At a Glance
- Tasks: Install, repair, and maintain cutting-edge life sciences equipment at customer sites.
- Company: Join Azenta Life Sciences, a global leader in automated bio sample management solutions.
- Benefits: Enjoy competitive pay, travel opportunities, and a collaborative work culture.
- Other info: Position involves travel and on-call duties; ideal for tech-savvy problem solvers.
- Why this job: Be part of an innovative team that values customer focus and teamwork in the life sciences sector.
- Qualifications: HNC/HND or equivalent required; strong electrical and mechanical skills preferred.
The predicted salary is between 28000 - 42000 £ per year.
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Azenta UK, Ltd.
At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and Integrity
Job Title
Field Service Engineer (UK), Hertfordshire/ England
Job Description
Company Overview
At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide.
We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally.
We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 1 billion samples globally.
How You’ll Add Value…
The Field Service Engineer performs basic/routine customer support activities involving the installation, modification, repair and preventive maintenance of Azenta's equipment and systems generally at customer sites, to ensure proper working order.
Candidate may be assigned to support a specific customer site, region, or product, depending upon business needs.
What You'll Do...
- Install, modify, repair, conduct preventive diagnosis, and perform maintenance on the software and hardware of the equipment and systems while adhering to Brooks’ policies, procedures and work direction of supervisor or shift/site lead.
- Interface with customers to ensure customer satisfaction with equipment and service levels.
- Maintain a safe and clean working environment
- Attain Equipment Service and Operation Certification on equipment and systems as defined.
- Submit reports, such as Service and Status Reports, on all support activities as defined and required.
- Productively react to changing priorities such as Tool or Line down and escalations and support organizational and administrative duties.
- Works under supervision following established policies and procedures to ensure company and customer quality standards are met.
What You'll Bring...
- Minimum HNC/HND or equivalent in a relevant discipline.
- Work experience or, military technical training is required.
- Strong Electrical & Mechanical background.
- Possess excellent communication skills with the ability to read, write and speak with clarity in the English language and interface effectively with customers and peers.
- Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause of an outage, with the ability to handle problems independently and implement corrective action.
- Displays commitment to resolve problems and make independent decisions based upon the priority of the problem in relation to business needs.
- Discretion and independent judgment are required resolving customer issues.
- Position is on-site at a customer, but must be available and willing to travel, domestically and internationally as needed, and be available for specific emergency on-call work.
- Must have a valid driver’s license, good driving record, reliable mode of transportation, qualified to obtain a credit card for expenses and able to obtain a valid passport for the term of employment.
- Must be qualified to meet the requirements of background screening by a third-party agency.
- Must be able to lift up to 50 pounds, climb ladders, scaffoldings, and use Personal Protective Equipment.
- Work performed generally will be to support global needs. International travel may be required at times.
- Work schedule is to align with customer needs.
- On rare occasions, individuals may be asked to be on-call, or work on holidays, or weekends.
- Work in cold environments
Ideally you live in the area of Hertfordshire (around Stevenage area) or South Cambridgeshire.
We are building a high-performance organization with a collaborative team culture and passion for customer focus and are looking for exceptionally talented individuals with an appreciation for life sciences and a customer service mentality to join our field service team. If this sounds like you, we’d like to hear from you! We offer an exceptional compensation and benefits package.
If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at HR.Recruiting@azenta.com for assistance.
Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.
Seniority level
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Seniority level
Entry level
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Employment type
Full-time
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Job function
Information Technology
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Field Service Engineer (UK), Hertfordshire/ England employer: Azenta Life Sciences
Azenta Life Sciences is an exceptional employer located in Trafford, offering a dynamic and supportive work culture that fosters innovation and collaboration. Employees benefit from opportunities for professional growth within the Life Science sector, while enjoying a flexible work environment that encourages creativity and teamwork. With a focus on empowering their team members, Azenta provides a unique platform for those looking to make a meaningful impact in global product development.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (UK), Hertfordshire/ England
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Azenta Life Sciences as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Azenta Life Sciences and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Azenta Life Sciences’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer (UK), Hertfordshire/ England
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Azenta Life Sciences, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Azenta Life Sciences, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Azenta Life Sciences.
How to prepare for a job interview at Azenta Life Sciences
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Azenta Life Sciences offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Azenta Life Sciences but also helps you get a feel for whether you’d thrive in that environment.
