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For Companies At a Glance
- Tasks: Manage customer journeys, drive engagement, and ensure satisfaction with Azeus Convene.
- Company: Join Azeus, a leading tech company focused on enhancing customer success through innovative solutions.
- Benefits: Enjoy flexible working options, professional development opportunities, and a vibrant team culture.
- Why this job: Be part of a dynamic team that values relationships and drives real impact for customers.
- Qualifications: Strong communication skills and experience in customer success or account management are essential.
- Other info: Opportunity to engage in webinars, community discussions, and industry events.
The predicted salary is between 30000 - 42000 £ per year.
As an Azeus Convene Customer Success Specialist, your will be the dedicated Account Manager for your assigned customers, overseeing their entire journey as serving as the intial point for escalation. You will work closely with our dedicated Sales, Marketing, and Support teams to drive customer engagement, retention, and expansion. You will ensure customers are fully utilizing Convene both during post-sales implementation. Reporting to the Head of Customer Success in Europe, you will be responsible for the onboarding, growth, customer relationship management, and retention of your allocated accounts.
Additionally, you will proactively engage with existing customers to help them derive maximum value from Convene, while identifying opportunities for upselling based on data-driven insights. Your goal is to build strong, lasting relationships that drive customer satisfaction, loyalty, and long-term success.
Requirements
Role and Key Responsibilities
Customer Engagement & Retention
- Organize and host customer webinars to share best practices, showcase new features, and demonstrate real-world applications of Convene.
- Actively contribute to LinkedIn groups, fostering discussions and encouraging knowledge-sharing among customers.
- Analyse customer feedback from webinars, LinkedIn groups, and direct interactions to identify trends and improvement areas.
- Ensure customers receive continuous training and guidance to maximize their use of Convene, improving retention rates.
- Engage regularly with existing customers to successfully guide them through the implementation process from start to finish, putting the customer at the heart of everything you do to ensure success.
Strategic Upselling & ABM Approach
- Conduct regular customer usage analysis to assess how customers interact with Convene and identify opportunities for expansion.
- Work with Sales and Marketing to implement a “ few-to-few” Account-Based Marketing (ABM) approach, tailoring upsell recommendations based on the purchasing behaviour of similar customers.
- Provide customer success reviews to highlight underutilized features and suggest add-ons that align with business needs.
Operational & Reporting Responsibilities
- Engage with existing customers via email, phone, remotely and, if required, on site, providing responses to their requirements on a proactive and timely manner.
- Develop customer success reports, tracking engagement levels, feature adoption, and potential upsell opportunities.
- Produce blog content on new and existing Convene features, showcasing how customers can enhance their usage.
- Update and manage HubSpot CRM, ensuring accurate records of customer interactions and upselling potential.
- Attend conferences and exhibitions to engage with both prospective and existing customers.
Required Skills & Qualifications
- Strong communication and interpersonal skills, with the ability to build long-term customer relationships.
- Experience in customer success, account management, or sales within a SaaS or technology-driven environment.
- Ability to analyze customer usage data and translate insights into actionable retention and upsell strategies.
- Proficiency with CRM tools such as HubSpot and familiarity with ABM methodologies is a plus.
- Experience with webinar hosting, content creation, or community engagement is desirable.
Customer Success Specialist employer: Azeus Convene
Contact Detail:
Azeus Convene Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist
✨Tip Number 1
Familiarise yourself with Azeus Convene and its features. Understanding the product inside out will not only help you during interviews but also enable you to engage confidently with potential customers about how they can maximise their use of the platform.
✨Tip Number 2
Network actively on LinkedIn, especially within groups related to customer success and SaaS. Engaging in discussions and sharing insights can help you build connections that may lead to referrals or insider information about the role.
✨Tip Number 3
Prepare to discuss your experience with CRM tools like HubSpot. Being able to demonstrate your proficiency and how you've used such tools to enhance customer relationships will set you apart from other candidates.
✨Tip Number 4
Showcase your ability to analyse data by preparing examples of how you've previously identified upselling opportunities or improved customer retention. This will highlight your analytical skills and your proactive approach to customer success.
We think you need these skills to ace Customer Success Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, account management, or sales within a SaaS environment. Use specific examples that demonstrate your ability to build long-term relationships and drive customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and how your skills align with the role. Mention your experience with CRM tools like HubSpot and any relevant achievements in upselling or customer engagement.
Showcase Communication Skills: Since strong communication is key for this role, consider including examples of how you've effectively engaged with customers in the past. Highlight any experience you have with hosting webinars or creating content that fosters community engagement.
Demonstrate Analytical Abilities: Provide examples of how you've used data to inform your strategies in previous roles. Discuss any experience you have analysing customer usage data and how it led to actionable insights for retention and upselling.
How to prepare for a job interview at Azeus Convene
✨Showcase Your Communication Skills
As a Customer Success Specialist, strong communication is key. Be prepared to demonstrate your ability to build relationships and engage with customers effectively. Use examples from your past experiences where you successfully managed customer interactions.
✨Familiarise Yourself with Convene
Make sure you understand the features and benefits of Convene. Research how it helps customers and be ready to discuss how you would help clients maximise their use of the platform during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer escalations. Think of scenarios where you turned a challenging situation into a positive outcome, and be ready to share those stories.
✨Highlight Your Data Analysis Skills
Since the role involves analysing customer usage data, be prepared to discuss your experience with data analysis. Share how you've used insights to drive customer engagement or upsell opportunities in previous roles.
