At a Glance
- Tasks: Support the commercial team and manage customer relationships for coatings products.
- Company: Dynamic company focused on innovative coatings solutions in the UK and Ireland.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Exciting opportunity to develop your career in a supportive environment.
- Why this job: Join a vibrant team and make a real impact in the coatings industry.
- Qualifications: Strong communication skills and a keen eye for detail; chemistry background preferred.
The predicted salary is between 30000 - 40000 £ per year.
Mission: To assist the commercial team in Principal development and manage a defined customer base promoting coatings product range in UK and Ireland.
Principal Accountabilities:
- Running reports as required.
- Investigation into anomalies and distributing to the team.
- Initially support Product Managers with product range information to ensure they are set up and discontinued efficiently, including where listed on marketing materials (includes PBMs, webinars).
- Communicating with customers when products are discontinued, or specifications or standards are changed.
- Carry out market analysis to identify the market for new products.
- Work proactively with Principals/suppliers, including questionnaires and responding to enquiries for market information.
- Support external Sales Team.
- Challenge pricing & margin development on new orders.
- Alert and discuss price issues at Customers with Sales Managers.
- Ensure pricelist update to Customers and handle Customer price claims.
- Proactively review Open Orders and work with Supply Chain to ensure best customer experience.
- Supporting the business with commercial excellence.
- Addressing any additional business requirements that may emerge.
- Maintain the product data available on the new customer portal to effectively promote the products.
- Manage and develop a defined customer base (Foundation & Community customers).
- Generate sales and margins through new and existing business development.
- Ensure best-in-class customer engagement through the optimal use of the CRM system and integration of the different IT systems.
Experience, Skills & Education:
- Excellent attention to detail, communication and interpersonal skills.
- Ability to work under pressure.
- Ability to liaise with people at all levels both internally and externally.
- Willingness to learn new systems.
- Flexible approach.
- High service level standards.
- Strong IT skills.
- Problem solving and decision making.
- Background/experience in chemistry preferred.
Commercial Support Assistant in Stoke-on-Trent employer: Azelis
As a Commercial Support Assistant, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and innovation, offering comprehensive training and opportunities to advance your career while working with a diverse customer base across the UK and Ireland. With a commitment to excellence and a focus on employee well-being, we provide a rewarding workplace where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Support Assistant in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their market position and be ready to discuss how your skills can help them achieve commercial excellence. Show them you mean business!
✨Tip Number 3
Don’t just wait for job alerts! Regularly check our website for new opportunities. We’re always looking for passionate individuals to join our team, and you might find the perfect role that matches your skills.
✨Tip Number 4
Follow up after interviews with a thank-you email. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the best fit!
We think you need these skills to ace Commercial Support Assistant in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Commercial Support Assistant role. Highlight your experience with customer engagement, market analysis, and any relevant IT skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the coatings industry and how your background in chemistry (if applicable) makes you a great fit for us. Keep it engaging and personal!
Showcase Your Attention to Detail:Since this role requires excellent attention to detail, make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Azelis
✨Know Your Products Inside Out
Make sure you’re familiar with the coatings product range and any recent changes. This will help you answer questions confidently and show your enthusiasm for the role.
✨Show Off Your Analytical Skills
Be prepared to discuss how you would approach market analysis and investigate anomalies in reports. Bring examples of how you've tackled similar tasks in the past to demonstrate your problem-solving abilities.
✨Communicate Like a Pro
Since the role involves liaising with customers and internal teams, practice clear and concise communication. Think about how you would explain product changes or pricing issues to different stakeholders.
✨Demonstrate Your IT Savvy
Brush up on your CRM knowledge and any relevant IT systems. Be ready to discuss how you’ve used technology to enhance customer engagement or streamline processes in previous roles.
