Workiva Platform Support Specialist in London

About the Role

At Aztec, we provide talented and dynamic individuals with the opportunity to build a rewarding career. We’re an ambitious company, committed to building long‑term partnerships with our clients and delivering operational excellence at every stage of their fund’s lifecycle. Our culture is what makes us a standout place to work. Our people are at the heart of our business: putting clients first; delivering service excellence; working as one team; building lasting connections and embodying our values and purpose. Join our journey and discover what makes us the bright alternative.

Key Responsibilities

• Platform Administration & Lifecycle Management
  • Configure and maintain Workiva Wdesk/Wdata workspaces, templates, and linked spreadsheets.
  • Manage access control, permissions, and user onboarding in accordance with information security and ISAE requirements.
  • Maintain configuration documentation, test evidence, and version logs for all production changes.
  • Support the controlled deployment of templates and connections through Aztec’s change management and CAB processes.
• Operational Support & Issue Management
  • Resolve user issues and workflow errors in line with defined SLAs and escalation procedures.
  • Monitor Wdata Chains and integrations with eFront, Databricks, and Excel to ensure data accuracy and stability.
  • Liaise with Workiva support and internal teams to manage incidents and root cause analysis.
• Compliance & Continuous Improvement
  • Maintain evidence of testing, approvals, and reconciliations for audit and ISAE 3402 reviews.
  • Participate in quarterly user access reviews and periodic control assessments.
  • Identify opportunities to enhance process automation and strengthen control efficiency.
• Reporting Automation & Quality Assurance
  • Assist in building and automating financial and regulatory reporting templates.
  • Ensure cross‑referenced content, live data links, and version control processes operate reliably.
  • Support the rollout of Wdata Chains and other automation features.
  • Conduct system testing, maintain documentation, and manage UAT cycles.
• Collaboration & Training
  • Work closely with financial reporting, fund accounting, and data teams to streamline reporting cycles.
  • Provide day‑to‑day user support and contribute to internal training and knowledge‑base materials.
  • Escalate recurring issues and propose process improvements for continuous enhancement.

Skills, Knowledge & Expertise

• 3–5 years’ experience in finance or technology support roles, ideally within fund administration or financial reporting.
• Working knowledge of Workiva, and similar reporting platforms such as Vena, BlackLine, or Adaptive.
• Strong Excel and data‑validation skills, with attention to detail and accuracy.
• Understanding of financial statements and fund structures.
• Clear communicator, able to support users and collaborate with control functions (Audit, Risk, IT Security).

Desired

• Experience with Workiva Wdata Chains, SQL, MuleSoft, Alteryx or Power Automate.
• Exposure to private‑markets systems such as eFront and regulatory reporting automation.

Qualifications & Experience

• Bachelor’s degree in Accounting, Finance, or Information Systems.
• 3+ years’ experience supporting business‑critical SaaS platforms.

Career Development & Opportunity

This role offers a clear development path to Workiva Platform Owner or Reporting Automation Engineer roles as Aztec expands its reporting automation and analytics capability. You will gain direct exposure to enterprise data platforms, integration patterns, and digital reporting technologies. Aztec will provide the training, both in‑house for relevant technical knowledge and also professional qualifications to enhance your professional development. You will need to be quick to learn new systems and great with people, as close working relationships between our colleagues and clients is at the heart of what we do.