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- Tasks: Manage customer inquiries, orders, and resolve issues in a fast-paced environment.
- Company: Join Azenta Life Sciences, a leader in robotic compound management and biological sample storage.
- Benefits: Competitive salary, supportive team culture, and opportunities for professional growth.
- Why this job: Make a difference in customer satisfaction while working with innovative life sciences solutions.
- Qualifications: Experience in customer service within manufacturing; ERP knowledge preferred.
- Other info: Dynamic role with strong teamwork and problem-solving focus.
The predicted salary is between 30000 - 40000 £ per year.
Azenta Life Sciences is the leading worldwide provider of robotic compound management and biological sample storage systems. Our customer service team is seeking an experienced Customer Service Representative. The position will see you responsible for inquiries (order status, stock availability, pricing, company policies, returns authorization processing, requests for documentation, etc.); investigating production scheduling, shipping and invoicing issues and assisting in resolution where possible. All work is done in compliance with department Standard Operating Procedures, order entry procedures and Sarbanes-Oxley.
Ideal applicants will come with experience of working within a complex manufacturing environment within customer service and hold previous experience with Oracle or similar ERP. Candidates should enjoy working in a fast-paced, collaborative environment and exhibit a commitment to delivering customer satisfaction and success.
Daily activities include:
- Reviewing, entering and managing customer orders for consumables, hardware and project orders according to clean order booking and order entry procedures, handling customer calls and emails, routing appropriately.
- Generating and monitoring open order reports for held, open orders and late orders.
- Responsible for inquiries (order status, stock availability, pricing, company policies, returns authorization processing, requests for documentation, etc.); investigating production scheduling, shipping and invoicing issues and assisting in resolution where possible.
- Proactive management of customers with orders on hold, staged release dates and blanket POs.
- Establish solid interdepartmental relationships; understand ITO (inquiry to order) & OTR (order to remittance) scope beyond their role.
- Reviews, enters and books orders according to order entry policies and procedures; proactively follows up with customers to resolve order entry issues and escalate when necessary. Monitor order hold reports and take action based on need; understand the importance of revenue recognition in relation to order booking/entry.
Qualifications/Skills:
- Proven business experience; preferably in a fast-paced, manufacturing or life sciences Customer Service environment.
- Professional demeanour; excellent phone skills, strong attention to detail, team player.
- Customer-first attitude a must; understands that the customer is the driving force behind all activity.
- Ability to work in a high volume environment with minimal supervision is required.
- Experienced ERP (Oracle preferred) and Salesforce experience desirable.
- Microsoft Office proficiency.
- Excellent time management and organisational skills with the ability to effectively prioritise.
- Requirements include strong teamwork and problem-solving skills.
Customer Service Representative in Surrey employer: Azenta Life Sciences
Contact Detail:
Azenta Life Sciences Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the life sciences or customer service sectors. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research Azenta Life Sciences and understand their products and services. Being knowledgeable about their operations will show you’re genuinely interested and ready to contribute.
✨Tip Number 3
Practice your phone skills! Since this role involves handling customer calls, try mock interviews with friends or family. Get comfortable with common customer service scenarios to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Representative in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service Representative. Highlight your experience in customer service, especially in a manufacturing or life sciences environment, and mention any relevant ERP systems you've used, like Oracle.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your customer-first attitude and how you’ve successfully resolved issues in the past. Make it personal and let us know why you’re excited about joining our team at Azenta Life Sciences.
Showcase Your Skills: In your application, don’t forget to highlight your strong attention to detail and excellent phone skills. We want to see how you manage high volumes of work and prioritise tasks effectively, so give us examples!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Azenta Life Sciences
✨Know the Company Inside Out
Before your interview, take some time to research Azenta Life Sciences. Understand their products, services, and the role of the customer service team. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills, especially in a fast-paced environment. Think about times when you resolved issues or improved customer satisfaction, as these stories will resonate well with the interviewers.
✨Familiarise Yourself with ERP Systems
Since experience with Oracle or similar ERP systems is preferred, brush up on your knowledge of these tools. Be ready to discuss how you've used them in previous roles, and if you have any specific achievements related to order management or customer inquiries, make sure to mention those.
✨Demonstrate Teamwork and Problem-Solving
The role requires strong teamwork and problem-solving skills. Prepare to discuss how you've collaborated with others to overcome challenges in the past. Highlight instances where you took the initiative to resolve issues, as this will show your proactive approach to customer service.