At a Glance
- Tasks: Lead exciting projects to optimise and automate processes for enhanced client experiences.
- Company: Join Aztec, a dynamic company focused on operational excellence and long-term partnerships.
- Benefits: Receive training, professional development, and enjoy a collaborative work culture.
- Other info: Opportunity for career growth in a supportive environment with a focus on innovation.
- Why this job: Make a real impact by driving continuous improvement and enhancing user experiences.
- Qualifications: 3+ years in process improvement, strong communication, and stakeholder engagement skills required.
The predicted salary is between 60000 - 75000 £ per year.
At Aztec, we provide talented and dynamic individuals with the opportunity to build a rewarding career. We’re an ambitious company, committed to building long‑term partnerships with our clients and delivering operational excellence at every stage of their fund’s lifecycle. Our culture is what makes us a standout place to work. Our people are at the heart of our business: putting clients first; delivering service excellence; working as one team; building lasting connections and embodying our values and purpose. Join our journey and discover what makes us the bright alternative.
About The Role
This is an exciting role that will play an integral part in the Process Optimisation and Digitisation (POD) Team and will contribute to continuous improvement initiatives to drive best practice, process optimisation and digitisation across the Aztec Group. This role will work with the members within the POD and wider stakeholders in delivering excellent service to our clients and enhance our people’s experience – with a key focus on adoption and benefit realisation.
Key Responsibilities
- Lead improvement projects to optimise and automate processes
- Conduct process diagnostics via process mapping and Lean Six Sigma tools to identify pain points and opportunities for improvement
- Document business requirements to enable process automation
- Quantify realised benefits to client satisfaction, risk, efficiency and effectiveness
- Identify operational improvements and remove waste with the focus on leveraging existing platform and capabilities and strengthening controls
- Facilitate the re‑design of business processes including clarifying, identifying issues, and facilitating changes to attain the highest levels of customer service, efficiency, control, and compliance
- Map customer journeys to identify enhancement to customer experience across all touchpoints
- Apply Continuous Improvement methodologies and user‑centric design principles to improve capabilities, processes, and tools
- Ensure best practice is being adopted by identifying and scaling activities and disseminate best practices in a structured, repeatable way
- Oversee delivery through whole project lifecycle, manage and facilitate operational improvement initiatives where required with a key focus on people change, user journeys to ensure adoption
- Focus on continually improving the client and users experience through the effective deployment of all platform capabilities
- Ensure effective adoption of initiatives and ensure new processes and tools are understood putting in place training support as necessary
- Translate and facilitate communication between technologists and non‑technical stakeholders with the ability to translate broader business initiatives into clear project objectives and concrete goals, aligning appropriately with other streams/projects for efficient, coordinated action
- Perform on‑going assessment against success criteria and benefits
Skills, Experience, Qualifications
- Minimum 3 years’ experience leading process improvement projects within Financial Services (mandatory) and/or alternative fund services (advantageous)
- Demonstrable delivery capability of (one or more): Lean Six Sigma, Business Analysis, Automation projects
- Strong client relationship and engagement skills, consulting background
- Good business partnering and senior stakeholder engagement skills
- Bachelors degree
- Effective facilitation, influencing and negotiation skills
- Comfortable operating across multiple jurisdictions with multiple stakeholders
- Analytical and demonstrates reasoned logic to decision making and judgments, considers external/internal factors and can recommend solutions in complex situations
- Strong and effective communication skills with the ability to produce clear, precise, and concise written and presentation materials.
- Experience working in a technology engagement environment
- Proven experience leading change management initiatives
- Good experience in controlling and managing risk
Aztec will provide the training, both in-house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.
Process Optimisation and Digitisation Manager employer: Aztec Group
At Aztec, we pride ourselves on fostering a vibrant work culture that prioritises collaboration and client satisfaction. As a Process Optimisation and Digitisation Manager, you will benefit from extensive training and professional development opportunities, ensuring your growth within a supportive environment. Join us in our commitment to operational excellence and be part of a team that values innovation and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Process Optimisation and Digitisation Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. We want to show them that we’re not just a good fit for the role, but for the team too!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in process optimisation and digitisation can benefit their team. We need to highlight our experience and how we can contribute to their continuous improvement initiatives.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows our enthusiasm for the role and keeps us fresh in their minds. Plus, it’s a great opportunity to reiterate why we’re the perfect fit!
We think you need these skills to ace Process Optimisation and Digitisation Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Process Optimisation and Digitisation Manager. Highlight your experience in process improvement and any relevant methodologies like Lean Six Sigma. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about process optimisation and how you can contribute to our team. Be sure to mention specific projects or experiences that showcase your abilities.
Showcase Your Communication Skills:Since this role involves translating technical jargon into clear objectives, make sure your application reflects your strong communication skills. Use concise language and structure your documents well so we can easily see your points.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Aztec Group
✨Know Your Process Improvement Tools
Familiarise yourself with Lean Six Sigma and other process improvement methodologies. Be ready to discuss how you've applied these tools in past projects, as this will show your practical experience and understanding of the role.
✨Demonstrate Client-Centric Thinking
Prepare examples that highlight your ability to enhance client experiences through process optimisation. Think about specific instances where your initiatives led to improved client satisfaction or operational efficiency.
✨Showcase Your Communication Skills
Since you'll be translating technical jargon for non-technical stakeholders, practice explaining complex concepts in simple terms. This will demonstrate your ability to bridge gaps between teams and ensure everyone is on the same page.
✨Be Ready for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to process optimisation. Prepare by thinking through potential scenarios and how you would approach them, focusing on your analytical and decision-making skills.
