At a Glance
- Tasks: Support clients and colleagues with our client servicing applications, enhancing user experience.
- Company: Join Aztec Group, a people-focused business with a strong identity since 2001.
- Benefits: Enjoy flexible hybrid working, private medical insurance, and significant investment in your development.
- Why this job: Be part of a dynamic team, improving operational efficiencies and making a real impact.
- Qualifications: Customer service experience, tech-savvy, and a keen interest in finance and systems required.
- Other info: Opportunity for professional growth with training in programming, project management, and more.
The predicted salary is between 36000 - 60000 £ per year.
The purpose of this support role is to work alongside colleagues in the Client Applications team to give our clients, and our colleagues the best possible experience of Aztec's client servicing applications suite. You will strive to deliver a service offering that differentiates us from our competitors, involving a range of tasks from providing general user support, creating requirement documents alongside members of the client-facing teams, writing reports, supporting with integration and automation, documentation, and preparation of training materials, testing of items developed by other members of the department or vendors, deployments of changes and designing processes to improve operational efficiencies.
This is a hybrid position that would see you working from our Southampton office a minimum of three days per week, but full time whilst you're in your probationary training period.
Key responsibilities:- Work closely with the client-facing team to elicit detailed requirements to enhance the core and develop the configuration of the systems and financial reporting suite to meet the demands of our clients, supporting, or acting as a business analyst.
- Ascertain timelines / expectations, identify whether these are achievable and manage expectations appropriately.
- Support of engagements with client facing teams, and possibly direct with clients over the life-cycle of a project, including attendance and providing updates via formal meetings and project documents, as well as keeping teams appraised of progress on individual tasks.
- Provide second level support raised via the support desk (Ivanti) as either Service Requests and Incidents, as well as enhancements raised through other means, including projects, ensuring client facing teams (and project managers, where applicable) are regularly appraised of progress.
- Understand or interpret complex or ambiguous requirements to specify, design and develop solutions within the system configuration, reporting, or to support users in rectifying errors in data input.
- Communicate clearly with other members of the team and members of the client-facing teams, both verbally and in writing, when gathering or explaining requirements, providing resolutions etc.
- Own and take responsibility for the end-to-end process surrounding a project / request, from gathering and documenting requirements, developing solutions, testing, deployment and closure documentation including accompanying user guides.
- Participate in data related projects and interfacing with third party systems to make the maximum value out of our systems data for the benefit of our clients.
- Assist with the continuous improvement of operational efficiency that might be possible to achieve, either for processes performed within the team or the wider business by working on automation, integration and the creation of complex reports.
- Perform testing of configuration changes to various applications and reports, documenting and evidencing findings to progress through release cycle or return to developer for adjustments.
- Work closely with other members of the team to assist in growing a detailed understanding of the applications used by the group, enhancing and updating our knowledge base and other materials.
- Consideration of the wider impacts of changes made to the system and possible implications, ensuring a focus on scalable solutions, and to maintaining a core (group wide, consistent) configuration, with continual group improvements, finding dynamic ways to achieve desired outcomes / results.
- Understand the groups change management framework and ensure that sufficiently detailed scoping documentation and deployment instructions be prepared to enable for the testing and approval of changes.
- Be able to follow a change process for significant system or data changes. Understand the audit need for it, as well as being confident in moving it through the development, system integration testing, user acceptance testing and approval steps.
- Document changes to systems and processes, incorporate updates to training materials and design relevant test cases to support and evidence successful development against the requirements.
- Ability to prioritise and organise own workload in order to meet deadlines across numerous clients, workstreams and projects.
- You will be expected to study in order to support your ability to perform the role. This may include programming languages, project management, business analysis or accountancy qualifications (supported by the Aztec Group).
- Creative mindset, general problem solving and strong analytical skills are essential.
- Prior experience in a customer service / support desk role.
- Must have a genuine interest in technology, systems and data plus exposure to, or an interest in, the Finance industry.
- Advanced PC skills, notably MS Office suite (MS Word & MS Excel).
- Experience in dashboard creation tools (PowerBI, Tableau, IBM Cognos).
- Experience in adjusting IT system configurations and / or report development while following a rigid IT change management framework.
- Prior configuration experience of eFront products (Invest, Investment Café, eFrontPM).
- Prior experience in supporting users on Yardi or Viewpoint.
Aztec Group has come a long way since first opening its doors in Jersey back in 2001. Our size and reach may have changed, but one thing that hasn't is our identity – we're proud to be a business that puts our people and clients at the centre of everything we do.
We understand that everyone will put value on different things and that’s why our employee package includes a variety of benefits. Here are some of the core benefits for all our people:
- Discretionary bonus scheme
- Flexible, hybrid working
- Private medical insurance, including eye care
- Permanent health insurance
- Life assurance (death in service and critical illness benefit)
- Worldwide travel insurance
- Ability to work abroad for up to 3 weeks per annum
- Health and wellbeing programmes
- On-site parking
- Significant investment into your personal and professional development
We will provide the training, both in house for relevant technical knowledge and also for professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients are at the heart of what we do.
Systems Analyst - Client Applications Services › employer: Aztec
Contact Detail:
Aztec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Analyst - Client Applications Services ›
✨Tip Number 1
Familiarise yourself with the specific applications and tools mentioned in the job description, such as eFront products and dashboard creation tools like PowerBI or Tableau. Having hands-on experience or even a basic understanding of these systems can set you apart during discussions.
✨Tip Number 2
Network with current or former employees of Aztec Group on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage during your interviews.
✨Tip Number 3
Prepare to discuss your problem-solving skills and analytical mindset by thinking of specific examples from your past experiences. Be ready to explain how you've tackled complex issues, especially in customer service or support roles, as this aligns closely with the responsibilities of the Systems Analyst position.
✨Tip Number 4
Showcase your interest in continuous learning by mentioning any relevant courses or certifications you are pursuing or plan to pursue. This demonstrates your commitment to professional development, which is highly valued by employers like us at Aztec Group.
We think you need these skills to ace Systems Analyst - Client Applications Services ›
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Systems Analyst role. Focus on your problem-solving abilities, customer service experience, and any technical skills related to systems and data.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific projects or experiences that demonstrate your analytical skills and ability to work with client-facing teams.
Highlight Technical Skills: Emphasise your proficiency in tools like MS Office, PowerBI, or any relevant dashboard creation tools. If you have experience with eFront products or similar systems, make sure to include that as well.
Showcase Continuous Learning: Mention any ongoing education or training you are pursuing that relates to the role, such as programming languages or project management. This shows your commitment to personal and professional development.
How to prepare for a job interview at Aztec
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Systems Analyst. Be prepared to discuss how your skills and experiences align with the tasks mentioned, such as user support, requirement documentation, and process improvement.
✨Showcase Your Technical Skills
Highlight your experience with relevant technologies, especially those mentioned in the job description like MS Office, dashboard creation tools, and any specific systems like eFront or Yardi. Be ready to provide examples of how you've used these tools in past roles.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've solved complex problems or improved processes. The role requires strong analytical skills, so think of examples that showcase your creative mindset and ability to interpret ambiguous requirements.
✨Communicate Clearly
Since the position involves working closely with client-facing teams, practice articulating your thoughts clearly and concisely. Be ready to explain how you would gather requirements and communicate updates effectively, both verbally and in writing.