At a Glance
- Tasks: Install and maintain cutting-edge mailing solutions while providing top-notch customer support.
- Company: Join FP Mailing UK, a leader in mailing technology with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, company vehicle, and opportunities for career growth.
- Other info: Work mostly remotely with a dynamic team and access to comprehensive training.
- Why this job: Be the face of innovation, delivering exceptional service and making a real impact.
- Qualifications: Experience in a technical role and strong problem-solving skills are essential.
The predicted salary is between 35000 - 40000 £ per year.
FP Mailing UK is looking for a customer-focused and proactive Service Engineer to join our Service team.
Reporting to the Service Manager, you will be responsible for installing, maintaining, repairing, and supporting FP's mailing and shipping solutions at customer sites across your designated Southeast region.
As the face of the business, you will deliver high-quality technical support, ensuring our customers receive an excellent service experience while maintaining the highest standards of safety, professionalism and efficiency.
Key Responsibilities
- Install, commission, and configure FP franking equipment at customer premises.
- Carry out preventative maintenance and scheduled servicing to maximize equipment performance and reliability.
- Collect old equipment and deliver Folder Inserter Machines.
- Diagnose and resolve mechanical, electrical, software and connectivity faults using appropriate troubleshooting techniques.
- Complete repairs and replace faulty components to minimize equipment downtime.
- Respond to service calls within agreed service level targets and provide timely resolution of customer issues.
- Deliver exceptional customer service during every customer visit, maintaining a professional and positive approach.
- Provide customers with operational guidance and basic user training to ensure effective use of FP products and services.
- Accurately complete service reports, job documentation and system updates using company service management tools.
- Maintain company stock, spare parts, tools and test equipment in accordance with company procedures.
- Work closely with the Technical Support, Customer Service and Sales teams to ensure prompt resolution of customer requirements.
- Identify opportunities for product upgrades, additional services or customer improvements and communicate these to the appropriate colleagues.
- Ensure all work is completed in accordance with company policies, Health & Safety requirements, and quality standards.
- Maintain a clean, organized and safe company vehicle.
Skills, Experience and Qualifications
Essential
- Previous experience in a Field Service Engineer, Service Engineer, Technical Engineer or similar customer-facing technical role.
- Technical qualification or relevant experience in Electrical Engineering, Electronics, Mechatronics, Mechanical Engineering or a related discipline.
- Strong fault-finding and diagnostic skills covering mechanical, electrical and software-related equipment.
- Good IT skills and confidence using laptops, mobile devices, and service management systems.
- Excellent customer service and communication skills.
- Strong organizational and time management abilities with the ability to prioritize workload effectively.
- Ability to work independently with minimal supervision.
- Full UK driving licence.
- Flexibility to travel throughout the assigned service territory.
Note: This position is mostly remote in the UK, but our office is based in Dartford, Kent, and an additional duty of field engineers is to attend the office to assist in repairs and quotes for Dealers.
Desirable
- Experience servicing mailing, print, document handling, office automation or electromechanical equipment.
- Experience working to Service Level Agreements (SLAs) and key performance indicators (KPIs).
- Knowledge of networking, connectivity and basic software configuration.
- Experience using CRM or Field Service Management systems.
- Personal Attributes
- Customer-focused with a commitment to delivering excellent service.
- Professional, reliable and self-motivated.
- Strong problem-solving and analytical skills.
- Positive attitude with a flexible and adaptable approach.
- Excellent attention to detail.
- Ability to build strong working relationships with customers and colleagues.
- Committed to continuous learning and professional development.
What We Offer
- Competitive salary.
- Company vehicle.
- Company laptop, mobile phone and specialist tools.
- Comprehensive product and technical training.
- Opportunities for career development within an international organization.
- Pension scheme and additional company benefits like Perkbox vouchers.
- Privacy Notice
FP Mailing Solutions UK is committed to protecting your personal data.
Any personal information you provide as part of your application will be processed for recruitment and selection purposes only, in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Your personal data will only be accessed by those involved in the recruitment process and will be handled securely and confidentially.
Field Service Engineer (Southeast region UK) in London employer: Azolver
FP Mailing UK is an exceptional employer that prioritises customer satisfaction and employee development. With a strong focus on providing comprehensive training and career advancement opportunities, employees can thrive in a supportive work culture that values professionalism and teamwork. Located in Dartford, Kent, the company offers competitive salaries, a company vehicle, and additional benefits, making it an attractive choice for those seeking a rewarding career as a Field Service Engineer in the Southeast region.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (Southeast region UK) in London
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Azolver as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Azolver and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Azolver’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer (Southeast region UK) in London
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Azolver, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Azolver, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Azolver.
How to prepare for a job interview at Azolver
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Azolver offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Azolver but also helps you get a feel for whether you’d thrive in that environment.
