At a Glance
- Tasks: Lead projects to optimise and automate processes, enhancing client satisfaction and efficiency.
- Company: Join a forward-thinking team at Aztec Group focused on continuous improvement.
- Benefits: Receive training, professional development, and enjoy a collaborative work environment.
- Other info: Dynamic role with opportunities for growth and learning in a tech-driven environment.
- Why this job: Make a real impact by driving process improvements and enhancing customer experiences.
- Qualifications: 3+ years in process improvement, strong communication, and analytical skills required.
The predicted salary is between 60000 - 75000 £ per year.
This role is an integral part of the Process Optimisation and Digitisation (POD) Team and contributes to continuous improvement initiatives to drive best practice, process optimisation and digitisation across the Aztec Group. It works with POD members and wider stakeholders to deliver excellent service to clients and enhance the people experience, with a key focus on adoption and benefit realisation.
Key responsibilities
- Lead improvement projects to optimise and automate processes
- Conduct process diagnostics via process mapping and Lean Six Sigma tools to identify pain points and opportunities for improvement
- Document business requirements to enable process automation
- Quantify realised benefits to client satisfaction, risk, efficiency and effectiveness
- Identify operational improvements and remove waste, leveraging existing platform and capabilities and strengthening controls
- Facilitate the re‐design of business processes, clarifying issues and facilitating changes to achieve the highest levels of customer service, efficiency, control and compliance
- Map customer journeys to identify enhancements to customer experience across all touchpoints
- Apply Continuous Improvement methodologies and user‐centric design principles to improve capabilities, processes and tools
- Ensure best practice is adopted by identifying and scaling activities and disseminating best practices in a structured, repeatable way
- Oversee delivery through the whole project lifecycle, managing and facilitating operational improvement initiatives with a focus on people change and user journeys to ensure adoption
- Ensure effective adoption of initiatives and that new processes and tools are understood, putting in place training support as necessary
- Translate and facilitate communication between technologists and non‐technical stakeholders, aligning broader business initiatives with project objectives and concrete goals, and coordinating with other streams and projects
- Perform ongoing assessment against success criteria and benefits
Skills, Experience, Qualifications
- Minimum 3 years' experience leading process improvement projects within Financial Services (mandatory) and/or alternative fund services (advantageous)
- Demonstrable delivery capability in one or more of: Lean Six Sigma, Business Analysis, Automation projects
- Strong client relationship and engagement skills, consulting background
- Good business partnering and senior stakeholder engagement skills
- Bachelor's degree
- Effective facilitation, influencing and negotiation skills
- Comfortable operating across multiple jurisdictions with multiple stakeholders
- Analytical and demonstrates reasoned logic to decision making, considering external/internal factors and recommending solutions in complex situations
- Strong and effective communication skills with the ability to produce clear, precise, and concise written and presentation materials
- Experience working in a technology engagement environment
- Proven experience leading change management initiatives
- Experience in controlling and managing risk
Aztec will provide training, both in‐house for relevant technical knowledge and professional qualifications to enhance your development. A quick learning ability and people skills are essential.
Process Optimisation and Digitisation Manager in London employer: Aztec Services (Jersey) Limited
Aztec Group is an exceptional employer that prioritises employee growth and development, offering comprehensive training and professional qualifications to enhance your skills in the dynamic field of process optimisation and digitisation. With a collaborative work culture that values continuous improvement and innovation, employees are empowered to lead impactful projects while enjoying a supportive environment that fosters strong client relationships and effective communication. Located in a vibrant area, Aztec Group provides unique opportunities for career advancement and meaningful contributions to client satisfaction and operational excellence.
Contact Details:
Aztec Services (Jersey) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Process Optimisation and Digitisation Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to process optimisation and digitisation. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies of past projects where you've led process improvements. This will help you stand out and demonstrate your hands-on experience in the field.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Process Optimisation and Digitisation Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Process Optimisation and Digitisation Manager. Highlight your experience with process improvement projects, especially in Financial Services, and showcase any relevant skills like Lean Six Sigma or automation.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about process optimisation and how your background aligns with our goals at StudySmarter. Be specific about your achievements and how they relate to the job description.
Showcase Your Communication Skills:Since this role involves translating technical jargon for non-technical stakeholders, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t shy away from demonstrating your ability to engage with clients and stakeholders.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Aztec Services (Jersey) Limited
✨Know Your Process Improvement Tools
Familiarise yourself with Lean Six Sigma and other process optimisation methodologies. Be ready to discuss how you've applied these tools in past projects, as this will show your practical experience and understanding of the role.
✨Showcase Your Client Engagement Skills
Prepare examples that highlight your ability to build strong client relationships. Think about times when you successfully engaged stakeholders or facilitated communication between technical and non-technical teams, as this is crucial for the role.
✨Demonstrate Analytical Thinking
Be prepared to discuss how you approach problem-solving and decision-making. Use specific examples to illustrate your analytical skills, especially in complex situations where you had to consider multiple factors before recommending a solution.
✨Highlight Change Management Experience
Since the role involves leading change initiatives, come equipped with stories of how you've managed change in previous positions. Focus on your strategies for ensuring effective adoption of new processes and tools, and how you supported teams through transitions.
