At a Glance
- Tasks: Manage and develop relationships with existing clients in the tech industry.
- Company: Join a leading Data Resilience & Cyber Security Managed Service Provider.
- Benefits: Enjoy uncapped bonuses, hybrid working, and ongoing training.
- Other info: No need to bring your own clients; focus on relationship building.
- Why this job: Make a real impact while working with cutting-edge technology.
- Qualifications: Previous account management experience in IT services is essential.
London £30,000–£50,000 + Uncapped Bonus + Benefits
Join one of the UK's leading Data Resilience & Cyber Security MSPs. Our client is an established Managed Service Provider helping organisations protect their data, minimise downtime, and recover quickly from cyber threats and business disruption. Their portfolio includes Backup & Recovery, Cyber Security, Cloud Solutions, Disaster Recovery, Microsoft 365 Backup, Data Resilience and Managed IT Services.
Due to continued growth, they're looking for an experienced Account Manager to join their commercial team.
The Opportunity
This is a true account management role where you'll develop long-term relationships with existing customers, ensuring they receive the highest level of service while identifying opportunities to introduce additional solutions that add real business value. There is absolutely NO requirement to bring your own accounts, contacts or client book.
Responsibilities
- Manage and develop an existing portfolio of business clients
- Build trusted relationships with key stakeholders
- Conduct regular account reviews
- Identify opportunities across Cyber Security, Backup, Cloud and Managed Services
- Work alongside technical consultants and pre-sales specialists
- Ensure excellent customer satisfaction and retention
- Deliver renewals and account growth
We're looking for
- Previous Account Management experience within an MSP or IT Services business
- Experience selling or managing: Managed Services, Cloud Solutions, Cyber Security, Backup & Disaster Recovery, Microsoft 365, Infrastructure or Networking solutions
- Excellent relationship-building skills
- Commercial awareness
- A consultative approach to customer engagement
What's in it for you?
- Uncapped bonus
- Existing customer portfolio
- Hybrid working
- Career progression
- Ongoing training and certifications
- Supportive, collaborative culture
- Work with cutting-edge cyber security and data resilience technologies
No client book required. Unlike many MSP sales opportunities, you won't be expected to bring existing customers or a book of business. Your focus will be on developing relationships with an established customer base and helping clients maximise the value of their IT investments.
To apply send your CV to or call (phone number removed).
Account Manager – Managed Services (MSP) in London employer: Aztrum
Join a leading Managed Service Provider in London, where you will thrive in a supportive and collaborative culture that prioritises employee growth and development. With uncapped bonuses, hybrid working options, and the opportunity to work with cutting-edge technologies in data resilience and cyber security, this role offers a rewarding career path without the pressure of bringing your own client book. Experience a fulfilling work environment that values long-term relationships and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager – Managed Services (MSP) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aztrum. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aztrum before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager – Managed Services (MSP) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aztrum:Your cover letter is your chance to shine! Tell us why you want to work at Aztrum specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aztrum!
How to prepare for a job interview at Aztrum
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
