At a Glance
- Tasks: Lead projects to optimise and automate processes, enhancing client satisfaction and efficiency.
- Company: Join a forward-thinking team at Aztec Group focused on continuous improvement.
- Benefits: Receive in-house training, professional development, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and collaboration across multiple stakeholders.
- Why this job: Make a real impact by driving process improvements and enhancing customer experiences.
- Qualifications: 3+ years in process improvement, strong communication, and analytical skills required.
The predicted salary is between 60000 - 75000 £ per year.
About the role
This role is an integral part of the Process Optimisation and Digitisation (POD) Team and contributes to continuous improvement initiatives to drive best practice, process optimisation and digitisation across the Aztec Group. It works with POD members and wider stakeholders to deliver excellent service to clients and enhance the people experience, with a key focus on adoption and benefit realisation.
Key responsibilities
- Lead improvement projects to optimise and automate processes
- Conduct process diagnostics via process mapping and Lean Six Sigma tools to identify pain points and opportunities for improvement
- Document business requirements to enable process automation
- Quantify realised benefits to client satisfaction, risk, efficiency and effectiveness
- Identify operational improvements and remove waste, leveraging existing platform and capabilities and strengthening controls
- Facilitate the re‑design of business processes, clarifying issues and facilitating changes to achieve the highest levels of customer service, efficiency, control and compliance
- Map customer journeys to identify enhancements to customer experience across all touchpoints
- Apply Continuous Improvement methodologies and user‑centric design principles to improve capabilities, processes and tools
- Ensure best practice is adopted by identifying and scaling activities and disseminating best practices in a structured, repeatable way
- Oversee delivery through the whole project lifecycle, managing and facilitating operational improvement initiatives with a focus on people change and user journeys to ensure adoption
- Ensure effective adoption of initiatives and that new processes and tools are understood, putting in place training support as necessary
- Translate and facilitate communication between technologists and non‑technical stakeholders, aligning broader business initiatives with project objectives and concrete goals, and coordinating with other streams and projects
- Perform ongoing assessment against success criteria and benefits
Skills, Experience, Qualifications
- Minimum 3 years’ experience leading process improvement projects within Financial Services (mandatory) and/or alternative fund services (advantageous)
- Demonstrable delivery capability in one or more of: Lean Six Sigma, Business Analysis, Automation projects
- Strong client relationship and engagement skills, consulting background
- Good business partnering and senior stakeholder engagement skills
- Bachelor’s degree
- Effective facilitation, influencing and negotiation skills
- Comfortable operating across multiple jurisdictions with multiple stakeholders
- Analytical and demonstrates reasoned logic to decision making, considering external/internal factors and recommending solutions in complex situations
- Strong and effective communication skills with the ability to produce clear, precise, and concise written and presentation materials
- Experience working in a technology engagement environment
- Proven experience leading change management initiatives
- Experience in controlling and managing risk
Aztec will provide training, both in‑house for relevant technical knowledge and professional qualifications to enhance your development. A quick learning ability and people skills are essential.
Process Optimisation and Digitisation Manager employer: Aztec Services (Jersey) Limited
Aztec Group is an exceptional employer that prioritises continuous improvement and innovation within the financial services sector. With a strong commitment to employee development, we offer comprehensive training and professional qualifications, fostering a collaborative work culture that values client satisfaction and operational excellence. Located in a dynamic environment, our team enjoys unique opportunities for growth and the chance to make a meaningful impact through process optimisation and digitisation initiatives.
Contact Details:
Aztec Services (Jersey) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Process Optimisation and Digitisation Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. We suggest practising common interview questions and even role-playing with a friend. The more prepared you are, the more confident you'll feel when it’s time to shine!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, we recommend using the STAR method (Situation, Task, Action, Result) to clearly demonstrate how you've tackled challenges in the past.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role, which we all know is a big plus!
We think you need these skills to ace Process Optimisation and Digitisation Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Process Optimisation and Digitisation Manager. Highlight your experience with process improvement projects, especially in Financial Services, and showcase any relevant skills like Lean Six Sigma or automation.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about process optimisation and how your background aligns with our goals at StudySmarter. Be specific about your achievements and how they relate to the job.
Showcase Your Communication Skills:Since this role involves translating complex ideas between technical and non-technical stakeholders, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t shy away from sharing examples of your past experiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Aztec Services (Jersey) Limited
✨Know Your Process Improvement Tools
Familiarise yourself with Lean Six Sigma and other process optimisation methodologies. Be ready to discuss how you've applied these tools in past projects, as this will show your practical experience and understanding of the role.
✨Showcase Your Client Engagement Skills
Prepare examples that highlight your ability to build strong relationships with clients and stakeholders. Think about times when you successfully navigated complex situations or facilitated communication between technical and non-technical teams.
✨Demonstrate Analytical Thinking
Be prepared to discuss how you approach problem-solving and decision-making. Use specific examples to illustrate your analytical skills, especially in identifying pain points and recommending solutions in previous roles.
✨Highlight Change Management Experience
Since this role involves leading change initiatives, come equipped with stories that showcase your experience in managing change. Discuss how you ensured effective adoption of new processes and tools, and any training support you provided to facilitate this.
