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For Companies At a Glance
- Tasks: Join our team as an IT Support Technician, solving tech issues and providing top-notch customer service.
- Company: AztechIT is a leading managed IT company, recognised for its employee-centric culture and growth since 2006.
- Benefits: Enjoy 24 days holiday, excellent training, perks via Perkbox, and paid company nights out.
- Why this job: Be part of a dynamic team, enhance your tech skills, and make a real impact in customer service.
- Qualifications: 1-2 years IT support experience, strong communication skills, and knowledge of Office 365 and Windows systems.
- Other info: This role is based in Aberdeen city centre, with flexible hours to meet job demands.
The predicted salary is between 19200 - 28800 £ per year.
About The Role
AztechITare seeking a customer focused, experienced, IT Support Technician to join our Service Delivery Team and based at our client sitein Aberdeen.
AztechIT has grown from strength to strength since 2006 and was recently recognised in Britain\’s Best 50 Managed IT companies. We pride ourselves on having a team ethos and employee-centric environment.
Thesuccessful IT Support Technician will be part of our first responseteamand will ensure that our customer receives an excellent and consistent service experience.
You will be an IT Support Technician, that is a natural problem solver with the capacity to work in a fast-pacedenvironment Itis essential to have a passion for technology and provide outstanding customer service.
Key Responsibilities
- Providing efficient and effective customer service to end users and otherstakeholders providing remote and desk side support
- Acting as the first point of contact for technical service requests
- Logging and maintaining support issues detail throughout a service ticket lifecycle
- Responding appropriately to more complex problems through escalation
- Prioritisation and management of workload to ensure client SLAs are met
- Supplying a high standard of customer service in line withAztechIT’s standards
- Owning, managing, and resolving incidents, completing requests and change requests in line with our SLA’s
- Delivering against our KPI’s
- Workin accordance with company values, policies, procedures and standards
Skills / Attributes Required
- 1-2 years demonstrableexperience providing IT support for internal IT users both remotelyanddeskside
- Previous experiencewith office move / relocations
- Clear and confident communicator at all levels and abilities
- A proven problemsolver and good asset management
- Able to deliver and troubleshoot complex technical solutions
- Strong communication and documentation skills
Essential Technical Experience
- Office 365
- WindowsServer
- Active Directory
- Windows 10
- PC& Serverhardware (Mounting and racking servers)
Desired
- AZ-900
- Microsoft 365 Certified: Fundamentals
- CCNA
Package Details
- Salary is up to £32k p and this is depending on your experience and accreditations
- 24Days Holiday – Increasing with 3 years+ service
- The hours of work are 37.5 per week. Applicants must be flexible to work additional hours to fulfil the requirements of the job role
- Permanently based at Aztech IT\’s client\’s site in Aberdeen city centre, Monday to Friday
Employee Benefits
- Excellent training/development opportunities – The Aztech Academy
- Perkbox – Hundreds of different perks delivered to your mailbox weekly
- Paid for Company nights out
- AXA Health Cash Plan
Please do not apply if you do not have the relevant working rights for the UK in place as we cannot sponsor visas.
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IT Support Technician employer: Aztech IT Solutions
Contact Detail:
Aztech IT Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365, Windows Server, and Active Directory. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Demonstrate your problem-solving skills during any interviews or informal discussions. Prepare examples of past experiences where you've successfully resolved technical issues, especially in a fast-paced environment.
✨Tip Number 3
Showcase your customer service skills by discussing how you've effectively communicated with users at different levels. Being able to convey technical information clearly is crucial for an IT Support Technician.
✨Tip Number 4
Research AztechIT's company culture and values. Tailor your approach to align with their employee-centric ethos, and be ready to discuss how you can contribute positively to their team environment.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with technologies mentioned in the job description like Office 365, Windows Server, and Active Directory. Use specific examples to demonstrate your problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention your experience in fast-paced environments and how you can contribute to AztechIT's team ethos and service delivery.
Highlight Relevant Skills: In your application, emphasise your communication skills and ability to manage workloads effectively. Provide examples of how you've successfully resolved complex technical issues in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Aztech IT Solutions
✨Show Your Problem-Solving Skills
As an IT Support Technician, you'll need to demonstrate your ability to solve problems effectively. Prepare examples of past experiences where you successfully resolved technical issues, highlighting your thought process and the steps you took.
✨Communicate Clearly
Since this role involves being the first point of contact for technical service requests, practice clear and confident communication. Be ready to explain complex technical concepts in simple terms, as you may need to assist users with varying levels of technical knowledge.
✨Familiarise Yourself with Key Technologies
Make sure you're well-versed in the essential technical skills mentioned in the job description, such as Office 365, Windows Server, and Active Directory. Brush up on these technologies so you can discuss them confidently during the interview.
✨Understand Customer Service Standards
AztechIT prides itself on excellent customer service. Research their values and think about how you can align your approach to customer service with theirs. Be prepared to discuss how you would handle difficult situations while maintaining a high standard of service.
