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- Tasks: Welcome guests, assist with check-in/check-out, and upsell hotel services.
- Company: A four-star hotel in Bristol with a focus on excellent customer service.
- Benefits: Competitive salary and a supportive work environment.
- Why this job: Join a dynamic team and create memorable experiences for guests.
- Qualifications: Passion for customer service and ability to stay calm under pressure.
- Other info: Easily commutable from North Bristol, near the M5 junction.
The predicted salary is between 24000 - 36000 £ per year.
A four-star hotel in Bristol is seeking a Receptionist to ensure every guest receives a warm welcome. The ideal candidate will be calm under pressure and passionate about providing excellent customer service.
Responsibilities include:
- Greeting guests
- Assisting during check-in and check-out
- Upselling hotel services
This role offers a competitive salary and a supportive work environment. Located near the M5 junction, it’s an easily commutable position from North Bristol.
Front Desk Hospitality Specialist - Upsell & Welcomes in Bristol employer: Aztec Hotel & Spa
Contact Detail:
Aztec Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Hospitality Specialist - Upsell & Welcomes in Bristol
✨Tip Number 1
Make sure to research the hotel and its services before your interview. Knowing the ins and outs of what they offer will help you upsell effectively and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face at the front desk, like handling complaints or upselling services. This will help you stay calm under pressure and impress during the interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Wear something smart and professional to show that you take the opportunity seriously and are ready to represent the hotel well.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re keen on joining our team. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Front Desk Hospitality Specialist - Upsell & Welcomes in Bristol
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how passionate you are about hospitality and making guests feel welcome. A warm and friendly tone can go a long way in showing us you're the right fit for our team.
Highlight Relevant Experience: Make sure to mention any previous experience in customer service or hospitality. We love seeing how you've handled guest interactions, especially in high-pressure situations. This will help us understand how you can contribute to our four-star service!
Be Specific About Skills: If you have skills in upselling or managing check-ins and check-outs, don’t hold back! We’re looking for someone who can enhance our guests' experiences, so be specific about how your skills align with the responsibilities of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Aztec Hotel & Spa
✨Know the Hotel Inside Out
Before your interview, make sure to research the hotel thoroughly. Familiarise yourself with its services, amenities, and any recent news or events. This will not only show your enthusiasm but also help you answer questions about how you can contribute to upselling those services.
✨Practice Your Customer Service Scenarios
Since this role is all about providing excellent customer service, think of common scenarios you might face at the front desk. Prepare responses that demonstrate your calmness under pressure and your ability to handle difficult situations. Role-playing with a friend can be a great way to practice!
✨Showcase Your Upselling Skills
Be ready to discuss how you would approach upselling hotel services. Think of examples from past experiences where you successfully encouraged customers to try additional services. This will highlight your sales skills and your understanding of the hospitality industry.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and understand the importance of presenting yourself well to guests.