Workplace Operations & Project Lead

At Aztec, we’re committed to building and nurturing a diverse and inclusive workforce where everyone feels valued, respected, and able to grow. We know that different backgrounds, perspectives, and experiences strengthen our business and we welcome applications from all individuals. So, if your experience doesn’t exactly match with every part of the job description, but you are excited about the role, we would still like to hear from you. If you are passionate, curious, innovative and data driven, you could still be a good fit.

About The Role

Workplace Operations & Project Lead, Guernsey – 18‑month fixed‑term contract Reporting to Senior Manager, Workplace Operations. We are looking for an experienced and proactive Workplace Operations & Project Lead to oversee Workplace Operations in Guernsey, lead the local team, and deliver a safe, seamless, high‑quality office experience that supports our people and the business. You will bring strong Workplace or Facilities Management experience, proven people leadership, and the confidence to lead operations, projects, and change in a fast‑paced environment. A major office refurbishment is approaching, making this a key role in leading workplace operations through change while maintaining excellent service, strong communication, and a safe working environment throughout the project.

Key Responsibilities

• Lead the Workplace team across the Channel Islands, supporting team development and wellbeing, driving high standards, strong service delivery, and cost‑conscious operations.
• Support the Guernsey office through refurbishment, ensuring service continuity and a safe environment for employees.
• Manage the local Workplace budget, forecasting accurately and controlling spend to maximise value.
• Build trusted relationships with local leadership and key stakeholders, aligning workplace support to business priorities.
• Create a positive, welcoming workplace and continuously improve the employee experience.
• Partner with the Workplace Program Manager to develop initiatives that enhance the workplace experience.
• Work across the business to position Workplace as a trusted partner in delivering key objectives.
• Oversee local workplace communications, ensuring they are clear, relevant, and timely.
• Lead local Health and Safety, ensuring compliance and helping build a proactive safety culture.
• Build strong relationships across departments and provide responsive support on workplace matters.
• Manage workplace contracts and vendor relationships, ensuring strong procurement practices and regular review.
• Identify and implement cost‑effective improvements while ensuring compliance with policies and regulations.
• Provide local support for business continuity and respond effectively to incidents affecting people and workplace operations.
• Review and adapt workplace processes to meet changing business needs and priorities.
• Oversee external workplace vendors and support day‑to‑day service performance.
• Source and manage vendor relationships across the department.
• Manage the relationship with the building landlord, resolving issues and maintaining effective communication.
• Oversee local construction, renovation, and repair projects, ensuring delivery to plan and budget.
• Oversee building services and maintenance, ensuring planned works are delivered and issues are resolved safely and effectively.
• Proactively identify opportunities to improve efficiency, quality, cost control, and risk management.
• Continuously review ways of working to ensure the team is meeting business needs and departmental goals.
• Ensure consistent Workplace team coverage across the department.

Required Skills & Experience

• Excellent organisational, interpersonal, and communication skills.
• Strong relationship‑building skills across internal teams, external partners, and vendors.
• Strong project management, problem‑solving, and decision‑making skills.
• A collaborative leadership style, with the ability to influence, align stakeholders, and deliver through others.
• Confident written and verbal communication skills.
• Ability to manage multiple priorities and balance expectations effectively.
• High attention to detail, accountability, and a strong drive for excellence.
• Experience managing budgets, forecasting, and driving efficiency.
• Professional and confident in dealing with vendors and external contacts.
• Flexible and adaptable, with the ability to respond to changing priorities.
• Willingness to work flexibly when needed to support maintenance and operational requirements.
• Strong PC skills, including Microsoft Office.
• Experience with CAD or similar space management software is desirable.
• Required: holding full Guernsey work rights.

Benefits

We understand that everyone has different needs, and that’s why our employee package includes a variety of benefits. In addition to a competitive salary, here are some examples of the benefits that we may offer:

• Discretionary bonus scheme
• Flexible, hybrid working
• Ability to work abroad for up to 3 weeks per annum
• Generous holiday allowance
• Pension scheme
• Private medical insurance, including eye care
• Life assurance (death in service and critical illness benefit)
• Worldwide travel insurance
• Health and wellbeing programmes
• On‑site parking (location dependent)