve problems. This will demonstrate your proactive approach and solutions-driven mindset.
✨Communicate Clearly and Confidently
Since this role involves a lot of client interaction, practice articulating your thoughts clearly. Use professional language and ensure you can explain technical concepts in a way that non-technical clients can understand. This will show that you can maintain strong client relationships.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Prepare by thinking through potential challenges you might encounter in the role, such as managing multiple projects or ensuring system security. This will help you demonstrate your ability to think on your feet and handle real-world situations.
