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- Tasks: Lead a friendly Reception team to create amazing guest experiences every day.
- Company: Join the Daniel Thwaites family, known for warm hospitality and teamwork.
- Benefits: Enjoy flexible pay, free meals, gym access, and generous leave.
- Why this job: Be a key player in delivering exceptional service and making guests feel at home.
- Qualifications: Supervisory experience and a passion for hospitality are essential.
- Other info: Great career progression opportunities in a fun and supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a warm and friendly Reception Team Leader to support with the management of our Front Office team in delivering an exceptional guest experience. As Reception Team Leader, you’ll become a member of our family who helps us create amazing experiences for our guests through delivering warm hospitality in every interaction.
Your day to day will involve:
- Supervise, motivate and develop the Reception team
- Ensure all team guest interactions are warm, friendly, accurate and efficient
- Effectively respond to Guest queries and provide recommendations on Hotel products and services
- Undertake and manage administration procedures in line with company procedures
- Utilise the PMS system (Opera) to effectively manage all bookings and accurate billing
- Work with your team and the wider hotel to provide the best possible service
- Act as Duty Manager (Responsible Person) as required and deputise for the Guest Service Manager as required
Who are we looking for?
Every day, we want people to come to work to make people feel at ease through delivering warm hospitality. To achieve this, as Reception Team Leader, you will need to be friendly, extremely personable and have the ability to deliver the company standards in each interaction. You will be passionate about hospitality and your warm, genuine and professional personality will shine through as you work with your team to provide the highest standards of hospitality. You will have previously supervisory experience and ideally have experience of working with Opera PMS. If you are a natural leader, have a flair for organisation with great communication skills, then this could be the role for you.
In return, we are offering a rewarding role with scope for career progression along with:
- A fun environment where you will receive the training and support to develop and progress
- Stream - the ability to access up to 40% of your wages as you earn them each week
- Free parking
- Tips paid monthly
- Free meal whilst on duty
- Health cash plan with access to discounted perks
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Use of our brilliant gym on site and discounted Spa treatments
- 28 days annual leave (rising to 33 days after 5 years)
- Discounted accommodation, food and drink in our beautiful properties across the country
- Pension & Life assurance
- Long service awards, including free meals and free stays with your friends or family
We’d love to meet you - Come and join our Daniel Thwaites Family.
Reception Team Leader in Bristol employer: Aztec Hotel & Spa
Contact Detail:
Aztec Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Leader in Bristol
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they interact with guests. This will help you align your answers with their values and show that you're a perfect fit for their family.
✨Tip Number 2
Practice your warm hospitality skills! Role-play common guest scenarios with a friend or family member. This will help you feel more confident in delivering that friendly and personable service they’re looking for.
✨Tip Number 3
Show off your leadership experience! Be ready to share specific examples of how you've motivated and developed a team in the past. They want to see that you can inspire others to deliver exceptional guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our Daniel Thwaites Family!
We think you need these skills to ace Reception Team Leader in Bristol
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and friendly personality shine through. We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight any supervisory experience you have, especially in a front office or hospitality setting. We’re looking for someone who can motivate and develop a team, so share specific examples of how you've done this in the past.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This will help us quickly see how you fit into our family and the role of Reception Team Leader.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our Daniel Thwaites Family!
How to prepare for a job interview at Aztec Hotel & Spa
✨Show Your Warmth
As a Reception Team Leader, your ability to connect with people is key. During the interview, make sure to showcase your friendly and personable nature. Smile, maintain eye contact, and engage with the interviewer as if they were a guest.
✨Demonstrate Leadership Skills
Be prepared to discuss your previous supervisory experience. Share specific examples of how you've motivated and developed a team in the past. Highlight any challenges you faced and how you overcame them to ensure a positive guest experience.
✨Know Your PMS
Familiarise yourself with the Opera PMS system before the interview. If you have experience using it, be ready to talk about how you’ve utilised it to manage bookings and billing efficiently. If not, express your eagerness to learn and adapt quickly.
✨Prepare for Guest Scenarios
Think of common guest queries or complaints and prepare your responses. Show that you can handle difficult situations with grace and provide excellent recommendations. This will demonstrate your problem-solving skills and commitment to exceptional service.
