At a Glance
- Tasks: Support the Brokerage function by managing databases and liaising with care providers.
- Company: Join Azile Medical, a leader in community health services.
- Benefits: Gain valuable experience, competitive pay, and opportunities for personal growth.
- Other info: Dynamic team atmosphere with a focus on diversity and inclusion.
- Why this job: Make a difference in people's lives while developing essential skills in a supportive environment.
- Qualifications: Experience in health or social care and strong communication skills are a plus.
The predicted salary is between 30000 - 40000 € per year.
Azile Medical are recruiting a Brokerage Assistant for our client in Hackney.
DIRECTORATE: Children, Adults & Community Health
LOCATION: Hackney Service Centre
RESPONSIBLE TO: Senior Brokerage Manager
PURPOSE
Reporting to the Senior Brokerage Manager, the post-holder will have a key role in developing and maintaining databases to support the Brokerage function. This will require close working with a wide range of Care Providers, Voluntary Organisations and Service Users. The Brokerage Assistant will ensure that information about individual placements, support packages and related costs is recorded accurately on information systems and disseminated to the relevant providers and social work/health professionals. The post-holder will be a member of the Commissioning Team and will support Brokerage Officers to source, arrange and amend packages of care, placements in residential and nursing homes and supported living services. This may involve regularly dealing with complex and/or contentious issues. The Brokerage Assistant will follow the policies and procedures set out for the Brokerage Team to ensure that appropriate standards are met and value for money achieved in the procurement and delivery of services. This will include ensuring that all placements are facilitated within the Council’s Standing Orders.
MAIN AREAS OF RESPONSIBILITY
- To liaise with Social Workers/Care Coordinators, Brokerage Officers, Contract Officers and Providers, Finance and other teams within Adult Social Services to ensure they receive up to date information on contracts and information regarding service users and their care.
- To monitor compliance of systems by independent care providers and report non-compliance to the Contract Officers.
- To liaise with providers regarding service provision.
- Support the development of policies and procedures.
- To support service users’ and carers’ involvement in all aspects of service delivery.
- To participate in the Duty system operated by the team filtering and action telephone calls, emails and other communications.
- To ensure that the Mosaic and CM2000 systems are updated as required.
- To work effectively with the Information and Assessment Team, Care Management Teams, Hospital Discharge and Finance Teams.
- To maintain clear lines of responsibility and accountability in carrying out the brokerage function.
- To maintain accuracy in record keeping and ensure consistent recording practice on Mosaic that will provide robust financial information for the budgets forecasting and community care charging purposes.
OTHER DUTIES AND RESPONSIBILITIES:
- Professional behaviour: To have awareness of the organisational context and commitment of the Council’s organisational values and beliefs, especially Hackney Council’s Diversity & Equality and Health and Safety Policies.
- To ensure corporate standards for customer service are met and that sensitive and confidential information and political matters are handled discretely and sensitively at all times.
- To ensure the way you work reflects the principles of personalisation, that service users receive person centred support that facilitates their ability to choose services that manage risk and achieve outcomes that promote independence.
- To undertake any other duties that might arise from time to time as required within the overall grading and general responsibilities of the post.
TECHNICAL EXPERIENCE/ SKILLS/KNOWLEDGE
Service Experience and knowledge:
- Experience of working within a health or social care context.
- Experience of residential or supported living placement finding.
- Experience of managing relationships with stakeholders in a health or social care context.
- Experience of making effective use of IT systems to record and report on brokerage activity, customer contact and service performance.
- Able to communicate effectively, confidently and assertively whether in writing or when speaking.
- Operates effectively as a member of a team.
Personally effective:
- Ability to make effective use of supervision and contribute constructively to team meetings.
- Demonstrable ability to carry out work under their own initiative, in an organised fashion, managing own workload.
- In doing this they will be able to prioritise work under pressure, adapt their priorities to changes in demand and deliver to agreed deadlines.
- Demonstrates a personal and professional demeanour which generates credibility and confidence amongst staff, managers and other stakeholders.
- Develop and maintain working partnerships and effective relationships across the organisation and with external stakeholders.
Technical knowledge:
- Working knowledge of the Council's Corporate Strategy, the Government modernising agenda and best value.
- Good working knowledge of the legislation and Council policies covering data protection, information sharing and confidentiality.
- The Council's 2020 vision, budget strategy and the Government directions, modernising agenda, including Our Health, Our Care, Our Say and the Independent Living Strategy and best value.
- Commissioning and monitoring techniques.
- The Community Care Act, the NHS & Community Care Act and related legislation.
- A working knowledge of the Department of Health guidance in respect of Adult Services.
- Knowledge of mathematical, graphical and statistical conventions and routines.
Technical skills:
- Good working knowledge of administrative, contact management and case management systems.
- Working knowledge of a wide range of typical IT tools including database, word processing, email and spreadsheet applications.
Accountability:
- Understands political drivers and the role of members.
- Commitment to continuous learning and development for self and others.
Delivery:
- Experience of setting targets and delegating tasks.
- Experience of monitoring performance and suggesting new ways of doing things.
Decision Making:
- Proven experience of focusing on what is important and making decisions based on available information.
- Able to make decisions that demonstrate commitment to the Council’s vision for a better Hackney.
Working Together:
- Take into account others' views and harness the benefits of having a diverse workforce.
- Experience of working in teams that takes account of the needs of diverse stakeholder groups.
Experience:
The ideal post holder will have experience of:
- Working and negotiating with other agencies and other stakeholders.
- Using financial management and procurement software to commit expenditure.
- Working as part of a team and able to manage your own workload.
- Establishing and managing office administrative systems.
Brokerage Assistant employer: Azile Medical
Azile Medical is an exceptional employer located in Hackney, offering a supportive work culture that prioritises employee development and collaboration. As a Brokerage Assistant, you will have the opportunity to engage with diverse stakeholders while contributing to meaningful care solutions for the community. With a commitment to continuous learning and adherence to the Council's values, employees can expect a fulfilling career path within a dynamic team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Brokerage Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your skills align with their mission, especially in areas like care provision and community health.
✨Tip Number 3
Practice your communication skills! Whether it’s face-to-face or over the phone, being able to articulate your thoughts clearly is crucial, especially when liaising with social workers and care providers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Brokerage Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Brokerage Assistant role. Highlight your experience in health or social care, and show how your skills align with the job description. We want to see how you can contribute to our team!
Showcase Your IT Skills:Since you'll be using systems like Mosaic and CM2000, it's crucial to mention any relevant IT experience. If you've worked with databases or case management systems before, let us know! We love tech-savvy candidates.
Demonstrate Team Spirit:This role involves working closely with various teams, so highlight your ability to collaborate effectively. Share examples of how you've successfully worked in a team environment, as we value teamwork at StudySmarter.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Azile Medical
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Brokerage Assistant. Familiarise yourself with the databases and systems mentioned in the job description, like Mosaic and CM2000. This will show that you're proactive and ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves liaising with various stakeholders, be prepared to demonstrate your communication skills. Think of examples where you've effectively communicated complex information or resolved conflicts. This will highlight your ability to work well with social workers, care providers, and service users.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle real-life situations, especially those involving complex or contentious issues. Prepare by thinking through scenarios related to care placements or compliance monitoring, and outline how you would approach these challenges.
✨Emphasise Your Organisational Skills
The role requires managing multiple tasks under pressure, so be ready to discuss how you prioritise your workload. Share specific examples of how you've successfully managed deadlines and adapted to changing demands in previous roles, showcasing your ability to stay organised and efficient.
