At a Glance
- Tasks: Manage client accounts and drive growth through relationship building and upselling IT solutions.
- Company: Respected Managed Service Provider known for outstanding customer service.
- Benefits: Competitive salary, uncapped commission, hybrid work, and career development opportunities.
- Other info: Supportive culture with clear paths for progression.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: Experience in account management and a strong understanding of IT services.
We’re recruiting on behalf of a growing and highly respected Managed Service Provider that delivers tailored IT solutions to businesses across the UK. With expertise spanning managed IT support, cyber security, cloud services, and infrastructure, they’ve built a strong reputation for outstanding customer service and long-term client partnerships.
Due to continued expansion, they’re looking for an Account Manager to join their Manchester team and manage an established client base — so there’s no requirement to bring your own accounts or contacts. Instead, you’ll focus on developing existing relationships, driving account growth, and enjoying the opportunity to work with warm, engaged clients while helping generate new business opportunities along the way.
The Role
This is a fantastic opportunity for a commercially minded Account Manager who enjoys building strong client relationships while identifying opportunities for growth. You’ll take ownership of existing customer accounts, ensuring exceptional service delivery while uncovering opportunities to upsell and cross-sell across cloud, cyber security, infrastructure, and managed IT solutions.
Working closely with internal technical teams, you’ll act as a trusted advisor to clients and help deliver tailored technology solutions that provide genuine business value.
Key Responsibilities
- Manage and develop relationships across an existing portfolio of client accounts
- Identify and convert upsell and cross-sell opportunities across IT solutions
- Conduct regular account reviews to ensure customer satisfaction and retention
- Act as the main point of contact for clients, delivering a high-quality customer experience
- Collaborate with technical teams to deliver tailored solutions aligned to customer needs
- Support business growth through proactive account development and new business generation
What We’re Looking For
- Experience in Account Management within MSP, IT services, or technology environments
- Good understanding of managed IT services, cloud, and cyber security solutions
- Commercial mindset with the ability to identify revenue opportunities
- Strong communication and relationship-building skills
- Ability to manage multiple client accounts strategically
- Motivated, proactive, and target-driven attitude
What’s on Offer
- £25,000–£35,000 base salary
- Uncapped commission structure
- Hybrid working in Manchester
- Clear progression and career development opportunities
- Supportive and collaborative team culture
- Comprehensive benefits package
To apply, send your CV to or call (phone number removed) to speak with Kylie.
Account Manager – Managed IT Services in Manchester employer: Aztrum
Join a dynamic and rapidly growing Managed Service Provider in Manchester, where you will thrive in a supportive and collaborative team culture. With a focus on employee growth, you will benefit from clear career progression opportunities and an uncapped commission structure, all while managing established client relationships and delivering tailored IT solutions that make a real impact. This is an excellent opportunity for those seeking meaningful and rewarding employment in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager – Managed IT Services in Manchester
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups to connect with potential employers and other professionals. Building relationships can lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Don’t underestimate the power of social media! Use platforms like LinkedIn to showcase your skills and experience. Engage with posts related to managed IT services and connect with people in the industry to increase your visibility.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their services and think about how you can contribute to their growth. Tailor your responses to show how your experience aligns with their needs.
✨Tip Number 4
Apply through our website for the best chance at landing the role! We’re always on the lookout for passionate individuals who want to make a difference in the managed IT services space. Don’t miss out!
We think you need these skills to ace Account Manager – Managed IT Services in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Account Manager role. Highlight your experience in account management, especially within MSP or IT services, to show us you’re the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about managed IT services. Share specific examples of how you've built client relationships and driven account growth in the past.
Showcase Your Communication Skills:Since strong communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Aztrum
✨Know Your Stuff
Make sure you brush up on your knowledge of managed IT services, cloud solutions, and cyber security. The company is looking for someone who understands these areas well, so be ready to discuss how they can benefit clients.
✨Showcase Your Relationship Skills
Since the role focuses on developing existing client relationships, prepare examples of how you've successfully built rapport with clients in the past. Highlight your communication skills and any strategies you've used to maintain strong partnerships.
✨Be Proactive About Growth
Think about ways you can identify upsell and cross-sell opportunities. Come prepared with ideas on how you would approach account development and what strategies you might use to drive growth within existing accounts.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company and its clients. Inquire about their current challenges or goals, and how you can contribute to their success. This demonstrates your proactive mindset and genuine interest in the role.
