At a Glance
- Tasks: Lead a team to enhance cloud solutions and drive continuous improvement.
- Company: Join a forward-thinking tech company focused on innovation and collaboration.
- Benefits: Enjoy professional development, training opportunities, and a supportive work environment.
- Other info: Fast-paced role with opportunities for growth and skill enhancement.
- Why this job: Make a real impact by optimising cloud solutions and mentoring a dynamic team.
- Qualifications: Experience in support management and M365 technologies is essential.
The predicted salary is between 50000 - 60000 £ per year.
About the role
The role oversees third‑line support tickets for cloud solutions, drives continuous improvement of Automation, Process Workflow and App Solutions built in SharePoint, Power Platform and Camunda, and manages a team of support analysts.
Key responsibilities
- Line management of support analysts within the Automation and Solution team.
- Coach and mentor Automation and Solutions Support Team members.
- Monitor support incidents, prioritise and resolve issues.
- Own and manage day‑to‑day incidents, ensuring completion.
- Escalate in a timely manner to senior team members where required.
- Provide technical guidance to enhance first‑ and second‑line support capabilities.
- Plan and manage improvement projects with agreed time, cost and quality targets.
- Manage system deployments and upgrades using Aztec change control processes and in compliance with the Aztec Security framework.
- Monitor, document and maintain effective system configurations.
- Design, implement and maintain standardised processes, procedures and controls to reduce variation.
- Work within Aztec’s governance policies and best practices (data protection, security, backup, restore, disaster recovery, monitoring, auditing, licensing and capacity planning).
- Conduct root‑cause analysis and implement corrective actions.
- Collaborate with stakeholders to identify improvement opportunities and implement best practices.
- Act as a pivotal escalation point for third‑line support queries to drive issue resolution and optimise solution efficiency.
- Build and leverage trusted relationships with technology owners, key stakeholders and external strategic partners.
Required skills and experience
- Minimum 3+ years of support management experience.
- Minimum 5+ years of second‑ and third‑line support experience.
- Minimum 3+ years hands‑on experience with M365 technologies, including PowerApps development and SharePoint Online.
- Experience designing, developing and documenting continuous improvement initiatives using Microsoft Power Platform (Canvas or Model‑driven Power Apps).
- Experience with Power Automate/Logic Apps, importing and integrating data.
- Experience with databases such as Microsoft SQL Server, Dataverse, SharePoint lists and related data structures.
- Strong analytical, problem‑solving and troubleshooting skills.
- Experience with code solutions such as React, C# and JavaScript.
- Experience designing and implementing web services (REST, SOAP, Power App Connectors, Azure Functions, etc.).
- Experience with IT systems, services and security controls within a Microsoft ecosystem.
- Strong customer‑service orientation.
- Good organisational, time‑management and project‑management skills.
- Strong stakeholder‑management experience at multiple levels.
Desirable skills and experience
- Preferably 1 year of line‑management experience.
- Preferably experience with SharePoint Administration and Camunda.
- Experience working with Service Integrators or third‑party development teams.
- Microsoft Certified in Power Platform.
- Camunda Developer certified.
Aztec provides training, both in‑house and professional qualifications, to support your professional development. The role requires quick learning of new systems and strong interpersonal skills to build relationships with colleagues and clients.
Solution Support Manager in Southampton employer: Aztec Financial Services (UK) Limited
Aztec is an exceptional employer that prioritises employee growth and development, offering comprehensive training and professional qualifications to enhance your skills in a dynamic work environment. With a strong focus on collaboration and continuous improvement, you will have the opportunity to lead a talented team while working with cutting-edge technologies in a supportive culture that values innovation and excellence. Located in a vibrant area, Aztec provides a unique advantage for those seeking meaningful and rewarding employment in the tech industry.
Contact Details:
Aztec Financial Services (UK) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Solution Support Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Solution Support Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to support management and cloud solutions. We recommend doing mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or case studies of your past projects, especially those involving Power Platform and SharePoint. We want to see how you’ve driven improvements and resolved issues in real scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Solution Support Manager in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your support management experience and any hands-on work with M365 technologies, PowerApps, and SharePoint. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Don’t forget to mention your experience with continuous improvement initiatives and stakeholder management.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex support issues in the past. We love candidates who can demonstrate strong analytical and troubleshooting skills, so share those success stories with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Aztec Financial Services (UK) Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of M365 technologies, especially PowerApps and SharePoint. Be ready to discuss your hands-on experience and any projects you've worked on that involved these tools. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Leadership Skills
Since the role involves managing a team, be prepared to talk about your line management experience. Think of specific examples where you've coached or mentored team members, resolved conflicts, or improved team performance. This will demonstrate your capability to lead and inspire others.
✨Problem-Solving Mindset
Expect to face some scenario-based questions that test your analytical and troubleshooting skills. Prepare by thinking through past incidents you've managed, how you prioritised issues, and the steps you took to resolve them. Highlighting your approach to root-cause analysis will impress the interviewers.
✨Build Relationships
The job requires collaboration with various stakeholders, so be ready to discuss how you've built trusted relationships in previous roles. Share examples of how you've worked with technology owners or external partners to implement improvements. This will show that you understand the importance of teamwork in driving success.
