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- Tasks: Manage client relationships and drive success for top e-commerce brands using AI visibility.
- Company: Join Azoma.ai, a leader in AI-powered search and visibility for global brands.
- Benefits: Competitive salary, performance bonuses, and flexible hybrid work environment.
- Why this job: Be the trusted partner for iconic brands, shaping their success in an AI-driven market.
- Qualifications: 3-4 years in client success or brand management with strong e-commerce knowledge.
- Other info: Collaborative team culture with opportunities for growth and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, UK (Hybrid)
About Azoma.ai
At Azoma.ai, we are pioneering how global brands optimize for Amazon Rufus, Walmart Sparky, and the next generation of AI-powered search and visibility. We help enterprise-level e-commerce brands navigate the shift from keyword SEO to LLM-driven visibility — combining marketplace expertise, generative optimization, and data intelligence.
The Role
We are looking for a Customer Success Manager — a data-savvy, client-facing professional who can confidently lead conversations with global e-commerce brands, translate complex AI visibility metrics into clear strategies, and guide internal teams to deliver measurable outcomes. You will represent Azoma on calls with senior marketing and e-commerce leads, acting as the bridge between data insights, marketplace optimization, and brand growth.
Reports To
Head of Product & Strategy, AI Visibility (dotted line to CEO)
What You Will Do
- Own client relationships for a portfolio of enterprise-level Amazon and Walmart brands — ensuring retention, satisfaction, and measurable success.
- Lead strategic calls and MBRs — present Rufus/Sparky visibility insights, interpret data dashboards, and make actionable recommendations for growth.
- Translate insights into action — collaborate with internal delivery pods (GEO, marketplace, and analytics specialists) to ensure consistent execution.
- Oversee delivery quality — ensure projects meet timelines, KPIs, and reporting standards; identify risks or scope issues early.
- Drive renewals and expansion — own retention, renewals, and expansion revenue through proactive value demonstration and relationship growth.
- Lead a small cross-functional pod — coordinate weekly priorities, review deliverables, and maintain alignment across specialists.
- Run executive cadences — oversee weekly workstream check-ins and quarterly business reviews (QBRs) with brand directors and marketing leads.
- Partner cross-functionally with Product, Data, and Strategy teams to refine visibility frameworks, tools, and client playbooks.
- Stay ahead of trends in LLM-driven search, marketplace SEO, and generative optimization — guiding both clients and internal teams.
- Manage risk & scope — maintain an issues/risks log, handle escalations, and ensure client satisfaction throughout delivery.
What You Bring
- 3–4 years in client success, brand management, or account leadership within Amazon, Walmart, or e-commerce agencies.
- Strong understanding of Amazon SEO, share-of-voice, and AI visibility metrics (Rufus recommendation rate, indexing, GEO content performance).
- Proven record of retaining and expanding enterprise-level clients and managing executive-level relationships.
- Exceptional communication, storytelling, and presentation skills — you make complex data clear, persuasive, and actionable.
- Experience leading small cross-functional teams delivering measurable outcomes.
- Familiarity with tools like Helium10, DataDive, SmartScout, PickFu, or equivalent.
- Analytical storytelling ability — you can turn dashboards into strategic decisions.
- Ownership mentality — proactive, accountable, detail-oriented, and results-driven.
- Curiosity about how AI and generative search are transforming e-commerce visibility.
Success Metrics
- Client retention and renewal rate
- Client satisfaction (CSAT) and engagement quality
- Delivery consistency and on-time project completion
- Clarity of communication on Rufus/Sparky results
- Evidence of visibility improvements (recommendation rate, share-of-voice lift)
Ways of Working
Hybrid London-based with flexible client call scheduling across EMEA/US time zones. Weekly internal stand-ups; Monthly progress reviews; Quarterly Business Reviews with key clients. Close collaboration with Product, Marketplace, and Sales teams.
Why This Role Matters
You will be the trusted face of Azoma for some of the world’s most recognized consumer brands — helping them stay discoverable and competitive in an AI-first search landscape. Your clarity, curiosity, and relationship strength will directly drive client success, retention, and expansion, shaping how global brands grow through AI Visibility.
Compensation
Competitive base salary + performance-linked bonus tied to retention, renewals, and expansion outcomes.
Seniority level: Mid-Senior level
Employment type: Full-time
Industries: Technology, Information and Media
Customer Success Manager – AI Visibility (Amazon & Walmart) in London employer: Azoma
Contact Detail:
Azoma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager – AI Visibility (Amazon & Walmart) in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or attend local meetups. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they use AI visibility. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice your storytelling skills. Be ready to share examples of how you've driven client success in the past. Use data to back up your achievements, just like you'd do with Rufus or Sparky insights!
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar.
We think you need these skills to ace Customer Success Manager – AI Visibility (Amazon & Walmart) in London
Some tips for your application 🫡
Show Your Data Savvy: Make sure to highlight your experience with data and metrics in your application. We want to see how you've used data to drive success in previous roles, especially in e-commerce or client success.
Tailor Your Application: Don’t just send a generic CV and cover letter! Tailor your application to reflect the specific skills and experiences that match the Customer Success Manager role. We love seeing how you connect your background to what we do at Azoma.ai.
Be Clear and Concise: When writing your application, clarity is key. Use straightforward language to explain your achievements and how they relate to the role. We appreciate applicants who can communicate complex ideas simply!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Azoma
✨Know Your Metrics
Familiarise yourself with key AI visibility metrics like Rufus recommendation rates and indexing. Be ready to discuss how these metrics impact client success and how you can translate complex data into actionable strategies.
✨Showcase Your Communication Skills
Prepare to demonstrate your exceptional communication and storytelling abilities. Practice explaining complex concepts in a clear and persuasive manner, as this will be crucial when leading strategic calls with senior marketing leads.
✨Understand the E-commerce Landscape
Research current trends in Amazon and Walmart e-commerce strategies. Being knowledgeable about marketplace SEO and generative optimisation will help you stand out as a candidate who is not only data-savvy but also industry-aware.
✨Demonstrate Ownership Mentality
Be prepared to discuss examples from your past experiences where you took ownership of client relationships and drove measurable outcomes. Highlight your proactive approach and detail-oriented mindset, as these traits are essential for success in this role.
