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- Tasks: Manage client relationships and drive success for top e-commerce brands using AI visibility.
- Company: Join Azoma.ai, a leader in AI-powered search and visibility for global brands.
- Benefits: Competitive salary, performance bonuses, and flexible hybrid working.
- Why this job: Be the trusted advisor for renowned brands in an exciting AI-driven landscape.
- Qualifications: 3-4 years in client success or brand management with strong communication skills.
- Other info: Collaborate with cross-functional teams and shape the future of e-commerce visibility.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, UK (Hybrid)
About Azoma.ai
At Azoma.ai, we’re pioneering how global brands optimize for Amazon Rufus, Walmart Sparky, and the next generation of AI-powered search and visibility. We help enterprise-level e-commerce brands navigate the shift from keyword SEO to LLM-driven visibility — combining marketplace expertise, generative optimization, and data intelligence.
The Role
We’re looking for a Customer Success Manager — a data‑savvy, client‑facing professional who can confidently lead conversations with global e‑commerce brands, translate complex AI visibility metrics into clear strategies, and guide internal teams to deliver measurable outcomes. You’ll represent Azoma on calls with senior marketing and e‑commerce leads, acting as the bridge between data insights, marketplace optimization, and brand growth.
Reports To: Head of Product & Strategy, AI Visibility (dotted line to CEO)
What You’ll Do
- Own client relationships for a portfolio of enterprise‑level Amazon and Walmart brands — ensuring retention, satisfaction, and measurable success.
- Lead strategic calls and MBRs — present Rufus/Sparky visibility insights, interpret data dashboards, and make actionable recommendations for growth.
- Translate insights into action — collaborate with internal delivery pods (GEO, marketplace, and analytics specialists) to ensure consistent execution.
- Oversee delivery quality — ensure projects meet timelines, KPIs, and reporting standards; identify risks or scope issues early.
- Drive renewals and expansion — own retention, renewals, and expansion revenue through proactive value demonstration and relationship growth.
- Lead a small cross‑functional pod — coordinate weekly priorities, review deliverables, and maintain alignment across specialists.
- Run executive cadences — oversee weekly workstream check‑ins and quarterly business reviews (QBRs) with brand directors and marketing leads.
- Partner cross‑functionally with Product, Data, and Strategy teams to refine visibility frameworks, tools, and client playbooks.
- Stay ahead of trends in LLM‑driven search, marketplace SEO, and generative optimization — guiding both clients and internal teams.
- Manage risk & scope — maintain an issues/risks log, handle escalations, and ensure client satisfaction throughout delivery.
What You Bring
- 3–4 years in client success, brand management, or account leadership within Amazon, Walmart, or e‑commerce agencies.
- Strong understanding of Amazon SEO, share‑of‑voice, and AI visibility metrics (Rufus recommendation rate, indexing, GEO content performance).
- Proven record of retaining and expanding enterprise‑level clients and managing executive‑level relationships.
- Exceptional communication, storytelling, and presentation skills — you make complex data clear, persuasive, and actionable.
- Experience leading small cross‑functional teams delivering measurable outcomes.
- Familiarity with tools like Helium10, DataDive, SmartScout, PickFu, or equivalent.
- Analytical storytelling ability — you can turn dashboards into strategic decisions.
- Ownership mentality — proactive, accountable, detail‑oriented, and results‑driven.
- Curiosity about how AI and generative search are transforming e‑commerce visibility.
Success Metrics
- Client retention and renewal rate
- Client satisfaction (CSAT) and engagement quality
- Delivery consistency and on‑time project completion
- Clarity of communication on Rufus/Sparky results
- Evidence of visibility improvements (recommendation rate, share‑of‑voice lift)
Ways of Working
- Hybrid London‑based with flexible client call scheduling across EMEA/US time zones.
- Weekly internal stand‑ups; Monthly progress reviews; Quarterly Business Reviews with key clients.
- Close collaboration with Product, Marketplace, and Sales teams.
Why This Role Matters
You’ll be the trusted face of Azoma for some of the world’s most recognized consumer brands — helping them stay discoverable and competitive in an AI‑first search landscape. Your clarity, curiosity, and relationship strength will directly drive client success, retention, and expansion, shaping how global brands grow through AI Visibility.
Compensation
Competitive base salary + performance‑linked bonus tied to retention, renewals, and expansion outcomes.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Industries: Technology, Information and Media
Customer Success Manager – AI Visibility (Amazon & Walmart) in England employer: Azoma
Contact Detail:
Azoma Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager – AI Visibility (Amazon & Walmart) in England
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or attend local meetups. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially around AI visibility and e-commerce. The more you know, the better you can showcase your expertise.
✨Tip Number 3
Showcase your success stories! Be ready to discuss how you've driven client retention and satisfaction in previous roles. Real examples will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Customer Success Manager – AI Visibility (Amazon & Walmart) in England
Some tips for your application 🫡
Show Your Passion for E-commerce: When writing your application, let us see your enthusiasm for e-commerce and AI visibility. Share any relevant experiences or projects that highlight your understanding of platforms like Amazon and Walmart.
Be Data-Driven: Since the role involves translating complex metrics into actionable strategies, make sure to showcase your analytical skills. Use specific examples where you've successfully interpreted data to drive client success.
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the key responsibilities and skills mentioned in the job description. Highlight your experience with client relationships and cross-functional teamwork.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Azoma.ai!
How to prepare for a job interview at Azoma
✨Know Your Metrics
Familiarise yourself with key AI visibility metrics like Rufus recommendation rates and indexing. Be ready to discuss how these metrics impact client success and how you can leverage them to drive growth for brands.
✨Showcase Your Storytelling Skills
Prepare to present complex data in a clear and engaging way. Use examples from your past experiences where you've turned data insights into actionable strategies, demonstrating your analytical storytelling ability.
✨Demonstrate Client Relationship Management
Be ready to share specific examples of how you've successfully retained and expanded enterprise-level clients. Highlight your experience in managing executive-level relationships and how you ensure client satisfaction.
✨Stay Ahead of Trends
Research the latest trends in LLM-driven search and marketplace SEO. Show your curiosity about how these developments are transforming e-commerce visibility and be prepared to discuss how you can apply this knowledge at Azoma.ai.