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- Tasks: Lead a vibrant team to ensure guests enjoy immaculate rooms and exceptional service.
- Company: Join a renowned hotel known for its high standards and supportive culture.
- Benefits: 28 days annual leave, flexible pay access, gym access, and generous discounts.
- Other info: Opportunities for career progression and bespoke training available.
- Why this job: Make a lasting impression on guests while developing your leadership skills.
- Qualifications: Experience in hospitality with a keen eye for detail and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
As Deputy Head Housekeeper, you will help lead the busy vibrant team and ensure thousands of guests experience wonderful stays in immaculate rooms.
Your day to day:
- Implementation of the required standards of cleanliness and presentation of rooms.
- Mentor your team to ensure they provide the highest standards and attention to detail at all times.
- Responding to guest comments and issues in a professional manner and rectifying any problems as soon as possible.
- Ensuring the team are completing their work within a set time frame.
- Cleaning of bedrooms to required standards.
- Ensuring the hotel procedures are followed by the team.
- Deputising for the Head Housekeeper as required.
- Assisting in the induction and training of new team members.
- Assisting in the controls of stock ordering and linen management.
- Assisting with the coordination of the team to deliver the highest standards.
Who we are looking for:
- The standards of our bedrooms will leave a lasting impression on our guests; as Deputy Head Housekeeper, you will need a keen eye for detail and enjoy meeting targets.
- You will need to be able to communicate on all levels.
- You will need to keep calm under pressure, reacting effortlessly to unexpected circumstances and taking them in your stride.
- If you are passionate about delivering meticulous standards and can motivate others to do this, then this could be the role for you.
- Ideally, you will have previous experience in a 4-star hotel environment with supervisory or management experience.
- Our business is open all day every day, so you will need to be flexible with the times you can work.
In return, we are offering a rewarding role with scope for career progression:
- 28 days annual leave (rising to 33 days after 5 years).
- Stream - the ability to access up to 40% of your wages as you earn them each week.
- Tips paid monthly.
- Free use of the gym facilities and discounted spa treatments.
- Generous employee discounts in food, beverage and accommodation in our beautiful properties across the country.
- Pension and Life assurance.
- Employee Assistance Programme.
- Enhanced maternity and paternity pay.
- Apprenticeships available.
- Bespoke training programmes accessible for all.
- An engaging and supportive work environment.
Deputy Head Housekeeper in Bristol employer: Aztec Hotel & Spa
Contact Detail:
Aztec Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Head Housekeeper in Bristol
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the standards and procedures they follow. This way, when you chat with the hiring team, you can show off your knowledge and passion for creating immaculate rooms.
✨Tip Number 2
Practice your communication skills! As a Deputy Head Housekeeper, you'll need to connect with your team and guests. Try role-playing scenarios with friends or family to boost your confidence in handling guest comments and issues.
✨Tip Number 3
Show your leadership flair! Think of examples from your past experiences where you've motivated a team or handled pressure like a pro. Share these stories during your interview to demonstrate your ability to lead and mentor effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Deputy Head Housekeeper in Bristol
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for delivering meticulous standards shine through. We want to see how passionate you are about creating immaculate rooms and ensuring guests have a wonderful stay!
Highlight Your Experience: If you've got previous experience in a 4-star hotel or any supervisory role, make sure to mention it! We love seeing how your background aligns with what we’re looking for, so don’t hold back on those details.
Be Personable: We’re all about personality here at StudySmarter! Don’t be afraid to inject a bit of your character into your application. Show us who you are and how you can motivate a team to achieve high standards.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us. We can’t wait to hear from you!
How to prepare for a job interview at Aztec Hotel & Spa
✨Know the Standards
Familiarise yourself with the cleanliness and presentation standards expected in a 4-star hotel. Be ready to discuss how you would implement these standards and ensure your team meets them consistently.
✨Showcase Your Leadership Skills
Prepare examples of how you've mentored or led a team in the past. Highlight your ability to motivate others and maintain high standards, especially under pressure. This will demonstrate that you're the right fit for a supervisory role.
✨Handle Guest Feedback Like a Pro
Think of specific instances where you've successfully resolved guest complaints or issues. Being able to articulate your approach to customer service will show that you can maintain professionalism and ensure guest satisfaction.
✨Be Flexible and Adaptable
Since the role requires flexibility, be prepared to discuss your availability and how you handle unexpected situations. Share examples of times when you've adapted to changing circumstances while keeping your team's morale high.