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For Companies At a Glance
- Tasks: Lead a dynamic IT Field Team, providing top-notch support and solutions across various sites.
- Company: Join a family-oriented company that values collaboration and individual voices.
- Benefits: Enjoy competitive pay, travel opportunities, and a supportive work environment.
- Why this job: Make a real impact by solving complex problems and leading a passionate team.
- Qualifications: Experience with hardware, Windows OS, and strong communication skills required.
- Other info: Flexible travel and excellent career growth opportunities await you!
The predicted salary is between 36000 - 60000 £ per year.
About Us
For us, the personal attributes of each of our employees are what makes us authentic in the marketplace. We look for people who can collaborate with peers but can also bring their own voice to the table. We want people who are dynamic in their approach and respectful of other people\’s opinions. We are looking for someone who wants to be more than just a team member, but who wants to join a family of likeminded individuals.
The role
Provide IT Field Engineer support across sites nationwide, delivering high quality services to the end user. Providing support with hardware, installing and fixing PC and support across a large range of hardware devices.
Flexibility to travel across regional locations providing cover and team support – occasional overnight stays away from home when necessary.
Key accountabilities
- Assist with planning and execution of the Field Team role in office moves, closures, and new acquisition sites.
- Communicating with the Field Delivery Manager and the Head of Support & Operations to ensure the future development of the team.
- Participating in weekly/by-weekly meetings to provide an oversight of the teams progress.
- Helping build, maintain, and contribute towards a Field Team documentation knowledge base.
- Team management tasks including the assignment of projects, reviewing of tickets, and ensuring that SLAs are met.
- To act as an escalation point within the Field Team and ensure that high standards are met.
Skills & Experience
- Hardware experience, including Intel-based desktops, laptops and servers (mainly HP and Dell) and be able to provide break / fix support at component level. Experience in all versions of Windows Operating systems including Windows Server.
- Networking experience and a strong understanding of DHCP, TCP/IP and DNS.
- A full, clean UK driving license held for a minimum of one year.
- An industrious and motivated approach with excellent communication skills.
- Ability to be customer-focused and deal with a wide range of people at various levels of technical ability.
- Ability to independently resolve a wide variety of complex problems using your expertise and research capabilities.
- Experience of working with third party suppliers, both on-site and off.
- A good understanding of health and safety policy and procedures.
IT Field Team Leader employer: Azets
Contact Detail:
Azets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to IT support. Show off your problem-solving skills and be ready to discuss your hands-on experience with hardware and software.
✨Tip Number 3
Don’t forget to showcase your flexibility and teamwork spirit! Highlight any past experiences where you’ve successfully collaborated with others or adapted to changing situations, especially in a field support role.
✨Tip Number 4
Apply through our website for the best chance of landing that IT Field Team Leader role. We love seeing candidates who take the initiative and show genuine interest in joining our family!
We think you need these skills to ace IT Field Team Leader
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Don’t just list your skills; let your personality shine through. Share a bit about what makes you unique and how you can contribute to our family vibe.
Tailor Your Application: Make sure to customise your application for the IT Field Team Leader role. Highlight your relevant experience with hardware and team management, and connect it back to what we’re looking for in the job description.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us see your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Azets
✨Know Your Tech Inside Out
Make sure you brush up on your hardware knowledge, especially with Intel-based desktops, laptops, and servers. Be ready to discuss your experience with Windows Operating systems and networking concepts like DHCP, TCP/IP, and DNS. This will show that you’re not just a team player but also a tech whiz!
✨Show Off Your Team Spirit
Since the company values collaboration, be prepared to share examples of how you've worked effectively in a team. Talk about times when you’ve contributed your voice while respecting others' opinions. This will highlight your dynamic approach and fit within their family-like culture.
✨Flexibility is Key
The role requires travel and occasional overnight stays, so be ready to discuss your flexibility. Share any past experiences where you’ve adapted to changing situations or locations. This will demonstrate your commitment to supporting the team wherever needed.
✨Prepare for Problem-Solving Questions
Expect questions that assess your ability to resolve complex issues independently. Think of specific examples where you’ve tackled tough problems using your expertise. This will showcase your industrious nature and customer-focused mindset, which are crucial for this role.
