Care Coordinator - Azile Cares

We’re growing—and great care needs a great co-ordinator!

Love bringing order to a busy day, supporting care teams and making a real difference to people’s lives? Azile Cares, the care-services brand of Azile Limited, is looking for a Care Co-ordinator who combines a caring heart with a sharp eye for detail. From keeping care visits running smoothly to supporting staff development and rolling up your sleeves to deliver hands‑on care, you’ll help turn well‑made plans into person‑centred support. Bring your care experience, positive attitude and passion for getting things right—apply today!

About Azile Cares

Azile Cares provides safe, compassionate and person‑centred care to people in their own homes. We support Service Users to maintain their independence, dignity, choice and wellbeing.

Location: Unit 203B, M25 Business Centre, 121 Brooker Road, Waltham Abbey, EN9 1JH

Contract: Freelancer, Fixed Term Contract

Working Hours: 15 hours to 20 hours a week

Working Pattern: In‑person

Rate: £12.71 to £13 per hour depending on experience

No Sponsorship Available. Must Have Right To Work.

Our Care-Service Goals

• Deliver safe, effective, compassionate and person‑centred care.
• Support independence, choice, dignity and community participation.
• Develop a reliable, skilled and accountable care workforce.
• Maintain strong governance, accurate records and continuous improvement.
• Grow Azile Cares responsibly through appropriate referrals and trusted relationships.

Purpose of the Role

The Care Co‑ordinator coordinates the day‑to‑day delivery of care, undertakes regular direct care duties, maintains Service User and workforce records, leads the practical coordination of staff training, and supervises Support Workers within delegated responsibilities. The postholder also undertakes audits, spot checks and competency assessments, supports appropriate care enquiries and referrals, and escalates significant matters through the Operations Lead to the Registered Manager.

Key Responsibilities

1. Care Coordination and Service Delivery

• Coordinate rotas, visit schedules and the allocation of suitably trained and competent Support Workers.
• Manage routine absences and short‑notice changes, escalating unresolved staffing risks.
• Monitor late, missed or incomplete visits and ensure appropriate follow‑up.
• Match workers according to assessed needs, skills, compatibility, continuity and risk.
• Coordinate introductions, shadowing, supervised visits and handovers.
• Maintain effective communication with Service Users, families, staff and professionals.
• Provide information and agreed follow‑up for care enquiries and referrals.
• Confirm staffing, competence and practical readiness for approved care packages.
• Ensure changes in care plans, risks and Service User needs are communicated promptly to relevant Support Workers.

2. Direct Care and Practice Leadership

• Undertake regular direct care and remain familiar with Service Users, care plans and risks.
• Deliver person‑centred care in accordance with care plans, risk assessments and Azile procedures.
• Work alongside Support Workers to demonstrate good practice and consistent care delivery.
• Provide planned care, shadowing, continuity support and short‑term cover where required.
• Record care and concerns accurately and remain within training, competence and authority.
• Support or administer medication only where included in the Service User’s care plan and where trained, assessed as competent and authorised.

3. Service User Records and Reviews

• Maintain accurate and current Service User files and electronic care records.
• Review care notes and follow up incomplete, late or concerning entries.
• Coordinate care‑plan and risk‑assessment updates.
• Coordinate appointments, assessments, reviews, transitions and service closures.
• Obtain feedback and monitor changes in needs, risks or circumstances.
• Prepare review documents and follow agreed actions to completion.
• Monitor changes in Service User needs, risks, preferences or circumstances and elevate concerns appropriately.

4. Training and Workforce Development

• Coordinate induction, mandatory, refresher and Service User‑specific training.
• Maintain the training matrix and monitor completion and expiry dates.
• Deliver training and practical demonstrations where competent and authorised.
• Coordinate competency assessments, observations and follow‑up support.
• Identify learning needs and elevate where incomplete training or competence prevents safe deployment.
• Ensure training and competency evidence is accurately recorded and identify and elevate where a Support Worker must not be deployed until required training or competency has been completed.

5. Supervision and Support of Support Workers

• Coordinate and undertake scheduled supervision within delegated authority.
• Provide day‑to‑day guidance, coaching and feedback.
• Monitor attendance, conduct, care records and adherence to care plans.
• Address routine practice concerns within delegated authority and elevate significant or persistent conduct, capability, safeguarding or employment concerns to the Operations Lead and Registered Manager (where outlined in policies).
• Support probationary reviews, appraisals, development and staff wellbeing.

6. Audits, Quality and Compliance

• Undertake scheduled audits, spot checks, observations and quality‑monitoring visits.
• Record findings, implement routine corrective actions and monitor completion.
• Report trends and elevate serious, repeated or unresolved non‑compliance.
• Identify and report safeguarding, incident, medication and wellbeing concerns in accordance with Azile procedures.
• Prepare evidence required for management review, commissioner monitoring and inspection readiness.

7. General Care Administration

• Respond to routine enquiries and follow up agreed actions.
• Maintain accurate funding, invoicing and service‑delivery information.
• Coordinate routine supplies and care documentation.
• Participate in team meetings and service‑improvement work.

Person Specification

Experience

Essential: Adult social care experience, including direct care delivery and coordination of care, staff or services.

Desirable: Experience working as a Care Co‑ordinator, Senior Support Worker or Team Leader.

Care Practice

Essential: Competent and willing to undertake regular direct care, following care plans and risk assessments.

Desirable: Experience supporting people with learning disabilities, autism, mental health needs or physical disabilities.

Training and Supervision

Essential: Ability to organise training, support staff learning and undertake supervision within delegated authority.

Desirable: Experience delivering training, assessing staff competency or undertaking formal supervision.

Quality and Compliance

Essential: Ability to complete audits, spot checks, observations and improvement actions accurately.

Desirable: Experience undertaking medication, care‑record or compliance audits.

Communication and Administration

Essential: Strong communication, organisation, record‑keeping and digital skills.

Desirable: Experience using electronic care‑management, rota or workforce systems.

Qualifications and Attributes

Essential: Relevant adult social care training; compassionate, reliable and organised, with sound judgement and a willingness to develop.

Desirable: Level 3 or above qualification in Adult Care.

Working Requirements

• Travel to Service User homes, training venues and other service locations.
• Flexibility to undertake direct care and agreed service cover.
• Satisfactory safer‑recruitment checks.
• Compliance with Azile policies, training, competency and safety requirements.

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