At a Glance
- Tasks: Manage client relationships and drive success for top e-commerce brands using AI visibility.
- Company: Join Azoma.ai, a leader in AI-powered search and visibility for global brands.
- Benefits: Competitive salary, performance bonuses, and flexible hybrid working.
- Other info: Collaborative environment with opportunities for growth and innovation.
- Why this job: Be the trusted partner for iconic brands, shaping their success in an AI-driven market.
- Qualifications: 3-4 years in client success or brand management with strong e-commerce knowledge.
The predicted salary is between 59400 - 72600 £ per year.
Customer Success Manager – AI Visibility (Amazon & Walmart)
Location
- London, UK (Hybrid)
- About Azoma. ai
At Azoma. ai, we’re pioneering how global brands optimize for Amazon Rufus, Walmart Sparky, and the next generation of AI-powered search and visibility.
We help enterprise-level e-commerce brands navigate the shift from keyword SEO to LLM-driven visibility — combining marketplace expertise, generative optimization, and data intelligence.
The Role
We’re looking for a Customer Success Manager — a data‑savvy, client‑facing professional who can confidently lead conversations with global e‑commerce brands, translate complex AI visibility metrics into clear strategies, and guide internal teams to deliver measurable outcomes.
You’ll represent Azoma on calls with senior marketing and e‑commerce leads, acting as the bridge between data insights, marketplace optimization, and brand growth.
- Reports To
- Head of Product & Strategy, AI Visibility
- (dotted line to CEO)
- What You’ll Do
- Own client relationships for a portfolio of enterprise‑level Amazon and Walmart brands — ensuring retention, satisfaction, and measurable success.
- Lead strategic calls and MBRs — present Rufus/Sparky visibility insights, interpret data dashboards, and make actionable recommendations for growth.
- Translate insights into action — collaborate with internal delivery pods (GEO, marketplace, and analytics specialists) to ensure consistent execution.
- Oversee delivery quality — ensure projects meet timelines, KPIs, and reporting standards; identify risks or scope issues early.
- Drive renewals and expansion — own retention, renewals, and expansion revenue through proactive value demonstration and relationship growth.
- Lead a small cross‑functional pod — coordinate weekly priorities, review deliverables, and maintain alignment across specialists.
- Run executive cadences — oversee weekly workstream check‑ins and quarterly business reviews (QBRs) with brand directors and marketing leads.
- Partner cross‑functionally with Product, Data, and Strategy teams to refine visibility frameworks, tools, and client playbooks.
- Stay ahead of trends in LLM‑driven search, marketplace SEO, and generative optimization — guiding both clients and internal teams.
- Manage risk & scope — maintain an issues/risks log, handle escalations, and ensure client satisfaction throughout delivery.
What You Bring
- 3–4 years in client success, brand management, or account leadership within Amazon, Walmart, or e‑commerce agencies.
- Strong understanding of Amazon SEO, share‑of‑voice, and AI visibility metrics (Rufus recommendation rate, indexing, GEO content performance).
- Proven record of retaining and expanding enterprise‑level clients and managing executive‑level relationships.
- Exceptional communication, storytelling, and presentation skills — you make complex data clear, persuasive, and actionable.
- Experience leading small cross‑functional teams delivering measurable outcomes.
- Familiarity with tools like Helium10, Data Dive, Smart Scout, Pick Fu, or equivalent.
- Analytical storytelling ability — you can turn dashboards into strategic decisions.
- Ownership mentality — proactive, accountable, detail‑oriented, and results‑driven.
- Curiosity about how AI and generative search are transforming e‑commerce visibility.
- Success Metrics
- Client retention and renewal rate
- Client satisfaction (CSAT) and engagement quality
- Delivery consistency and on‑time project completion
- Clarity of communication on Rufus/Sparky results
- Evidence of visibility improvements (recommendation rate, share‑of‑voice lift)
- Ways of Working
- Hybrid London‑based with flexible client call scheduling across EMEA/US time zones.
- Weekly internal stand‑ups; Monthly progress reviews; Quarterly Business Reviews with key clients.
- Close collaboration with Product, Marketplace, and Sales teams.
- Why This Role Matters
You’ll be the trusted face of Azoma for some of the world’s most recognized consumer brands — helping them stay discoverable and competitive in an AI‑first search landscape.
Your clarity, curiosity, and relationship strength will directly drive client success, retention, and expansion, shaping how global brands grow through AI Visibility.
Compensation
Competitive base salary + performance‑linked bonus tied to retention, renewals, and expansion outcomes.
- Seniority level
- Mid‑Senior level
- Employment type
- Full‑time
- Industries
- Technology, Information and Media
- #J-18808-Ljbffr
Customer Success Manager – AI Visibility (Amazon & Walmart) employer: Azoma
At Azoma, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to thrive. As the Head of Challenger Brands, you'll not only have the opportunity to shape a high-impact customer success function but also benefit from a clear path to leadership and professional growth in a supportive environment. Located in a vibrant area, we offer competitive benefits and a collaborative atmosphere that values your contributions and encourages creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager – AI Visibility (Amazon & Walmart)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Azoma. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Azoma before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager – AI Visibility (Amazon & Walmart)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Azoma:Your cover letter is your chance to shine! Tell us why you want to work at Azoma specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Azoma!
How to prepare for a job interview at Azoma
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
