At a Glance
- Tasks: Deliver technical services for cryogenic storage systems, including installation and maintenance.
- Company: Join Azenta, a forward-thinking tech company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, travel opportunities, and a supportive work culture.
- Other info: Dynamic role with opportunities for international travel and career growth.
- Why this job: Work with advanced technologies and make a real impact in bioscience and automation.
- Qualifications: Vocational training or degree in engineering, hands-on experience with electrical systems.
The predicted salary is between 35000 - 45000 £ per year.
At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity.
Our Sample Management Solutions (SMS) team is currently seeking reinforcement for our Field Service Engineering Team.
How You´ll Add Value
As a Field Service Engineer, with special focus on our CRYOGENIC SOLUTIONS portfolio, you will be responsible for delivering routine and ad‑hoc technical services at our customers’ sites. This includes installation, upgrades, repairs, preventive maintenance, and other technical support for Azenta systems and equipment. You will have the opportunity to work with advanced technologies, especially in low‑temperature environments such as automated storage systems and transport robots. You will also support a wide range of industrial and bioscience equipment — including automation devices, consumables, liquid nitrogen storage systems, ultra‑low temperature freezers, and dehumidification systems.
What You´ll Do
- Troubleshoot customer issues and ensure compliance with our service agreements at customer sites across UK or other European locations.
- Perform maintenance work on equipment and systems, including software/hardware installation, upgrades, diagnostics, repairs, and preventive maintenance.
- Analyse problems, investigate and report root causes/corrective actions, and monitor system performance.
- Provide operational support for customer‑managed samples (e.g., supporting the transfer of samples, and shifting from manual to automated storage systems).
- Communicate and collaborate with global teams to complete tasks effectively.
- Prepare and submit documentation, including service reports and status reports.
- Respond to occasional emergency call‑outs in the event of equipment or production line failures or other escalations.
- Maintain loaner equipment.
- Support organisational and administrative tasks such as preparing quotations or arranging shipment of loaner or customer equipment.
What You´ll Bring
- Completed vocational training (or Bachelor’s degree) in an engineering discipline or a related field.
- Hands‑on experience in maintaining or building electrical systems, machinery, or automation equipment.
- Solid understanding of electrical and mechanical safety.
- Proficiency in English, written and spoken. Other languages are an advantage.
- Experience in identifying root causes of equipment failures and conducting structured troubleshooting.
- Valid driving licence (car).
- Strong PC skills and familiarity with Windows/DOS‑based operating systems.
- Willingness to travel frequently, both domestically and internationally, including occasional short‑notice trips or weekend/holiday assignments. (valid passport for international travel required)
- Flexibility to participate in on‑call rotations for remote troubleshooting.
Personal Strengths
- Discretion and sound judgement.
- Excellent communication skills and strong customer interaction.
- Ability to independently resolve issues and implement corrective actions.
- Ability to think independently and prioritise according to business needs.
Desirable
- Experience with refrigeration/low‑temperature systems.
- Experience with Oracle.
If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at Recruiting@azenta.com for assistance. Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.
Field Service Engineer – Cryogenic Storage Systems employer: Azenta
At Azenta UK, Ltd., we pride ourselves on fostering a dynamic and innovative work environment where employees are encouraged to challenge the status quo and embrace new technologies. As a Field Service Engineer, you will not only work with cutting-edge cryogenic solutions but also benefit from a culture that values teamwork, accountability, and personal growth, ensuring that your contributions are recognised and rewarded. With opportunities for international travel and collaboration with global teams, Azenta offers a unique platform for professional development in a supportive and customer-focused setting.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer – Cryogenic Storage Systems
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Field Service Engineer – Cryogenic Storage Systems role you’re after at Azenta.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Azenta a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Azenta.
✨Apply Through Company Websites
When you spot a role like Field Service Engineer – Cryogenic Storage Systems at Azenta, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Field Service Engineer – Cryogenic Storage Systems
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Field Service Engineer – Cryogenic Storage Systems, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Azenta a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Azenta specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Azenta
✨Brush Up on Core Engineering Principles
Before heading into the interview with Azenta, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Azenta want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
