Senior eFront Onboarding Analyst in Southampton

Reports to Systems Manager - Markets Technology. With continued growth across the Aztec Group, our Information Technology teams are expanding to support current and future business needs. We’re after experienced individuals to help us deliver high-quality, and seamless onboarding experiences within our eFront platform. The purpose of this role is to work alongside colleagues in the Markets Technology Applications team (MTS) to give our clients, and our colleagues, the best possible experience of Aztec’s eFront applications suite and to strive to deliver a service offering that differentiates us from our competitors.

The role involves a range of tasks, including:

• Providing general user support.
• Creating requirement documents alongside members of the client-facing teams.
• Configuring new Alteryx workflows to eFront Invest import functionality.
• Assisting with writing reports, supporting integration feeds and automation.
• Preparing training materials and deployments of changes.
• Designing processes to improve operational efficiencies.

Key responsibilities and duties:

• Work closely with the client-facing and onboarding teams to elicit detailed onboarding requirements to enhance our core offering and develop the configuration of the systems and financial reporting suite to meet the demands of our clients.
• Support or act as a business analyst to collate the scoping of requirements and provide a breakdown of work and quote where necessary.
• Ascertain timelines and expectations, identify if realistic and manage expectations.
• Provide point-of-contact support to the onboarding areas of the business.
• Support engagements with client-facing teams, and possibly direct with clients over the life cycle of an onboarding project, including attendance and providing updates via formal meetings and project documents.
• Understand or interpret complex or ambiguous requirements to specify, design and develop solutions within Alteryx, or to support users in rectifying errors in data input.
• Provide triage to Service Requests (SRs) and incidents to ascertain if the matter has been raised correctly, if any additional information is required.
• Monitor the SR Escalations and Incidents and ensure that they are assigned as soon as resource becomes available.
• Assist the MTS team in Business as Usual (BAU) allocations, and investigate incoming incidents and requests by checking relevance, directing to the appropriate team and managing complexity levels, timeframes, priority and locating a resource or delegate work where necessary to other resources.
• Conduct Alteryx, eFront application and report System Integration Testing (SIT) and reconciliation activities in line with testing strategy.
• Provide 4 eyes review on changes processed by other MTS Apps users, including both meta and non-meta SRs, with particular focus on trainee-assigned SRs.
• Provide third level support raised via the support desk as either SRs and Incidents, as well as enhancements raised through other means, including projects and continual improvements.
• Provide input around internal processes to create and enhance efficiencies.
• Understand the group's change management framework and ensure that any system, enhancements, or corrections follow the correct change process through documentation, testing, approval board and deployment.
• Mentor and assist with the development of more junior team members as well as deputising for managers where appropriate in project areas of onboarding.
• Lead peer meetings where required to support projects, processes and co-ordination.

Skills, knowledge and expertise:

• Previous working experience with eFront Invest and Alteryx Designer is essential.
• Strong technical financial services industry knowledge.
• Prior business experience in private equity or real assets would be advantageous.
• Part or fully qualified in a relevant professional qualification (Alteryx or relevant IT qualification).
• Advanced PC skills, notably MS Office suite (MS Word & MS Excel).
• Excellent interpersonal skills are required to develop close working relationships with colleagues, clients and business contacts.
• General problem solving and a methodical approach, with a genuine interest in technology and systems.

General information:

This position is open to our Jersey, CI or Southampton, UK offices where you will enjoy a hybrid work model which will see you work from the office at least twice per week. Aztec will provide the training, both in-house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.